-
February 2024 by Jo S.
Not your usual souvenir shop! I was surprised to find it in Oceanside, because the vibe is a la Hawaii! But what do they have in common? A coastal, ocean background and a surf obsession! Fun store to browse and shop at! Lots of cool merchandise: jewelry, home decor and some furniture, desserts, candles, some souvenir items! If you are exploring Mission Ave, pop in Otterlei, it is a cool place!
-
January 2024 by Yvette A.
So let me start off with they have cute items in store. However the husband owner is very aggressive and not customer service friendly. My friend has shopped here several times. She will never shop here again and neither will I. My friend and I purchased quite a few items. One was a hula Santa that my friend purchased. Within the first week it stopped working. Since we have been out of town she wasn't able to call until she got back. I was on the phone during the call and my friend started to get upset as he was accusing her of lying when she said it didn't work. Then told her she needed to contact the manufacturer. Which she explained she bought it from him so he should refund it. He was very defensive and stated no refunds bottom line he hung up on her and we called back to emphasis we will be back to exchange it for something else. I went in with it they were very rude at first checked it and realized it didn't work, but still insinuated it was my friend's fault as this had never happened before. I was very nice and even purchased a few things as they made it so awkward. The female owner printed the receipt and showed me it says no returns. The problem with this is CA Law states: A merchant isn't required to have a specific refund policy, but if it does have a refund policy, the policy must be clearly and conspicuously posted. If a merchant doesn't have a refund policy posted, the consumer is entitled to a refund. How the heck can you say no refunds and not tell the customer until after they purchase? Show this policy in store prior to purchase and it wouldn't be an issue. I would never shop here again and would not suggest anyone shopping here. This is in response to the owner- You all made it so awkward I bought a few things on sale to break the awkwardness. No story has changed. Your husband hung up on a customer who he was extremely rude to. I tried to be polite while I was there and I kept being told this has never happened before as you all inspected the blowup. I've been on this platform for 8 years I do not change stories. Also where is the sign? As when I came in you showed me the receipt only that said no refunds. Last thing you were able to look up the transaction by the credit card receipt I brought in so it wasn't like you had nothing and let us exchange it.
-
August 2023 by Xiomara S.
Impatient and rude staff! They were unnecessarily passive aggressive and watched our every move around the store. Overall not a good customer service experience. Made it hard to spend my hard earned money here.
-
May 2023 by Danen Butler
My family is from Hawaii. We were excited to find this store with so many fantastic and authentic gifts. Friends and family think we just got back from Hawaii when they receive our gifts from here. The owners are really nice and helpful. Aloha!
-
March 2023 by Andrea F.
Very very rude and uncomfortable greeting and visit the minute we stepped into the shop! Visiting from out of town couldn't wait to go into this shop as Everything looked so cute and right up my alley to take a souvenir home. Walked in with some food that was covered up and was just getting ready to see if I could set it down. the owner looked at me and asked if I wanted to set my food down. I said yes, of course thank you. As I went to set my food down, I was holding my drink and she said, didn't you see the sign on the door? We'd rather you do not walk around in with food. I apologized and told her that I completely understood and was feeling that way having to hold our food walking back from the restaurant to our hotel. Both the lady and I'm thinking her husband glared at me , no kindness or welcoming me at all. It was a strange way to treat someone who's being very kind and would like to shop in the store. Both were very rude to my daughter and I , we did not feel welcome to come back at all. It was very unfortunate and it's no way to treat customers. This place is not welcoming and it's unfortunate because I would've spent quite a bit of money in there. Everyone that knows me knows that I don't ever give reviews as I don't waste my time but it was very sad to me the way they treated us and I feel they probably Judge just cause we had our workout clothes on and we didn't look the way we need to look. Shame on the store! If I could give more of a negative review and negative stars, I would! Reminding everyone, it's the way you make people feel that is so impactful and the way you treat others in life is what we have to be human and enjoy each moment. You will not get that feeling. If you walk in the store don't waste your time!!!!
-
September 2022 by Elisa G.
This is a very cute touristy shop in Oceanside near the water and they have cute gift items. If you check in on Yelp, you will get a free tiny little flower candle. The owners are very nice and happy to be there!
-
April 2022 by Willis P.
I love it all , decorations, clothes, pictures, hats, they have a little bit off everything including jewelry. The only down is a little more expensive then the other shops . But overall is great.
-
March 2022 by Boots Bls
I love everthing about the beach, and Hawaii..Otterlei Coastal has the best of both with friendly and courteous people to help
-
April 2021 by Victoria Apodaca
????? ?????? ???? ????.
-
March 2021 by Steve B.
We were recently searching for a small wooden whale tail sculpture. After visiting a few other stores with no luck, we were able to find one at Otterlei Coastal. Even though our first choice in color was not in the store, Stacey made efforts to contact a vendor, acquire our desired color, and make it available for us to pick up the next morning. The sculpture looks great and certainly helps finish the decor in a small area of our home. It's always great to deal with a business owner who is willing to get a customer exactly what they need right away. Do yourself a favor and stop in to check out all the cool Hawaiian/tropical items they have.
-
March 2021 by D B.
You gotta run not walk to get the best Hawaiian coffee that they supply! Lion brand in toasted coconut or macadamia nut are my favorites- and can you believe you can get macadamia nut chocolates there also! Not to mention all the fabulous accessories for our beach homes!
-
February 2021 by Evil PopTarts
Love this shop! So much cute stuff! The owner Stacey is super knowledgable and friendly- when my hubby and I were visiting from out of state and were shopping for rings, she went above and beyond to order the correct size and ship it to us. They are beautiful and obviously made of quality material. Definitely gotta hit the beach and Otterlei Coastal whenever I'm in the area! :)
-
February 2021 by Wild Bill Wiederhold
Great little boutique shop located downtown near the pier. Stacey is quite knowledgeable about her products and very helpful. Love the new location as I had only been to their old location in South O.
-
December 2020 by Sc Sc
Very nice store. All the great crafts and art from the islands.
-
December 2020 by gloria olson
So happy to have this shop in my neighborhood.Very clean the merchandise is neatly displayed. Great owner.I will be back and with more visitors.I