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February 2024 by hugo portillo
I really enjoy shopping at Home Depot.Unfortunately, the service is getting worse every time I come. The value of the products is also going down, yet the prices keep going up.We went last week and 4 vanities that we saw were damaged.
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January 2024 by Matas films
Good customer service they are approving a lot on the service
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January 2024 by Sandi J Mccoy
Hello EVERYBODY loves Home Depot!!
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December 2023 by Michelle Reyes
This is in regards to the Kids workshop held usually on Saturdays. For Kids to attend this event, they must register online so that Corporate has the estimated amount of kits to send to the store prior to the event. The problem with this is, THIS WHOLE 2023 YEAR, they only send a limited amount of kits, usually 150 (1 kit per child=150 children only) I am told. I figure, if a parent registers online, they are locked in for a kit at least for the first hour the event begins. The event begins at 9am on these particular Saturdays. When the Home Depot team is setting up outside, Any parents who are interested for their child to get a kit will be given a form to fill out if they did not register online (pretty much taking away from those parents who did prior registration in advance!!) and if they show up with 1-10 kids, there goes 1-10 kits from those who registered! I was told these employees CANNOT DENY KITS TO THOSE WHO WALK UP THE DAY OF THE EVENT! So why even register online? To make matters worse, let's say they start setting up at 8am, there goes 1 hour of "pop-up" kids who get a kit vs. those that come in at the 9am hour. I was told by numerous employees they only get a limited amount and is 1st come 1st served only, again, why register in advance then? What baffles me is that these kits are usually gone within 30 min, it is a madhouse as is with crowded tables, not enough screw drivers, hammers, chairs for kids to sit comfortably. I contacted corporate several times on how they can better this either by taking down online registering entirely since they only send so many kits that ARE ALWAYS SOLD OUT AT EACH EVENT, or... at least the staff saying no to any walk ins who HAVE NOT prior registered online and asking them to come back at 10am, giving everyone who did register a chance to get their kit. This issue has not been fixed all year long. I do not know how Lowes works out their DIY workshop but they always have enough for those that registered and a couple extra kits for those that did not register. they have enough room for children to do their projects comfortably too, never having to wait (or fight over) supplies. Lowes does get crowded but never overwhelmingly so like home Depot Kids workshops do. Anyhow, after registering for this past workshop (Gingerbread house) and emailing corporate again about my 3 kiddos who showed up 20 min after 9am and Home Depot being out of the kits (a line behind me with others who registered for the event too) I was brushed off with generic response from corporate. This is awful! Parents approached us and verified that kits were given to several parents who did not prior register and for curiosity I wanted to cross reference a print out list they had of those who did prior register and it was barely half crossed off, again, giving walk up parents priority over those who registered beforehand. I do not recommend Home Depot for these workshops at all unless you have a early riser and don't mind driving to the store to be left empty handed!
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November 2023 by Tosh Gibson
Been here many times and the service has always been excellent. I always got assistance whenever I asked.
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November 2023 by Richard Frunzi
This location is the worst. It doesn't matter how many people are in line...it doesn't matter how many employees are standing around...they will only have one human cashier open. They're happy to let you wait 20 minutes to check out. They force you to use self-checkout. Or in my case going forward, Lowe's.
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November 2023 by Quyen T
I love home depot workers. They are always sincere to help and make your experience there pleasant. Thank you for the Dahlias. I love them.
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November 2023 by Edith Castro
I generally find what I am looking for so I don't need much help thankfully. I am always in this store because its near by and I am always working on something. One weird visit though. Female employee came up to me asking if I needed help. I replied with no I have what I need. Turned to leave and I was surrounded by 3 employees?????
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October 2023 by Norman De Los Santos
Poor customer service.Their customer service desk refused to match the price listed at Home Depot's own website.
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September 2023 by David LaVine
I will drive an extra 20 miles just to not have to deal with this location. The employees are useless and basically play hide and seek from you in the isles. There is a young girl in the pro desk department that has NO clue of what she is doing and has the worst customer service. While I tried to order stuff with her yesterday I had bite my tongue for she is so incredibly incompetent of doing her job!!
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August 2023 by Ashton Ward
Bob in the Rental department was an absolute pleasure to work with! Knowledgeable, trusting, and truly cared about his Job and the task at hand. We were pleased with equipment, but more importantly our overall experience . Thanks again for all your help Bob!
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July 2023 by Karen Brunell
My online pickup orders are wrong 75% of the time. When I go to request missing items I get an attitude. Staff has become complacent and slow. The work ethic at this store is not up to other Home Depot stores. Think I'll find another option in the future Economy is shifting and the attitude to a customer will cost this store business.
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July 2023 by Generation Dunk
The older Caucasian man in the rental equipment is a bully. He needs to be evaluated.He doesn't greet you, instead he replies with " I don't know what you want" and then when you ask for what you want he states that it is broken. He has a terrible customers service attitude . Doesn't even tell you what other equivalent equipment to use. Go to the Home Depot in a Vista , that is where a true pro is , the gentleman there listens to your concerns and then finds the correct equipment to use. The best service in Vista.
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June 2023 by Krista Hackley
Excellent customer service for Roadie pick up. Thank you Teresa and the young man who helped me load my truck. Both of you deserve a raise! Thank you for going above and beyond your call of duty! I greatly appreciate!
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May 2023 by Jagadeesh Rahul
Huge store and amicable service. The service person was patient with our myriad questions about products that weee displayed. The service was quick and we loved their response and I’m satisfied with their products and collections.
