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December 2023 by Nando B.
terrible terrible terrible customer service. there's only one cashier and they refuse to call for back up. extreme waiting time. hate shopping here. but i had to pick up my order.
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September 2023 by Kim T.
The people who work here are so kind and helpful. My girls and I come here often to grab our clothes and they can always find items that they like. We really appreciate too the help that the employees have given us to help us find sizes and also to help us check out. I recommend this shop for its cleanliness and customer service!
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June 2023 by Kristina Castro
Went in to hopefully exchange a pair of pants without a receipt. The first young lady I spoke to was very kind and sweet in letting me know that was possible as the code on the pants can be tracked to show I did purchase before exchanging. When it came to checking out I get Mary (pregnant) which I’m not sure was her actual name as it was a hassle getting her name. So during checkout there was an issue in finding that I paid and Mary’s tone for whatever in explaining this was so off putting and rude I had to ask her if there was a problem as to why she was speaking in that way. She was so defensive that she just kept talking over me to the point I preferred to deal with another associate which apparently was the manager on duty . I don’t know what Mary’s problem was but there was no issue and she made it a problem. She needs a reality check and realize she works in customer service and the way to respond to people is with kindness and not so abrupt and angry. I’m assuming her pregnancy hormones were kicking in or maybe mad her baby daddy got her working long hours on her feet idk lol but again not my problem. This generation of young adults in customer service has become so distasteful and sad to say the least. Mary should know to leave her personal life at the door and learn to treat others as she would want to be treated.
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May 2023 by F. Acostaa
Went in to return an online purchase. It was quick and painless. They do have a 30-day return policy. I had tags on the merchandise and my receipt, so this made it easy.I received a store credit on this day.The young ladies were nice & approachable. The store was clean and organized. Overall, it was a good visit.
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January 2023 by Sandie M
Too unorganized for me, it's like picking through the Goodwill.
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December 2022 by Linda H.
Old Navy was a little messy and the sizes were sparse. The staff was nice and accommodating. They were able to special order the colors and sizes we needed. They were awesome!
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November 2022 by M. M.
Never have I ever experienced such rude customer service. Stephanie was so rude to my daughter, all she wanted to do was make a purchase and attitude all around, my daughter has never felt so uncomfortable and doesn't understand why asking for help when needed was such an inconvenience to Stephanie. Do not recommend this place if you see her working. Drive the 10 mins to the Carlsbad outlets where there is no Stephanie and you can actually get the customer service you need when you want assistance...
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May 2022 by Omar Anguiano
very clean and organized store. i believe the sales associate who helped was julie or julia who was very knowledgable about the product and where it was located. she signed me up for the membership and got me a discount on my purchase. definitely will be coming back for my work clothes here.
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April 2022 by Paula B.
Very nice store. They have a big selection and everything is really neat and organized. Very friendly and helpful staff. Megan was outstanding. Nice selection for the whole family!
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January 2022 by Grisey RiBa
I love this brand store, customer service is always great. Clothes is getting way too pricy. $45 for a hooded sweatshirt... I wait to shop during online sales.
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January 2022 by Ramona Nickerson
Nikki is the most helpful person in that store. she helped me find stuff for myself, my fiance and my grand baby! give that girl a raise!
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December 2021 by Miss K
Can't beat their great prices, especially on clearance. Flip-flops for under three dollars. Who can beat that??! Most items are good quality. Love the pick up. Hope that stays after Covid!
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November 2021 by Jenny Enriquez
Love this store,, great sales are always going on and a great clearence area???
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October 2021 by Kaira
Can't beat their great prices, especially on clearance. Flip-flops for under three dollars. Who can beat that??! Most items are good quality. Love the pick up. Hope that stays after Covid!
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September 2021 by Amanda Lamke
I came in with $500 to spend on family outfits for the 4th of July and to my complete and utter shock, I was told that not only do they NOT have a plus section but that there isn’t a single item of clothing in the store that would fit. I wear a 1X (by no means the largest plus size) comfortably and I was also told that I’d have to go online to have something delivered. I cannot believing 2021 that a store such as Old Navy would be so size restricted. It’s no wonder your clearance section is over flowing, bo one comes in here. Save your money for a more size inclusive, body positive store.
