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April 2024 by Jacqueline R.
For Cesar Valdez - Oceanside and Luis Valdez - Esco. Okay, where do I even begin. I went to the Esco store and was NOT going to buy anything today. I just came to look. And there was no pressure at all when began speaking with Luis. He had a cool, easygoing nature and, even though I research a lot about precious stones and metals, I learned a couple of new things from him. Had to leave and come back but by then Luis was out to lunch. So, I spoke with the Oceanside manager, Cesar. Same easygoing disposition. Long story short, I walked out with two amazingly stellar rings, the exact thing I was looking for and at the price I wanted. Not only did Luis and Cesar give me an amazing price for extremely high-quality rings, THEY WERE STEAM CLEANED. I couldn't believe how much they sparkled. Of course I had to walk out with them on. And even so, they STILL gave me for each ring, a ring box, a gift box for the ring box, and a cute gift bag complete with tissue! I've sold a few items here at an amazingly good price, but nothing beats this great customer experience. I will absolutely be back. THANK YOU, CESAR AND LUIS!
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March 2024 by David M.
I'm a old customer from Gems N' Loans in Oceanside, Leyla is great she goes above and beyond with her service, If i need a particular item she will be on the lookout for it, until she finds it. Great service and prices. Thank you so much Leyla.
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March 2024 by Sara V.
Cesar A was the BEST associate to help with a big jewelry purchase. He was patient, very knowledgeable and wonderful! His customer service is fantastic and we left so happy because of his help! THANK YOU CEASER!
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January 2024 by Bessie M.
Sarah at Gems and Loans is always super kind, honest and has great a personality! Her work ethics are phenomenal. Gems and Loans is lucky to have Sarah, definitely an asset to the company. We are a long time customer and appreciate Sarah :)
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October 2023 by Paloma Castro
If I could give this place a 10⭐️ rating I would. David was absolutely helpful in every way. The service he provided was above and beyond. Highly recommend this location. Thank you David!
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October 2023 by Fuego Lifts
These guys will take care of you! David is the man w/ the plan. Not only does he give outstanding service but he really helps out and caters to what you’re looking for. He has a bright attitude whenever I come in and his actions just shows that he’s here for the guest that walks in. Purchases, loans, everything!! Thanks David!!! I will be coming back!! If you’re in need for jewelry, bags for your women or yourself, make sure to ask for David!!
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October 2023 by Robert Chaidez
Good customer service?? Was helped by Layla she was very helpful and kind and even offered to try and find specific things for me?
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October 2023 by Korinne Ballow
David provided an amazing selling experience with some jewelry I brought in. He took the time and care to look through everything and give me all the information I was looking for. I would definitely come back, thanks David!
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October 2023 by Jennifer I.
Wanted to sell a new pair of AirPods that go for $240 on Amazon or Best Buy and they offered me $25 dollars for it
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October 2023 by Jimmy Werner
A wonderful experience and the gentleman that polished my diamond ring did a superb job, I would have him do all my jewelry anytime and very pleasant people to work with. Many thanks.
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October 2023 by Fernando Hernandez
Been coming here for a while. The customer service is beyond out of this world. Every time I come I’m greeted very well. Israel is a very helpful and attentive persone. Great worker!
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September 2023 by August Von Kristopher
I had the most incredible experience at Gems and Loans pawn! I wasn't quite sure what to expect, but let me tell you, their team, especially David, went above and beyond to make me feel comfortable and valued.From the moment I stepped inside, David greeted me with a warm, friendly smile and helped guide me through the entire process. His knowledge and expertise were truly impressive. He patiently answered all my questions and provided me with clear explanations about how and why he was testing my pieces.What truly stood out for me was the transparency and fairness of their pricing. David meticulously evaluated the items I wanted to sell, ensuring I received the best possible deal. He genuinely cared about my satisfaction and made the entire process effortless.The atmosphere of the pawn shop was also noteworthy. It was clean, organized, and had a professional yet welcoming ambiance. The entire team was friendly and approachable, creating a comfortable environment that fostered trust instantly.I cannot express my gratitude enough for David and the Gnl team.
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August 2023 by Ryan Silver
Great staff, great prices and I've always been able to find something. Thank you!
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July 2023 by Grace Cacayan
I loved Oceanside Store, near by my home very convenient. Val, she’s a nice employee, always smiling every time I came in the store. And thanks to Israel the manager his cool.
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July 2023 by Nicole T
The best place to do business. The staff is very attentive and friendly. We always get a great deal when we go in. Today in particular David was a great help with my purchase. This is the only pawn shop that we go to. We recommend this place 100%. keep up the great service guys!
