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August 2024 by Patti W.
No matter how luke spins it, no matter how much he blame shifts the facts remain the same, unfinished after more than 2 years. I acknowledged many delays were not his doing however his employees did not finish the job, came without proper tools, brought trim for bottom uppers which was too large and not workable. The sad part I never thought we could refer to his actions as keeping money he is not entitled to. An expensive lower cabinet accessory was purchased, delivered, never installed then it was returned to his shop. I have repeatedly requested a refund which he has chosen to ignore to date. If we pulled a stunt like this we would be taken to court for dishonesty it is afterall our money.
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June 2024 by Jacob Martinez
Every interaction my wife and I have had with the Erwin family that runs the shop has been awesome. Last year we went to them with our kitchen cabinet desires layout, and Luke was able to achieve the look and add functional and beautiful components that we wanted. The color choices were great, and his team finished their work quickly and thoroughly. Communication with Luke has been easy as well, via email, text, or phone.
He also connected us with his preferred contractor, who has since become a great friend and reliable resource for great house work and renovations. Our first connection with Luke and Premium Cabinets USA has led to so many other helpful connections here in Oceanside, we are glad to have partnered with them. Thanks Luke and family!
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April 2024 by Jairan W.
Where do I even begin. Luke and Aidyn have been amazing to work with. First off, our project has not been easy as we have encountered some hiccups along the way which were out of everyone's control. Luke and his team have been so patient throughout the process and have come onsite several times to ensure we came up with the best solution. Luke and his team have gone above and beyond to ensure that our project was taken care of including offering their expertise for items other than cabinets. He listened to all our requests and accommodated even when it didn't work as well for their schedule. We are out of state often and he has helped us out so much being away. Like he even charged our front door for us. Does it get more above and beyond than that!!! I would recommend Luke and Aidyn to anyone in a heartbeat. We really appreciate all they have done in helping to turn our place into a beautiful space.
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March 2024 by Dirk M.
My wife and I have been planning a kitchen remodel for years. After searching and talking to dozens of cabinet vendors for months, we were lucky enough to cross paths with Luke and Donna. They were incredibly responsive, and it was obvious that they really cared about our project and making sure we got the kitchen of our dreams at a reasonable price. The quality of the cabinets are exceptional, and exactly what we were looking for. He and his team came to my home before the project began and were always engaged. The installer did incredible work and everything got complete on time and on budget. Even beyond that, Luke went above and beyond to help us with our counter tops and even put me in contact with several other folks for advice as challenges came up. I would not be more pleased with them and would give them a 10 star review if I could. It is extremely rare to find this quality and level of customer care in this day and age. I would highly recommend them if you are in the market for cabinets or a complete kitchen. Thank you Luke and Donna!!!
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February 2024 by Crystal W.
100% would recommend Premium Cabinets. I was having an issue with my aged cabinets (not installed by them). All the big box stores were no help. Called Premium Cabinets and they were all about helping me fix my problem. Provided me with free parts since I wanted to do a DYI on the one cabinets I was having issues with. This company really cares and I will definitely be calling them, cause I know all my cabinets are gonna need an overhaul soon, they have a customer for life,
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February 2024 by Patti Woodford
Wish I could give a glowing review of this company but I can't. The owner, luke erwin, violated our trust at almost day 1 by proceeding with the few things we requested he not do. His workers left a 6" x 20" area without the wood flooring and refused to have it repaired. He added a number of expensive cabinet accessories that have not performed as designed. Pull out Spice rack had to be abandoned due to lack of access from both sides. He included 2 undercounter bidirectional pull out steps stools retailing for apx $650 each. One was installed but only works one direction the 2nd He had returned to his shop. I requested a refund for 1 but I was ignored. He has a habit as others have shared to blame shift, when something goes wrong he tries to shift the blame to the client. As this job turned bad thanks to kemper/master brands poor quality control, rather than come to the job site he always turned to long rambling emails. Our cabinets doors were replaced or painted 4 times over the last 2 years, yes 2 years. An offer was made to replace the incorrect upper cabinets but was declined as I couldn't risk another 2 years to get them right.No employee from this company has worked on our kitchen since September 2023. One young man did come out in mid November to "finish the job". He brought totally unacceptable trim for bottom of upper cabinets, wrong depth wrong style for shaker cabinets. He brought 1/4 round for base of lowers but "didn't bring the right tools". I got one email at end of Nov stating Mr erwin would contact me the next day, he did not. As of Jan 1st we hv considered our kitchen update abandoned unfinished.
