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May 2023 by Jas H
I have used H&R Block for over 20 years and have either had a tax professional assist me, or I have used their online tax preparation. This year I went to Erika, not only was it a month of her entering my information incorrectly. From address to phone number, not answering calls, me having to submit my documents over and over again. Refusal of me coming into the office because it’s “convenient” through phone or links. I not only was over charged for my taxes, I have a simple return. No dependents, no mortgage just a simple return that normally costs a me under $160. She charged me $295 for tax preparation not even adding a peace of mind I request every year. I realized she was just doing what I could have done on my own by entering my tax info on their self tax prep. The IRS is challenging my federal taxes now. I have called numerous of times now to correct this after being told everything was accepted and correct. This is the first time in my entire life where my taxes are being investigated. I reached out to headquarters and filed a complain and was instructed my federal taxes will be looked over by another professional this coming Monday and the preparation charges will be over looked into why it was $295. I do not recommend Erika.
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April 2023 by Dominic Bowman
My tax professional was amazing. I drive for Uber every once in a while and I'm no tax expert. I walked out of the H&R block office after my appointment with the confidence that I could file my taxes with ease by utilizing what H&R block has to offer.
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April 2023 by April Lee
Erika Menchaca was the Best! Thank you for helping me.
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March 2023 by Kiid Kiid
great customer services from the moment i entered the door i got greeted with a smile despite the fact that i walcked in without an appointment i will continue to file my taxes here thanx SARA and H&R Block team=]
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February 2023 by Vanesa Rangel
Had my taxes done by Sara (Liz) and she is amazing I had a few questions and they were all answered and she amazing and very polite
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February 2023 by Cudi Banks
Erika was a such a great help in filing my 2022 taxes this year, highly recommend her. She’s the best!
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February 2023 by alejandro salgado
Good and fast no problems. Very nice employees and answered all my questions.
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January 2023 by Josh
Erika was a such a great help in filing my 2022 taxes this year, highly recommend her. She’s the best!
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December 2022 by Neemia Taeotui
Really sucks that almost every year (8yrs) I come here and it's a different lady helping me and on top of that there either in training when another person is telling them what to click, or just hardly any experience. Should be simple and easy when my info should already be on file and just have to update to new annual income.
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February 2022 by shea Ward
We dropped off our taxes and when something was missing from my W2, I caned my former employer and rectified the information but when I tried to contact Carmella to let her know the correct information I was given the run around on which location she was at or how I could get a hold of her. We were promised countless call backs just to receive nothing.
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February 2022 by Mariana Guizar
Carmela Trujillo attended me right away and was super sweet!
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June 2021 by Jose Diego
I came in to get my taxes done. Had a feeling something was off. When I was told I owed the government 250dollars and h and r block 250 dollarsSo I did not proceed. Instead I went to my regular tax location. And the difference was that I did not owe money and received over 1200 dollars back......DO NOT RECOMMEND THIS LOCATION. THANKS.
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June 2021 by Steven Oeinck
True concern to issues, and the initial intake felt my case could be better served by a colleague just good honest customer service.
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May 2021 by sandra robinson
Excellent customer service. My tax specialist Cecilia Gutierrez goes above and beyond explaining every step. Cecilia has a way of making one feel comfortable, H&R Block should be proud to have a specialist like Cecilia Gutierrez. I'll see you next year and I'll be referring friends and family ?
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April 2021 by Brian H.
I went to this office to get my tax return done and unfortunately they weren't able to do it because my taxes involved crypto currency and day trading due to budget constraints. Special programs are needed to facilitate this which most places don't have. But, even though they couldn't help me based on my budget; they printed everything out, emailed in advance for authorization and are very professional. If they treated someone like this who they couldn't help; imagine how they'll treat their clients. Thank you for your professionalism Cecilia.
