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May 2024 by Eric Rasmussen
Professional store, I placed an online order with the store for next day delivery. I was shocked to get a call that the driver was outside my gate, like an hour later. Unfortunately, I had left, and by the time I noticed they had called, they were closed. They sent the item out in the am on the fallowing day. That was one of two deliveries. The second never showed. It was no big deal as I was not ready anyway. I called the next day and spoke to a manager. She was nice. After finding the invoice, verifying all the parts were there. The items arrived in under an hour. I like Napa. It has always been my goto store. Look for online deals. I saved 20% off the entire order for paying online and next day delivery. I would definitely recommend, and I will return for future purchases.
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April 2024 by Elle Ball
Nijel was very knowledgeable and helpful when I came in! I would highly recommend this company !
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March 2024 by Andy E.
GOOD PEOPLE STILL EXIST!!! BROOOOOO! I came in for a locking gas cap for my mom's car. They had it but I was expecting to pay like $20-30 for it. It was almost $50. I said let me think about it and went about my day. Somewhere along that timeline I dropped a $50 bill. After looking for it like crazy at my next destination (dog park) I was convinced I either only had one fifty dollar bill or going crazy. Pretty sure I counted my cash and counted 2 $50 bills. I kept thinking, should I go back? Naaa a customer for sure picked it up and deemed it his lucky day. So I call. NIGEL (I hope I spelled his name correctly) answered and he was the gentlemen who helped me find the cap. Without hesitation, he told me that I had dropped a $50 bill and it was there so I can go pick it up. Such a honest guy! I will definitely be down to spot him lunch after this. Thanks man!
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February 2024 by Issac Amial
They really went out of their way to help Justin was a really big help when looking for a hard to find part for my truck definitely loved the customer service.
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January 2024 by Paul R.
Sold me the incorrect size tire chains and will not accept return. The staff was helpful and apologetic but bad store policy. Avoid this place.
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December 2023 by Roxy ShuShu
Very helpful staff.
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December 2023 by Sonya Delgado Vankoughnet
Unfortunately the new guys need training in customer service! I was there for an hour waiting for the clerk to get it together and all he had to do was enter my purchases and as soon as I walk away to check on something he decided to help some other male customer efficiently and treat me as if I was a nobody? Bro’s before Girl’s attitude and I insisted he get my drain plugs when he went to the back and when he returned he still gave the other guy quick service and stumbled with my purchase? No respect at all, no educate! He was lost as if it was his first day with me with no clue of what to do and professional with the man??? I wish you could have experience employees with the unprofessional staff!!! A older lady had to come out to complete my order at my request because this guy was clearly discriminating me!! I am disappointed your choice of employees and a woman employee witnessed the unprofessional behavior!!! The phone’s kept ringing and those calls were not answered so more business lost! Napa need to get it together! They used to be on it! Handled it like pro’s! Now I’m disappointed in the lack of training or hiring individual’s with no knowledge?
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November 2023 by Jim Larsh
Needed some large metric bolts. They had them when others didn’t.
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November 2023 by Ismael Esperon
You find everything
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September 2023 by Michael Weaver
Terrible customer service! Unfriendly, lazy . I went to the store twice in one hour the second time there the parts guy said they didn't have the parts they had an hour before. Idiotic!
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September 2023 by oceanrat11
Awesome, people there are noligabal, and very helpful!
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July 2023 by Chris A.
The assistant manager at this Napa auto store is incredibly rude and uneducated in his field (if he is educated then he is unwilling to help) I've worked in the auto industry for give or take 5 years I've helped customers resolve difficult to describe issues or find their part. Customers aren't mechanics and neither are you, you're there to assist them the best way you can in finding what they describe. This very RUDE and very unprofessional "assistant manager" was not willing to hear me out in describing my part, was only willing to help me if I could tell him the exact name. Mind you, I have a video of this part and what it goes to, my description to him was "air purge screw for a 2003 Chevy Silverado 2500HD 6.6L Duramax, when you get air in the line this is where you purge it , it is that screw, here's the video etc." This guy was entirely rude and unwilling to help because I couldn't name the screw, didn't attempt to use his pos (I know he has a parts search data base, I use to work at an establishment like this, even was the manager at said establishment) and he was incredibly rude about it telling me "if you wanna come back here and look for screws go for it, I don't know what the hell that is and unless you do you can go somewhere cause I ain't no mechanic" "we don't diagnose here, either you know the part or you can leave" I wouldn't want this guy working anywhere with customer service, bad representation of Napa , and I will be taking my business elsewhere. At the end of the day if he couldn't help, that's fine, this guy didn't try and he was an asshole. Autozone knew the part I was talking about immediately and said Napa had it, I go to Napa and meet this dickhead. 0/10 I'd rather buy my parts off wish.com than try and get help from anyone at this store again. (Skinny shorter dude with a lot of tattoos/ older and white) UPDATE: Went to advanced auto down the road, gave them the same description and the person behind the counter HELPED ME, I had my screw in less than 2 minutes and was out of the door. It was Napas unwillingness to even try, and the audacity to be rude ontop of that. Unbelievable.
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July 2023 by kristal campbell
I have to get a fan from them next now
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July 2023 by Larry Button
Was at closing and they were still helpful.
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July 2023 by Saul Z
They have a wide variety of special tools to choose from.
