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February 2024 by Patti Woodford
Wish I could give a glowing review of this company but I can't. The owner, luke erwin, violated our trust at almost day 1 by proceeding with the few things we requested he not do. His workers left a 6" x 20" area without the wood flooring and refused to have it repaired. He added a number of expensive cabinet accessories that have not performed as designed. Pull out Spice rack had to be abandoned due to lack of access from both sides. He included 2 undercounter bidirectional pull out steps stools retailing for apx $650 each. One was installed but only works one direction the 2nd He had returned to his shop. I requested a refund for 1 but I was ignored. He has a habit as others have shared to blame shift, when something goes wrong he tries to shift the blame to the client. As this job turned bad thanks to kemper/master brands poor quality control, rather than come to the job site he always turned to long rambling emails. Our cabinets doors were replaced or painted 4 times over the last 2 years, yes 2 years. An offer was made to replace the incorrect upper cabinets but was declined as I couldn't risk another 2 years to get them right.No employee from this company has worked on our kitchen since September 2023. One young man did come out in mid November to "finish the job". He brought totally unacceptable trim for bottom of upper cabinets, wrong depth wrong style for shaker cabinets. He brought 1/4 round for base of lowers but "didn't bring the right tools". I got one email at end of Nov stating Mr erwin would contact me the next day, he did not. As of Jan 1st we hv considered our kitchen update abandoned unfinished.
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October 2022 by Kris R.
Luke has been amazing to work with. He listens, he gives excellent suggestions and feedback and he gets back to you promptly.
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September 2022 by Jonathan Grayson
I’m very delayed in posting my review, but I can’t say enough good things about Luke and his team. They are very professional, clear communicators, and deliver a quality end product. We love our kitchen. It makes our remodeled house feel high end.
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June 2022 by Luke V.
I used Premium Cabinets for my kitchen and bathroom remodel. Luke and Donna were extremely helpful and they made sure that I got everything needed to make the remodel process easy. Their prices beat all the big box stores and the quality of their product surpassed them too. I'm plan to use them for my future laundry room remodel. I highly recommend them if you're searching for excellent cabinets at a great price.
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March 2022 by Julie D.
Look no further! As many others have shared, the Premium Cabinets USA family is professional, experienced, and offer quality products at a great price. He was even able to give us a quote for our project the next day! There was never any sales pressure and Luke was very accommodating with us taking our time to decide on details of our project. We felt that Luke really listened to our goals/design preferences and was able to bring that vision to life. Once our decisions were made, the team was quick to put it into action! Joe and Bibi, the installers, truly were MAGIC! They paid attention to every detail - making sure all surfaces were flush, all seams were sealed/caulked, and left the area immaculate! We were impressed that they were able to finish the install so quickly without compromising the beautiful quality. We are very happy with the results! I'll be sure to post pictures to this review once the kitchen is complete - Thank You!!
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March 2022 by Moe Bedard (Mold Safe Solutions)
The gentleman who answered the phone was very helpful and courteous. He helped me understand what I need to do to fix my cabinet in a simple way. Even though he knew I wasn't buying anything from the company, he took generous time in assisting me. Thank you for your help!!!!
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February 2022 by Doug C.
Highly recommend Premium Cabinets!! Luke Erwin and his family/team were a pleasure to work with. Great ideas about how we could better use our space and go from a loss due to a pipe leak to a transformed kitchen and downstairs. Despite all the challenges of the pandemic and supply chain, we developed and executed a detailed plan to get not only the cabinets, but the rest of the work we needed done in a logical order. Luke has great contacts across the many trades and vendors you will need to complete a kitchen, bath, or closet remodel.
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August 2021 by Christy D.
I'm so glad that we chose Premium Cabinets for our kitchen remodel and family room built ins. Luke and his team have all been great to work with and made sure to keep communication open during the whole process. We had consulted with several other places prior to making a decision and decided to go with Premium Cabinets after meeting Luke and seeing the time and care that he puts into making sure he understands what his customers are looking for. He made some great recommendations and also was able to put us in touch with other good contractors for some other parts of our remodel. We are very pleased with our finished kitchen and built ins and also so impressed with the level of service and the pricing we received. Definitely give Premiums Cabinets a call and see for yourself what a great local gem this company is.
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July 2021 by Amy T.
Premium cabinets was a joy to work with. We really enjoyed meeting Luke, Donna, and Travis, as well as Bella! We took so long to make the decision about cabinets. We started talking to Luke at least a year prior to actually making a purchase decision. Luke came to our house at least twice, had at least four separate phone calls with me, not to mention the amount of texts that I sent to him with questions. He had a whole slew of really great people that he works with and was very generous in Sharing this with us. Luke was always responsive And friendly and his pricing is definitely very fair and when we made the difficult decision not to buy a full kitchen of new cabinets but instead to install an island, Cutting the sale price significantly, He was just as helpful as when we were going to purchase an entire kitchen of cabinets. He held our hand and walked us through The entire process and was so generous with his time that we can not imagine using anyone else for our next cabinet purchase. We ended up with a beautiful Island (technically a peninsula) with gorgeous handles that Travis installed for us. It's exactly what I pictured in my head. Travis is just the nicest guy and he is super OCD which you totally want when someone is installing something in your house. We even bought handles for our existing cabinetry because the pricing was so good. I highly recommend using Luke and premium cabinets for your next kitchen cabinet adventure. As soon as we have our countertop installed I will upload more pictures. Here's a few of the before and during the construction phase.
