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January 2024 by William Boston
Both Aaron and Charlynn (CJ) are helpful , efficient and friendly. The massive delays of flooring samples is mind blowing. Easy to work with, allowing you to take a couple of samples home for a day or two.
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December 2023 by Dan O'Callaghan
Rayo is the best. Love them.
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December 2023 by Adam Squire
What an incredible experience.Aaron is a true professional who really knows his stuff, more importantly the level of customer service blew me away.He was welcoming and positive from the very start and incredibly hard working - he gave us so much attention and patience explaining our options and we felt in expert hands. Highly recommend them as a resource and ask for Aaron, you won’t be disappointed!
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June 2023 by Adriana Estrada
Bad customer service & very rude! By the way.. you need a contractor!
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July 2022 by PJ J
Flooring warehouse for contractors.Retail sales also available there.
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April 2022 by Kara Brem
This was one of the best customer service experiences I have ever had. Aaron and his support management went above and beyond to make sure I was thrilled with the end result of my new flooring. I took sample after sample home and finally decided on a product they did not carry, as a friend had recently put It in her home. Aaron went out of his way to get the product I wanted and was so professional and easy to work with. I highly recommend Rayo to anyone looking to redo their floors and specifically ask for Aaron if you want top notch, fantastic customer service. I chose Montserrat flooring in Demure Natural.
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January 2022 by RobK
These guys are great. I originally went in at the suggestion of my contractor in 2010 and have been sending friends back there for years. All of these complaints about service seem strange to me because the people there are nice and helpful. I suppose, if you are used to the service you would get at a retail flooring store, you might be disappointed. The reason for that is that Rayo is a wholesaler. Holding your hand is not their business. They are helpful don't get me wrong, but they aren't going to follow you around everywhere while you think things through. All in all, this is where you go when you have a contractor doing the work and want to save money AND have a good selection.
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November 2021 by Anthony Juarez
Walked in there no one greeted us, patiently waited for 10 minutes. Two gentlemen saw us and Ignored us. You can find better customer service at Home Depot and Lowes. This place is boo ??.
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November 2021 by liz Pratt
This place is supposed to be contractor friendly and have wholesale pricing for contractors. They will steal your clients from you and sell out from under you. Heidi, who I have complained about many times, will lie, cheat and steal from you. DO NOT USE THIS STORE!!!
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October 2021 by JB B.
I went to this place because my installer said I would save money over Home Depot and Lowes Met with a salesman who didn't give me his card or name, and proceeded to tell me that those companies buy huge and can sell cheap his reterick was confusing but went to his office to look at prices and go over a photo of what I liked and realized I still may have samples in my trunk if my helper hadn't removed them yet....took me all of a minute and a half to go to car and left hood up for him to see samples and went back to ask him to come and see but he was on the phone now so I stood there for several minutes to wait while I thought he would hang up....I finally sat down to await his attention as intended to make a purchase....he continued on the phone never even glancing at me and totally doing a selling conversation ... after several minutes of being ignored...yes ignored.... I stood up and said Good Bye ...I will not go back... Home Depot is affordable and they wanted my business ! Shame on that salesman!
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July 2021 by Elizabeth M.
I worked with Heidi for the better part of a year, picking out flooring and tile. She was always helpful and patient, and went above and beyond to find what we needed. We found flooring that we loved at another location and she was able to beat their pricing by nearly 50%. I ended up having to go back several times for last-minute changes, and they were able to accommodate my requests quickly. We will definitely work with the team at Rayo if we do any more remodeling in the future.
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July 2021 by j jansi
Excellent customer service
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May 2021 by Just Jane
Great customer service and got what I wanted. Will update after install.I chose the one on the right and ordered it!
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April 2021 by Dulci Marie
I personally must say for a true wholesale center for floors and flooring tools, this place is by far is the nicest looking store and has the best. selection any store in SD by far Andrew the Store manager helped us through an entire remodel Of our kitchen an floors through the downstairs..He honestly is amazing we never thought we would put Luxury vinyl plank in our home until he explained the real meaning of what it truly is and about the real difference between the thickness In mm and the wear layer mil Also how people market the material to look like a deal but it’s all in the wording and what’s eeally in the box you are buying. He also was the only one to know about IIC and STC ratings for my CC&R”s at my condo. He truley made a huge smile on my and my husbands face. From install knowledge to knowing everything about what our needs were he was great.I would and will always recommend Andrew at Rayo In Chula Vista if you need knowledge or the best prices in flooring and or floor tools I’m telling call him you will be shocked. Thanks again Andrew we will be in for the upstairs this summer!!!?
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March 2021 by Frank Torres
Great friendly customer service and awesome product.