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November 2023 by Kathaleen W.
Don't waste your time with this store. There are many other places in town to buy cabinets who will treat you better. In the end, they were able to correct the problem with the cabinets, but it took a lot of time and effort on the part of my interior designer and myself. The experience with these folks was frustrating and time-consuming, and I even had a designer who dealt with them. The vanity drawers arrived damaged, drawer corners misaligned and wood splintered. Luke offered to have his crew try to fix the drawers. Bad idea. They fixed them, brought them back to my house, but I had to tell them that repair job was not acceptable, as they could not repair the damage. So they finally ordered new drawers which were very nice. My designer still likes to work with them, but if you are on your own, go somewhere else. Luke yelled at me and that I don't appreciate that. I know in his reply to this review, he will say there are two sides of the story. However, he yelled at me and made me cry. He told me that I would have to pay the postage to send the drawers back to the manufacturer. In the end, his employee brought the new drawers and took away the old drawers.
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October 2023 by Broc C.
Luke was a great help! I ordered cabinets and within 3 days, they were installed. High quality and great service at a fair price. All I could ask for when buying cabinets. They look great! Thank you Premium Cabinets
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May 2023 by Jessica K.
They are so busy, but Luke, Donna, and everyone else at Premium Cabinets are always willing to help and work with you. We are remodeling our house and decided to change up our kitchen and Luke met with me as much as I needed and even came out to the house in the rain to see/understand what I was working with. He took the time to look up appliance and sink specs to make sure he knew exactly what we needed for cabinet size and gave me multiple options for material types and colors. Donna helped me look at tile and countertop colors and organized the hardware for the cabinets so I didn't need to decide what size pull for each drawer, etc. There was a lot of behind the scenes work they did and the product was great. During install, I think I had given them the wrong microwave height and the installer didn't check the microwave, so it was too short and the microwave didn't fit. Luke said he'd cover the replacement panels/labor and sent Aiden out to fix it for me. I offered to at least split the cost since the error may have been on my end, but he declined. I can't tell you enough how appreciative we are to Luke and his team. They aren't the cheapest option, but their product is solid and their customer support is great. Thank you Premium Cabinets!
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March 2023 by cory s.
Luke and his team did an abasing job when we had to replace our entire kitchen due to a water leak He has quality choices in cabinets for all budgets and very fast on delivery Highly recommend Luke and his install team for a great affordable kitchen Cory
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November 2022 by Mold Safe Solutions
The gentleman who answered the phone was very helpful and courteous. He helped me understand what I need to do to fix my cabinet in a simple way. Even though he knew I wasn't buying anything from the company, he took generous time in assisting me. Thank you for your help!!!!
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October 2022 by Kris R.
Luke has been amazing to work with. He listens, he gives excellent suggestions and feedback and he gets back to you promptly.
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September 2022 by Jonathan Grayson
I’m very delayed in posting my review, but I can’t say enough good things about Luke and his team. They are very professional, clear communicators, and deliver a quality end product. We love our kitchen. It makes our remodeled house feel high end.
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June 2022 by Luke V.
I used Premium Cabinets for my kitchen and bathroom remodel. Luke and Donna were extremely helpful and they made sure that I got everything needed to make the remodel process easy. Their prices beat all the big box stores and the quality of their product surpassed them too. I'm plan to use them for my future laundry room remodel. I highly recommend them if you're searching for excellent cabinets at a great price.
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March 2022 by Julie D.
Look no further! As many others have shared, the Premium Cabinets USA family is professional, experienced, and offer quality products at a great price. He was even able to give us a quote for our project the next day! There was never any sales pressure and Luke was very accommodating with us taking our time to decide on details of our project. We felt that Luke really listened to our goals/design preferences and was able to bring that vision to life. Once our decisions were made, the team was quick to put it into action! Joe and Bibi, the installers, truly were MAGIC! They paid attention to every detail - making sure all surfaces were flush, all seams were sealed/caulked, and left the area immaculate! We were impressed that they were able to finish the install so quickly without compromising the beautiful quality. We are very happy with the results! I'll be sure to post pictures to this review once the kitchen is complete - Thank You!!
