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September 2024 by Sammy K
Great customer service, and products. Assisted me with questions I had related to their products.
Pure 800 continues to be proven.
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September 2024 by Zachary Olivera
I am very new to the BMW/ Toyota Supra platform and I’m at the point where I want more power but wasn’t to sure how to go about it besides knowing I wanted a Pure turbo set up.
I decided to take a chance can call them up and ask them a million questions, and damn did they answer every last one of them without hesitation. They genuinely wanted me to make the right decision based off what I told them about my power goals for the Supra.
All that stress I had about which turbo setup I should get and all the little details that comes with upgrading your turbo went away!
I 100% recommend them to anyone who has 0 experience like me or someone who has a lot of experience it wants more power or more knowledge about the platform.
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August 2024 by Firdouse Safar
Called in today to get information for the Gen 2 B58 Pure 850 turbos and speaking with Phong was a very pleasant experience. As this is my first turbo upgrade, I had (A ALOT) of questions which some of them might be very obvious, but Phong was very eager to help me and answer any questions I had.
I have heard nothing but good things from Pure online, from the car community and as well as some friends which also do have them.
Will be going ahead and placing my order!
Would definitely recommend !!
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August 2024 by Ian Hembador
Was a pleasure working with Phong on purchasing the Pure800 upgrade for my 2024 GR Supra. He is very well informed and was able to answer all the questions I had in timely manner! They have earned my business!
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August 2024 by Mercer Richards
"Outstanding" Customer Service !!! Pureturbos product reputation is fantastic. I'm topping off my 2020 a90 build with the new 650 for OEM/GR low end rapid torque. This upgrade will be the ultimate match for my CFS intercooling system, ActiveAuto Works downpipe and Magnaflow exhaust. My "Extreme" daily Maui driver will do great on 93! Mahalo to Mr. Ryan P. for making the completion of my build, Akamai (smart).
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June 2024 by David Larkin
Best place to get your hem turbos upgraded. I have used these guy a few times and always very helpful and professional.
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December 2023 by APS Landscaping
Nice Hybrid PTME1100 turbos that are making power! Had a VTG error and these guys threw new actuators in the mail overnight, no deposit, nothing, just to help troubleshoot!
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November 2023 by Victor
Seems like this company like many (99.9%) of automotive shops in the states is ran by thugs or gang affiliated members(wannabes) due to their horrendous customer service. Their customer service and attitude is horrible. I don’t understand how these businesses are still allowed to operate. Same here, PS2 turbo failed at a little over 10,000 miles. I recognize it was also over warranty period. I am not saying their turbos are bad, maybe I was just one of those unlucky customers to get a improperly manufactured turbo(s). However, these people don’t care about the customer feedback, they just want to sell you more of their products. Super disappointed with the American business culture. Other countries make our country and services look like shxt. Hope the Pure Turbo Team can have a shift in management and conduct proper training on customer service. In what manual or training in becoming a mechanic does it say to have shxt customer service and attitude towards your customers?
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October 2023 by Jessica
I'm not exactly sure what type of business these people are running. When you call, no one answers. When you leave a message, no one returns your call. (In my case, 4 messages) When you send an email, it takes them forever to respond; unless you're buying something and they received your order. I work for a small automotive shop and we used to promote this company to our clients. NOT ANYMORE!!!! I was working with their rep, wanted to place an order. He never got back to me. Called and emailed him and his partner Charles and nothing. I finally placed the order online and they failed to give me the wholesale price and no taxes due to being a business owner. I demanded a full refund which they agreed to, but then charged my account anyway. I would NOT recommend this business to anyone. Find another company to save yourself time, money, and a headache. Jimmy and Charles need to do better and/or the company needs to hire them help. Just ridiculous!!!!
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October 2023 by Jessica R.
