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March 2024 by Mary V.
We were having some difficulty starting our car. My husband called this pep boys location and was told to bring it in since they weren't very busy. When I brought the car in they did a diagnostic and determined a new starter was needed and they could repair it today. I told them I would wait since we only have one car and they told me that it would take about 2 or 2 1/2 hours. I walked around the area for 4 hours and when I returned was told they hadn't started but it was "next " and would be 1 1/2 hours more. I took my car home without repairs, called a nice local shop who can repair for 1/3 less in cost and give me a ride home. We have used this pep boys many times in the past but never again! Minus 1 review
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March 2024 by Michael R.
Why have an appointment at a specific time when they don't actually get to work on it
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February 2024 by Ethan G.
Made an appointment online to have my front brakes replaced on Thursday 2/22/24. When I got there I mentioned that I already had my own specific parts and just needed the labor done. Then the service writer told me they no longer install customer supplied parts under the new manager. Unbelievable! I've been coming to this Pep Boys since 2008 and they've always done it. Started going to the Vista location when I moved in 2011 until it closed. Then went back to this one. The head service writer Rick always took care of me. I guess he's not there anymore and moved on. Looks like I will too. Their service has steadily declined over the years and always took forever to get things done, unless you had an appointment. The last two times I had work done here, replaced an air flow sensor and front brakes, I had to make an appointment. And it still took over 4 hours just to do the brakes and cost over $200 for the labor! I stopped getting my tires done here and had better luck, and service, at Discount Tire. Now I'll be getting everything else repaired somewhere else as well. Most likely at Midas. I called them since I had my rear brakes replaced there in May of 2023 and they said they'd do it and got my car in right away without an appointment. Best of all, it only took a solid hour and cost $180 out the door. That's the free market at work for you. Lastly, the remodel done at this Pep Boys sucks. They separated the service section from the store. Stupid!
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February 2024 by Shellie M.
I would give negative stars if I could!!! 2 thumbs down!!!! -One for leaving my oil cap sitting under the hood and not putting it back where it belongs after changing my oil. I get home and there was oil dripping down the front of my car (and I don't mean a little), oil shot out everywhere, all over my engine, all over the inside of the hood, all over my driveway, what a joke. Rookie mistake!! -The 2nd thumbs down is because I took my car in another time after that to have the check engine light looked at. After diagnosing the problem, they told me I was going to have to replace 2 CVT solenoids and it was going to cost me over $1000 to replace them. I denied the work and drove the car to my mechanic friend who has a mechanic shop over an hour away to have him take a look at it. (If my mechanic friend wasn't so far away, I would not have been taking the car to pep boys in the first place), but he found multiple things wrong that had nothing to do with the Solenoids. First off PepBoys missed that the oil level was low in my car because the valve cover gasket was leaking. Low oil can cause the check engine light to come on. Then he found that the oil drain plug was broken. Why wouldnt PepBoys notice any of this ? They just did an oil change on my car not long before the check engine light came on. Once the leaking valve cover gasket was replaced and the broken drain plug was replaced, the check engine light/codes were cleared, and I paid $345 for both parts and labor for this work to fix the problem. Had I ok'd the work that PepBoys said needed to be done, not only would I have paid over $1000, but it would have been to replace something that didn't even cause the problem in the first place. Unbelievable !! I will NOT be going to this PepBoys ever again.
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February 2024 by Isaac D.
The Manager, Mark, is a very rude person. He treated me in a very condescending and rude way from the moment I arrived to drop off used oil. When I told him I was used to be treated better at other pep boys locations he got upset and started kicking my stuff and didn't let me leave the used oil. I definitely not recommend using their services.
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February 2024 by Samira C.
My work car has broken down twice in the last two months and I towed it here for fixing. The gentleman at the front, Aurelio, has been so kind and professional each time! Even when I caused the check out to be problematic as they were work related repairs. Car stuff can be stressful but they have made it an easy process. Thanks pep boys!
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February 2024 by FELIX JR
Professional services renderd here for all your vehicle needs.?
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February 2024 by Gerardo Olvera
They are not honest with the client, they lie in order to sell you things that you don't need, fortunately I know mechanics and don't let me be fooled, they need to be more professional and train their staff better, if they don't know how to do something, the client shouldn't pay for their ignorance.
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February 2024 by Sarah H
My boyfriend brought his car here in an emergency break down off the 76 and the guy up front and the mechanics couldn’t have been nicer or more helpful. Wish I had their names. Lowkey was nervous because I read the reviews on here but they couldn’t have provided a nicer, more honest diagnosis. The problem with his car was real weird so they directed us to go to a different shop to get it fixed (again, very honest service. Would rather that then have someone messing/making it worse). Would come again if I lived by here.
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January 2024 by Tiffany R.
Highly recommend! This is less about pep boys, more about an AMAZING employee going above and beyond! Long story short, went in for a battery and they didn't have it in stock, one of the employees said the shop next door may have the battery; that shop did. I purchased it from the shop next door, but they wouldn't assist with installing it since it was "too difficult" on my make/model of car. I went back to pep boys and asked if they could help install it but they said they weren't "allowed" to since I didn't buy it through them. However one of the guys there, Big Mike, told to park and wait for him and he would bring his tools out and help me install it on his break (which was coming up soon). He was a rockstar, so appreciated his help. If his helpfulness is any reflection on the service at pep boys, I can't say enough positive things about this shop. Thank you Big Mike!
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January 2024 by Jeramiah P.
Don't take your vehicle here. I got an oil change here last and for some mysterious reason my oil drain plug is so tight to wear 3 other shops, myself and a mechanic buddy of mine were not able to get the drain plug loose. So now it's stripped and I am gonna be out at least $500 to replace the entire oil pan thanks to this shop. On top of everything when I went in to tell them my situation they were complete A-holes about it basically telling me it's my fault and they had nothing to do with it.
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December 2023 by Timdavidsfixx
Called this placed to get a quote, the guy "Mark" started off spunding irritated and short tempered like he didn't even want to answer the phone. Well needless to say took my business elsewhere. Don't recommend this location
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November 2023 by Cm M.
Warning, some of the technicians are not qualified to perform more than change tires on a vehicle.
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November 2023 by Zynon
Work was done on my brekes and the result was excellent. They were professional and prompt when they gave me updates on the maintenance progress. They even offer military discount! Overall im very happy with their service and results for my brake service.
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November 2023 by Wayne M
Around 215pm 10/21/2023 I called this Pep Boys on plaza in Oceanside,CA. a older man answered the phone phone and was extremely rude! I explained to the man (if you can call him that!) that I had some major break work done when I was in AZ Visiting my grandkids and that now my abs lights is on and my breaks are acting up/ not working well. It (he) told me that it was very expensive to run the test and that it costs over $100 and that I needed to take it back to where the work was done. I told him it was done in AZ and they told me that the work is warranty at any Pep Boys. He told me how doI know that it wasn't already damaged. I asked him are you saying I'm lying. He told me I could be because that is a lot of money to have it fixed. I told him, you can call the service place and speak with them and they could tell you that on their inspection I had no abs issues.He said in a loud voice take it back to where you had the work done and hung up the phone!I hope no one ever go to this place to get their car worked on!!!!
