-
November 2023 by Dawn Garces
The team’s knowledge of Subarus is exceptional starting with Charlene the service advisor. They make sure you are aware of the recommended maintenance while not being pushy but ensuring you know the priority of the necessary repairs. Pricing is better than a dealership while providing more personal service.
-
November 2023 by Paul Trester
Oil change and a plan to investigate high oil consumption:Excellent interest and discussion about my concern. Good strategies and plan offered for analyzing an oil consumption issue. Good review of all service conducted when the invoice was presented. Two additional issues were noticed, discussed, and resolved during their courtesy inspection. Both Jose and Charlene were most helpful and pleasant.
-
November 2023 by Wil Lo
This would be my 1 year review of the clutch job installed into my 2019 wrx. The clutch job took about 1 day to complete. The customer service is amazing, and the job was completed in a timely fashion. The stage 2 clutch works amazing in my WRX. They are the best at what they do, and i highly recommend their work.
-
November 2023 by Karie F.
Excellence! Took my subie in there to fix my engine and two years later its running strong. Never even the slightest issue. Runs like its new. Im super happy i took it to this shop. Im always really leary about mechanic shops but no complaints of any kind it was worth every cent i paid. My car wasnt even there for a very long time and they had to wait for the engine. I honestly recommend them if you need work on your Subaru, you will be glad you did. Thanks guys.
-
October 2023 by Michael Herman
Came in because a different shop put new spark plugs in & I had issues after. Subie Shop fixed the issue & the car runs great now. The other shop set the gap too wide & left cylinder 1 spark plug too loose. Great service. Planning on getting a clutch replacement in the near future with them.
-
September 2023 by Lee M.
Rating: (5/5)Subie Shop Oceanside provides top-notch service when it comes to Subaru repairs. I've taken my Subaru to Subie Shop Oceanside a few times for various maintenance and repair needs, and there's no denying that they do exceptional work. The mechanics are skilled and knowledgeable, and they've always resolved the issues with my car effectively. The quality of service and attention to detail are definitely praiseworthy.
-
September 2023 by Mark B.
These guys and gals are awesome. Way more affordable than the dealership and better customer service. They hit the budget they promised and got my car back 2 days sooner than expected. Getting a quote was super fast and accurate.
-
July 2023 by Brid B.
I don't have enough wonderful words to describe the Subie Shop. They go above and beyond. They know what they are doing, the prices are reasonable (especially for their expertise) and they go the extra mile to make things easier for their customers. I HIGHLY recommend this shop. If you have a Subaru, skip the dealership and come here. These guys are better, you'll be happy you did.
-
May 2023 by J W.
Brought my 03 Forester because it was the "Subie Shop" w/ great reviews had limited knowledge of the vehicle, so asked for a full inspection w timing belt service. I explained i wanted the car to last and was concerned about longevity and not performance beyond standard. Jose explained it needed a new catalytic converter because it was clogged, even though it passed smog a week before i bought it. But he assured me it was the issue and that he would replace it if it wasn't. Upon return experienced backfiring and consistent hesitation in accelerator, but a tiny bit more top end power which helps on hills. My schedule and location relative to shop posed difficulty with their limited schedule and Jose explained he was too booked up to help and wouldn't provide a rental but absolutely needed the car to come back to determine what was going on. I reset the cmu which would improve temporarily and dealt with it until months later I brought it back because I believed they made a mistake and Jose explained it was the spark plugs all along, and that he never inspected them originally even though i asked for a full inspection. Basically misdiagnosed the issue and refused to refund the cost for the catalytic converter which was the actual problem & actually stated he "wouldn't pull the plugs without getting payed for it" and was dismissive of my real concerns for the vehicle and responded as though it was my fault. No customer satisfaction!Total rip-off and payed over $3k, most of which for something that may not have needed to be done at all.
-
April 2023 by Hector Hernandez
Came here for the very first time, and I can say that this Subaru shop provided me with most top-notch service. From the moment I walked through the door the staff was the utmost friendly and knowledgeable, and they made me feel welcome and comfortable. Will most definitely come back if I have any problems with my Subaru. The manager they're especially impressive he took the time to explain everything to me and answer any questions of my questions that I had about my vehicle. This shows that they value their customers and want to provide the best service possible. It's always nice to find a place that you can trust and rely on.?
-
April 2023 by Kevin Martin
Let's start off with the staff is friendly and keep you updated with what's going on. Now the geitty, I had gotten my head gaskets replaced 3 yrs ago in 2020 and drove only a total of 3,082 miles since then and the shop recommended I stay out of boost, driving hard and things like that for 3k mi then come in for an oil change now granted I barely have driven the car since then due to me having a stalling issue after they replaced the head gaskets and other things , but forced myself to put the miles on it to get my first oil change 82 miles ago and today just checking my fluids I noticed my oil is milky and so it was either an improper install of the HG's or new busted gaskets. For simple installs I would recommend them but anything else I wouldn't recommend
-
March 2023 by octavio martinez
Very knowledgeable Mechanic, that help me to Replace Valve on my Subaru
-
February 2023 by Drina Cantin
We bought a Subaru from a guy that had it serviced Herr so we wanted to continue using them, turns out he only went one time for a break job. They were able to tell us this info years later, so the keep good records and communication, they emailed me back for more info and let me know answers to all my questions. They quoted me instal with parts included, but I bought the parts for the car from them separately and they then gave me a quote to just install and a part I missed buying. They prices where matched with the parts I paid and labor to them providing the parts and labor. So they don't try to rip you off. I was very impressed with there customer service and help they provided. I accidentally purchased double 2 parts and the return prosess was also very easy. They even contacted me about not delivering to my P.O. Box and corrected the address before shipping. I haven't had the work done yet, but based on the communication and awesome customer service, I will definitely use them, recommend them and buy from them in the future.
-
February 2023 by Drina Di Cantin
We bought a Subaru from a guy that had it serviced Herr so we wanted to continue using them, turns out he only went one time for a break job. They were able to tell us this info years later, so the keep good records and communication, they emailed me back for more info and let me know answers to all my questions. They quoted me instal with parts included, but I bought the parts for the car from them separately and they then gave me a quote to just install and a part I missed buying. They prices where matched with the parts I paid and labor to them providing the parts and labor. So they don't try to rip you off. I was very impressed with there customer service and help they provided. I accidentally purchased double 2 parts and the return prosess was also very easy. They even contacted me about not delivering to my P.O. Box and corrected the address before shipping. I haven't had the work done yet, but based on the communication and awesome customer service, I will definitely use them, recommend them and buy from them in the future.
-
January 2023 by VS Brinkman
We want to keep our Subie for a long time so we wanted a Subie Shop that truly was for enthusiasts. Jose was able to tailor our care/maintenance to reflect how we drive/use our care. His pricing was fair and reasonable and provided insightful recommendations to help us keep our beloved Subie for a long time. Thanks.Service: Oil change