I'm not exactly sure what type of business these people are running. When you call, no one answers. When you leave a message, no one returns your call. (In my case, 4 messages) When you send an email, it takes them forever to respond; unless you're buying something and they received your order. I work for a small automotive shop and we used to promote this company to our clients. NOT ANYMORE!!!! I was working with their rep, wanted to place an order. He never got back to me. Called and emailed him and his partner Charles and nothing. I finally placed the order online and they failed to give me the wholesale price and no taxes due to being a business owner. I demanded a full refund which they agreed to, but then charged my account anyway. I would NOT recommend this business to anyone. Find another company to save yourself time, money, and a headache. Jimmy and Charles need to do better and/or the company needs to hire them help. Just ridiculous!!!!
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September 2023 by Jake Englander
I purchased a turbo from these guys 11 March of 2022 to replace the one on my truck that had lasted about 140,000 miles. I spent over $2200. Two weeks ago, the turbo, with less than 7,000 miles on it, failed. I called the company to see if there was anything they could do. The warranty is 12 months. It's been 15 months. Their first response was to try to sell me another turbo. They were uninterested in discussing anything about why it failed and didn't offer any concessions to help me out. They were dismissive and couldn't care less. The manager wouldn't even talk to me on the phone. He relayed through his employee. Yeah, I get it...the turbo was out of warranty. I wasn't asking for a freebie. But their attitudes and disregard for the quality of products they send out the door is bad for business. I am surprised at all the positive reviews because the customer service and business ethics was non-existent in my interaction with them. Obviously, I won't be back. Buyers beware.
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September 2023 by Cristian Gonzalez
Took my car to get worked on and decided to upgrade to pure1000 turbos. Turbos started smoking within 700 miles of being installed. Took my car to a different shop that specifically works on Gtr‘s to get engine inspected. Engine checked out good with no issues. Took the turbos out and sent them out to get inspected. Turns out the turbos had a lot of shaft play, so they rebuilt them. Not even 400 miles from being installed and the turbos failed again for the second damn time. Now the car is smoking. Definitely will not recommend these turbos to anyone. Especially the thousands of dollars that I have spent on labor fees. Now I’m waiting to hear back from them. Worst investment ever.
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July 2023 by keri cloud
I purchased a turbo from these guys 11 March of 2022 to replace the one on my truck that had lasted about 140,000 miles. I spent over $2200. Two weeks ago, the turbo, with less than 7,000 miles on it, failed. I called the company to see if there was anything they could do. The warranty is 12 months. It's been 15 months. Their first response was to try to sell me another turbo. They were uninterested in discussing anything about why it failed and didn't offer any concessions to help me out. They were dismissive and couldn't care less. The manager wouldn't even talk to me on the phone. He relayed through his employee. Yeah, I get it...the turbo was out of warranty. I wasn't asking for a freebie. But their attitudes and disregard for the quality of products they send out the door is bad for business. I am surprised at all the positive reviews because the customer service and business ethics was non-existent in my interaction with them. Obviously, I won't be back. Buyers beware.
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February 2023 by Forrest N.
Purchased a turbo from the company a few months ago. Everything went as expected, but after a month with only a couple hundred miles, the turbo failed. I understand these things happen, and just wanted a replacement since the part is under warranty. Pure, however, will not provide a full replacement because they are now outsourcing some of their parts with Garrett. This process has been very frustrating when it is a clear manufacturer error. Will never use any of their parts in the future. The only reason why I am writing this review is to warn others who are considering using their services.
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October 2022 by Gary Z.
Concierge-like customer service. They saved the day during my time of need. I needed a turbo rebuild with a tight 5-day deadline from start to finish due to an unexpected repair coinciding with a shop-move and Pure Turbos came out in spades to get me out of the tight situation with days to spare. 1-day turnaround on a complete rebuild of my turbo. Shout-out to Jimmy and his Team, he was personally there every step of the way and super responsive from start to finish over both email and phone. Very friendly and technically knowledgeable with all things turbo-related. He went above and beyond to work and walkthrough with my master technician over the phone to diagnose the issue and come to a conclusion on what was needed. I will definitely be coming back!
