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March 2024 by Erick ..
Dereck was so helpful and gentle during my spouse and I's mattress purchase! He made sure we got a better deal than all of the competing mattress sale stores we had previously visited. If you are in doubt anywhere else definitely visit this location!
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December 2023 by Chris B.
The old dude in there constantly interrupts when politely decline help and then has an outburst to have to correct you when just sayintyou want to look at lifting beds. Stay away and overpriced.
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June 2023 by Paul Dupree
Robert was a big help. He took the time to show me all the different mattresses and explained the differences to help me make a great decision. Delivery in only 2-days with fast set-up! I’ll definitely be back.
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May 2023 by Janet W.
I recently purchased a mattress from Ortho and have been very pleased with it. Robert, the Manager, was very pleasant and helpful in my choice. As I have not purchased a mattress in several years, he let me try several different mattresses until I found the one that I wanted. He had unbelievable patience with me. I didn't realize there were so many mattresses to choose from. Anyway I would highly recommend Ortho Mattress. Don't forget to ask for Robert. You'll be glad you did.
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March 2023 by Melissa H.
I came in to try out mattresses, Robert greeted me with a smile and showed me a variety of mattresses. He was very nice and respectful to work with. I came back 4 days later and purchased my mattresses. Overall it was a very pleasant experience
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January 2023 by Jason B.
Customer service sucks. Every employee there seems to hate to work there and they don't know how to treat customers.
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November 2022 by Pat H.
Our house is in the LA area but we were staying in Oceanside while the house was being remodeled. We went in this Ortho mattress store to shop for a new mattress NOT to buy (since we live so far away). Robert was so helpful while in no way being pushy that we ended up buying our mattress from him. Our purchase was rather complicated but he handled it without a problem. I would highly recommend him.
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August 2022 by Linda F.
Our 11 yr. old pillow top had been uncomfortable to sleep on the last 1-2 yrs, so we decided it was finally time for a new one. After researching mattresses we decided to try Ortho Mattress. This past Saturday I walked into an immaculate store and was greeted by a very friendly Robert- the store manager. I explained what I was looking for and brought the label from our old Sealy mattress. He impressed me because he knew exactly what I wanted. Robert is very knowledgeable and only showed me mattresses within the scope of my interest. He explained everything about the mattress and was able to help me differentiate the quality of 2 mattresses I tried and liked. He was able to set up delivery 3 days later. The following day I went back to the store with my husband to be sure it was the best choice. We were greeted by Justin-the regional manager. Again great customer service! Justin was also very friendly and knowledgeable . I knew we were in good hands. Tonight our mattress was delivered within the time frame I was texted yesterday by 2 professionals. They took the old mattress out and delivered the new one quickly . Can't wait to try it tonight, more to follow.
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August 2022 by Kathleen D.
I was needing a new mattress. Dropped by this store to check out mattresses. Robert the manager was very knowledgeable. I told him what I was looking for and he had me try a few mattresses. He helped me pick the mattress that was best for me. Also I did not have to wait long to have the mattress delivered to my home. There was no charge for delivery. My old mattress will be removed upon delivery of my new mattress.
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July 2022 by Dane Pearson
Robert was incredibly attentive, customer service oriented and great experience especially considering a big investment after a divorce
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June 2022 by Karen Westfall
Terrible customer service. Delivery driver was rude, refused to do his job and then wouldn't get out of my house after I continued to tell him to 5x. Manager didn't even care, told me "no one died".
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May 2022 by Jean Porter
Robert was so friendly, knowledgeable and helpful. I highly recommend Ortho Mattress when shopping for a new mattress. Couldn't have gone better. Thank you Robert.
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April 2022 by Brad Adams
My 84 years old Mom needed a new Mattress. After looking at some of the reviews and the positive comments regarding Ortho Mattress, off we went. Greeted by Robert as we walked in, Robert was very cautious with my Mom's mobility concerns as she laid on 3-4 different mattress and choose the one that suited her best. Oh course like most Mom's, complained about the price of a quality mattress. Bought Mom a fish taco on the way home and all is good. Thanks Robert
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April 2022 by Cecilia G.
We went to two different places and couldn't get a good deal on a new mattress, so when we walked into ortho mattress in Oceanside we were kind of discouraged but that changed very quickly thanks to Justin and his excellent customer service, we left with a great new mattress and the satisfaction of getting the best deal and customer support, thank you Justin, you have two new loyal customers!
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March 2022 by Tonya D.
I woke up with another backache and decided it was time to go mattress shopping. I went to Ortho where there is a vast selection. I realized I had no idea where to start and that is when Robert came to my assistance. I told him my price range and he started showing me options. It only took until #3 for me to know that I had found the right one. Robert was knowledgeable and patient. He made shopping for what I wanted so easy. The pickup of my old mattress and delivery of the new one was just as Robert described. It was smooth and right on time. Who would have guessed how easy it can be to get a new mattress!! Thank you, Robert. Rosella
