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October 2023 by Google user
I'm a teacher looking to get another classroom pet that will be a good balance of \"wow\" factor, easy to care for, cheap to feed, not too big, small footprint, has a kid-proof enclosure, and affordable. It also has to be semi self-sufficient due to weekends the school is closed. I've had reptiles for my entire life but hadn't dabbled in anything tropical yet. The store is making these beautiful terrariums for tropical animals, and I was sold. I had TONS of questions for Jesus, who diligently took the time to answer them all. We easily spent an hour just going over logistics. He showed me the options for equipment and animals, explained how everything would work, and was able to help me make contingency plans for various issues that might arise (as all teachers do ?) over the weekends or days I was out. I wanted to be as informed as possible so I could teach my students about their new pets. I was very happy and learned a ton, and I'm excited for my students to get to experience a mini ecosystem! I've been a customer of LLL since I was a child and am so excited they are still giving the best customer service 20 years later. Thank you, Jesus, for helping inspire the next generation of reptile lovers!
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August 2023 by Alysse Rathburn
It feels silly to leave a review for this place because every local reptile lover already knows this place is the bees knees. Even if you don't have your own cold blooded baby at home, this place is like a zoo with only the absolute best critters to look at. Last time I went in, their tortoise was free roaming. What a cutie pie. Really, why would you go anywhere else?
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August 2023 by Cory Hindman
Lll reptile is always the place I go to get live feeders for my snake. The staff, specifically Angel are so welcoming and I always enjoy seeing him when I come in!
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July 2023 by Jason Burkett
Thank you Shawn for all your knowledge & help with both products & animals. The store is always stocked with everything I need for my “Zoo” ?. And the prices can’t be beat!
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July 2023 by shad eischen
Never owned a reptile before but my daughter really wanted one for her birthday. So we stopped by LLL reptile in Oceanside. Thomas was a big help. He had a lot of knowledge and led us in the right direction by helping us pick out a really cool leopard gecko. If you are considering getting a reptile for your family i would highly recommend going to LLL reptile in Oceanside
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July 2023 by Brandon
The animals all look like they are too hot. They have a giant iguana in a timely aquarium right in the front, it's literally as big as its cage. The reptiles look sickly, and half have bo water as they have knocked it all out trying to cool off from the heat lamps burning them to death. Terrible place.
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July 2023 by Jason B.
Love coming to the Oceanside store, the selection & variety of animals is Amazing. Thank you Shawn for always guiding & helping me through the process of all the products out there. You help me with your real world experience that enables me to give the best life possible to all of our pets. Thanks again,Jason B
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June 2023 by Original La Mu
During my recent interaction with the esteemed LLLreptiles store, I was taken aback by the evident lack of quality customer service that was on display. Communication and interaction over the phone were less than satisfying, and I perceived a palpable and disappointing lack of informative assistance, especially when the subject matter pertained to taking care of an animal. The personnel involved in providing customer service seemed to display close-ended responses that were bereft of any meaningful solution-providing suggestions, which left me feeling quite underwhelmed by the entire experience. While I cannot say for certain what potential customer service offerings could have been presented and how exactly these offerings would have been delivered, the experience as it stands has initiated a conversation in my mind about the level and quality of service others may have received from LLLreptiles store.
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June 2023 by Sean Mabey
Has one of the best selections of reptiles in california. This particular location has tons of animals. 4 stars just because the place does smell meaning the cages could be cleaned more often.
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June 2023 by Kali Kalinyuk
They know their stuff! I'm a pet sitter and this client didn't know anything about the Bearded dragon. They really knew what I needed and were super helpful with much comedy.
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May 2023 by Alexandra
This store is in downtown Oceanside, near lots of cool places. Once you come inside, the first thing you notice is the strong, not-so-great smell. That's bound to happen with reptile stores. The next you notice how big this place is! This LLL is much bigger than the one in Escondido. It is probably triple the size. They have enclosures for all types of pets, things to put inside of them, cleaning supplies, nutrients, food, then of course animals you can buy. They have snakes, frogs, turtles, lizards, geckos, spiders, and more.
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May 2023 by Alyssa Rufino
If you don’t want to read my review: bottom line, the staff at this specific location suck. recommend mission valley or escondido.I have owned 6 different species of snakes over the span of 3 years. 3 of them i got from triple l. i wanted to buy my boyfriend one, so we went to the triple l in escondido. the girl was so helpful and really nice but we didn’t see one we liked. decided to go to oceanside since i had already known it was a bigger store. the staff never asked us if they could help, which is fine i understand they’re busy. when someone finally asked if we needed help, we asked to see one of the $400 snakes and he basically acted like it was a huge chore and was just annoyed by the whole thing. we came right before closing, so i slightly understand. when he brought out the snake he was very condescending asking me if i knew how big it got. i told him i knew (i have owned large snakes before and did research on this specific one) and he continued to persist and ask me how big it was probably three more times. he basically acted like i had no experience and no idea what i was doing, which i understand that is a concern to them but he automatically assumed and made me feel like i was stupid. the point of them being there is to assist and educate had i been a new snake owner, not belittle people for their lack of knowledge. while we were fully ready to buy the snake, his attitude toward the whole situation really turned us off. i don’t like to buy online but i’d rather do that than be treated like this when i’ve been a longtime customer and snake owner. i work in customer service too. not hard to not be a ****. i have been to other triple l locations and this is the first one i’ve had a problem with. escondido is very helpful and everyone at mission valley is so friendly!
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May 2023 by Nikki G.
Imani was the best! Super knowledgeable and helped answer all and any questions I had. She was super sweet. Great experience, will be back
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April 2023 by jeremy keith
Knowledgeable staff and always friendly. Great prices on feeders and large stock of reptiles and merchandise. Always fun to bring the family to look at the reptiles.
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March 2023 by Jaxson A . P .
The moment I walked into this place I had to close my eyes and tell myself to stay calm because I immediately wanted to buy EVERYTHING. Total sensory overload. There was product on the shelves that I had never seen on Amazon or even the company website, so of course I had to have it. I will for sure visit this place in the future.
