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March 2024 by Is Beny
It really sucks when there’s reps are not properly train
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March 2024 by Arturo Raya
I tried to switch to MetroPCS. They offer phones that they don’t have in stock. And in this location we ordered two phones and when they arrived and tried to set them up the manager separated the phones for someone else and the employee had to do what the manager instructed. I’m not sure if Metro PCS knows but the locations push you to buy cases or chargers.
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July 2023 by Dave Grove
Friendly and helpful
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July 2023 by Tonio Terhune
Great service
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July 2023 by Jessica Jasmin
Avoid this store at all costs. The manager is absolutely terrible and a rude unprofessional woman. I went in there because I had issues with my phone service. They didn't investigate my phone to see what was wrong they said I has to buy a new phone. I then purchased the $525 Samsung phone. Had to pay all these extra fees to keep my number. Still had issues with my service and the phone. That they said was brand new seemed refurbished. It had colour issues going on with screen. The sound when answer calls is terrible. No one could even barely here me when answering phone. I asked for a replacement. Or a full refund back after 2 days of receiving phone. Would have been the next day but they had a sign yp saying gone for 2 hours and ended up being. The whole day. This store is very unprofessional not only with there management of phone issues but being professional on the store. Other t mobile metro stores have even warned me about this place after I told them the issue as where you purchased the phone is the only place to get it solved .I'm waiting for my replacement phone or refund still and they refuse. I am now getting authorities and bank and investigation involved as this is very unfair on any human being to have to deal with. This store should be closed down. Or a new management. I have never experienced such rude poor management in a store like this. And all I gotta say is absolutely terrible!!!!!!!!!!!!!!!!! This women should not be working here. I got lots more proof and videos. This would have been posted a month ago but I've had issues with the Samsung phone. I am still working on this case as the phone is useless.
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April 2023 by troja 02
The best customerservice in all of the U.S.-greetings from Austria
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March 2023 by Brandi “HaVaNa” Bennie
Pathetic company. Filed a complaint with BBB. They never responded goes to show their work ethics. I will inform every person about how you work and my experience. I promise I will not stop.
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July 2022 by Michael DiDonato
Went in to get help about my phone and it was fixed in a matter of minutes she knew what she was doing and fixing my phone
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July 2022 by Clemence Wiart
Got there on Sunday at 1pm, closed. But front door and google both say it should be open now. Call ahead I guess..
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July 2022 by Yvonne Leah Moen
Having trouble
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July 2022 by andrea guzman
Very good offers, good signal and very good people who take care of your economy??
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June 2021 by Ben B.
Sammie helped me switch my sim from my old phone to my new iPhone yesterday. Definitely the best metro PCS in Oceanside! I would recommend for everyone who needs service of any kind to come to this location hands down.
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June 2021 by Thomas Finnigan
I visited this store around 2pm there hispanic young women that was working was professional helpful and was pattient helping me set up a new phone line. I did not get her name but she was working by herself
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August 2020 by Yvette Romero
Belsie was super cool! Love her personality and customer service! Deff a keeper!
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July 2020 by Ken Townson
This place is excellent I went in to warranty my phone and got it in 3 days service was fast and got all my info back they have excellent customer service I send all my employees here from camp Pendleton also I did not pay any fees since my phone was less than a month and my phone was in perfect condition:) High Recommended