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July 2021 by Andrea I.
Premium cabinets has the best craftsmen. Jack is meticulious, very precise and our entertainment center and desks turned out beautiful and added value to our home. Thanks to Misty who is very personable and Jack who is an awesome carpenter our built in entertainment center, desk and other cabinets were put together expertly on site. We love how everything was made. Thank you premium cabinets.
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June 2021 by Luis M.
We worked with Luke (the owner) earlier this year when we were remodeling our bathroom and were in need of a vanity. After checking out several other vendors, we stuck with Luke mostly out of convenience -- I live in Oceanside, he works out of Oceanside. Note, before purchasing from Luke, we checked out some of his competitors and found his products and price point on par with other local vendors so really no differentiation in what you can expect here as opposed to other vendors. Let me be clear, there is nothing special about Premium Cabinets. As such, I would recommend you take your business elsewhere. Why? Well here is my experience: I purchased one thing, but when my delivery date came, I received something different. Under competent management, this classic textbook mistake is an easy fix (or arguably avoidable altogether if truly competent) but hey, I'm reasonable, nothing is perfect. That being said, when businesses drop the ball and place the wrong order -- or receive the wrong order and don't bother to check if what they receive is indeed what the customer ordered -- then any follow up communication with the customer should be precise and clear. Again, textbook stuff. In the end, Luke never made it right. Instead of reordering the correct vanity, he offered to come out and Frankenstein what we received into what we had ordered. When I pressed him for a time window for when the swap would occur (which is not only a progressional courtesy but critical if you're working from home so you can block off your calendar) he totally shut down. What a clown. In the end, he refused to fix his error, blamed everyone he could but himself and left me to fix his mistake. Ultimately, this was a small project that I was able to resolve on my own, despite having paid Luke full price for something he didn't deliver. But what about your project? Would you trust Luke? Let me tell you, he had no problem ripping me off. Once an offender, always an offender. My recommendation is to not even give him the opportunity. Take your hard earned money elsewhere.
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March 2021 by Emily W.
This company is excellent!! The owner Luke is wonderful to work with. He gets back to you super fast with any answers to your questions and he is very thorough and professional and honest. It was such an easy and smooth process working with Luke and his team. Once we met Luke and got to speak with him in person, we knew he was the one we wanted to go with for our kitchen cabinets immediately. We had looked at Home Depot and IKEA and didn't feel totally sold on either of them. Then I found Premium Cabinets and we knew 100% this is who we want. Thank you Luke and everyone one on the team for such an excellent job and beautiful work. We couldn't be happier with the results.
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February 2021 by Larry S.
My husband and I are in our 70s, we built a 1200 square-foot ADU late last year. We have a large kitchen with a lot of cabinets. There was an issue with one of the drawers that would not close properly. The installers had come out on three different occasions to fix it, showed us how to fix it which required us to get on the floor on our backs. We finally became frustrated and decided to call another company to come out and fix the problem. Luckily for us we found Premium Cabinets. A young man showed up at our door the same day. Within just a few minutes he has diagnosed the problem, it was the hardware. We were not surprised. The three previous visits from the original company who had installed our cabinets told us there was nothing wrong with the hardware. Within 15 minutes the problem we had been dealing with, for over a year, was fixed. I would recommend Premium Cabinets to anyone looking for quality workmanship and expert customer service, look no further. Larry and Linda Scalia.
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December 2020 by Letisha A.
Bought our first home back in 2018 with big dreams to remodel our kitchen. When looking, I assumed the big box stores would be more affordable so I reached out to Home Depot. This was still during covid times, so I was limited on my interaction with anyone. It took the person (whose job it is to SELL cabinets), 2.5 weeks to even get me a quote. It was poor communication with her and just not an ideal situation for a large purchase. I began looking on Yelp for other companies that had good reviews to attempt to get a quote. I reached out to Luke and told him I was waiting on a quote and how I had been very frustrated with my experience with Home Depot. He had got me a quote estimate with just info I provided in a day (2 max). I was very pleased. Then comes in the Home Depot quote.... $3,000 more for the American woodmark, and then about $5000 more for Hampton bay, that was particle board by the way. I could not believe it. Blew my mind. Luke only sells real wood cabinets and doesn't waste time on the cheap stuff because it's more problems for everyone later on. I told him my husband and a family friend were going to be installing the cabinets and he was very accommodating. We have had them installed now for several months and we are just so pleased. We love our cabinets. They are beautiful!!
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October 2020 by Gina B.
I cannot recommend Premium Cabinets enough. I was in need of several offbeat cabinet items for my new little home. Luke went far and beyond out of his way to help me with all that I needed. He is truly a rare gem. If our country and frankly, the world, had more caring and experienced people running companies like Luke runs his business, we would truly be in excellent shape.If you are in need of anything relating to cabinetry, you must go see Luke.Gina
