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March 2024 by Leo G.
Beware : I found employees cell phone at store and person at return desk didn't accept it. So I waited for owner to contact me. He called 4 times but I was driving.Instead of trying he showed up my house with two cops. I wrote the store manager and tried several times to contact regarding the incident but have got no reply, So much for customer care.Truly disappointed and I have Pro account with them and thinking of switching back to Home Depot.
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February 2024 by Murissa M.
If you must shop at Lowe's Home Improvement, avoid this store. There are not enough employees working at this store. If you go in the evening, it's even harder to find help, good luck. This store is totally understaffed, short-handed, and undermanned. We went shopping for new home appliances. We waited at least 15 minutes before an employee was located for the appliances department. During this time, we watched an employee "work" and avoid us at all costs. The employee sent to assist was unfamiliar with appliances and actually worked in a very different department. A manager was sent to assist us, he was even less familiar. Ultimately, the five different appliances we wanted to purchase weren't even available in the advertised colors. Incredibly deceiving. The prices are nearly the same at Lowe's and Home Depot, so I will take my business back to Home Depot.
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February 2024 by P. Ferrel
Wow, if you want some professional customer service go to Lowe’s
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January 2024 by Robert Nguyen
It's a Lowes...
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January 2024 by Michael V.
I was so unhappy with the experience of shopping at Lowes that I closed by credit card account. So Lowes held onto a check for 11 days and then tried to charge me $47 in bogus fees. It took two hours to get someone to back out the charges. In the process, the Lowes representative told me to take my business to Home Depot. So Lowes, you lost a customer.
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January 2024 by Howard A
Typical Lowes convenient to my residence and always have what I need.
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January 2024 by carmen adriana blanco niño
I love your plants, organization and more.
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January 2024 by Patrick Prudhomme
There was a really friendly associate there . Pleasant and helpful.Clean store and good selection.
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January 2024 by Karla P Landers
Didn’t have the impact gun we wanted. They carry everything but Makita brand. ? otherwise it was clean and friendly.
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December 2023 by Nando B.
Absolute worst customer experience. Nobody at this store cares about the customer, knows where to find anything in the store, and the staff is just flat out lazy. don't go here expecting to find staff members willing to help. it's like they are hiding and just collecting a check. there was one staff member who told me they have a skeleton of a staff that's why service is bad but that's bull. the people there really just suck. you can get better service at a fast food place.
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December 2023 by Marilyn R.
Bad customer service experience ever !!!! Rude and unprofessional service. I am planning to buy vinyl fence at Lowe's and have them for installation . This was the first time I tried to have Lowe's service for our home improvement. I called the Lowe's in Oceanside to be scheduled for an estimate for our fence project at their phone # at 760-966-7140 , last Friday 12/22/2023 . The agent took all my info ( name, phone #, home address and email address) stating that she was unable to schedule so I have to give out my info to be in the system then waiting for someone who would reach out to be for a date and time to come to my house for an estimate . No phone call have been received I called the Lowe's store followings up with the status the agent told me waiting for her to check on the order and after a few mins, telling me my info was never in their system. I requested to speak to a supervisor . After another few mins, a female voice picked up the call , did not introduce her position then went a head asking my info. I had to ask "who are you", then she told me she is a Lowes manager, requested to have my info again to put into the system , told me I have to wait for another 24-48 hours to hear back from other /third party. I was so mad as I was not sure if the issue would be happened then I will be waiting for nothing. I asked her how do I know ...then that ,manager hang up on me !!!!
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December 2023 by markk2141
I had to wait 20 minutes at the help button even after I talked to a cashier to get help on a toolbox. Then the guy tries to sell me the dented floor display so he didn't have to look for a different one until I told him I was gonna go to Ace the he magically for another floor display but without dents. The fun part was when I paid there was 5 workers standing by the one register that was open and I could see another guy standing by the help button in plumbing.
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December 2023 by ConsumerAdvocate X.
Bad service stories # 1 & 2 - The only reason Lowe's gets away with their consistently crap service is that HD is just as awful, maybe worse and there isn't much competition. I extensively researched appliances before buying them from Lowe's, having had crap service several times in the past from this store. Every excuse in the book, like online orders - "oh, that's another company" - really? Very sad that being the customer carries no weight. If you are spending thousands of dollars with them, don't expect any consideration. If you buy an appliance online and check the box to have the old one hauled away for $50, don't be fooled by how easy that sounds. Their delivery company will find some reason NOT TO HAUL IT AWAY. This should be made clear in the shopping cart. But NO, Lowe's is happy to take your money and the hell with you. This has happened to me TWICE - once with a dishwasher and once with a stove. The delivery people are very picky about what they will disconnect. This is NOT MADE CLEAR TO THE CUSTOMER. How is the customer supposed to know all this? Who is the customer supposed to consult to find out if the delivery driver will take it or not?? So now I have two large appliances in my garage. I have to figure out how to get the stove disconnected and hauled away. And then figure out how to get the new stove from the garage into the kitchen. It's a sign of the times that this type of crap service and customer dissatisfaction is just another day at Lowe's. It's pathetic really that Lowe's and their delivery "partners" think that the customer is working for THEM, when it is my purchases that pays their salary. Hope they all lose their jobs during the next economic downturn.
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December 2023 by Laura Reyes
I called four times before giving in and having to go physically into the store to schedule someone to come out to install a front door and give me an estimate. Well today no one showed up. No one called me. I have spent the last 10 minutes on the telephone trying to get through to someone to no avail.Bill The associate who scheduled the appointment with me for today told me that John who was coming out was wonderful. Well that wonderful john did not show up and didn’t bother to call me either.In the past we had a toilet installed and we ended up getting it completely for free because of the horrible service we received with the installation company and the horrible customer service I received from a Lowe's assistant manager.This time we are experiencing the same horrible service with trying to put in a door. My Husband I think has finally agreed with me that we should take our business elsewhere.Last week we were in the store and got a 10% discount off of a blowup Christmas display because of the horrible service that we received. Actually Doug the manager had to get up himself and take it down because his associates couldn’t do their job.It’s unfortunate that your customer service is so terrible that I will be forced to take my business elsewhere.
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December 2023 by Realito 79 S.
Really bad customer service and almost the entire personal have not idea about their products
