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February 2024 by Todd Gutshall
Staff are very friendly, no issues there. Only issue is if you have a popular size foot, it's hard to find the sneakers you want. Not really their fault. I usually need to go online and order.
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January 2024 by Michael Presutti
I was made to feel super uncomfortable like I was being watched and stocked with every movement instead of them being overly helpful. Bad vibes not recommended for family or friends
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December 2023 by Marlen C.
the so called manager of whoever she is needs to learn basic manners. im shopping for Christmas and has an attitude because customers don't want to sign up for rewards ?? rolled her eyes at me simply because I didn't want to and proceeded to tell me how it's just a simple name and phone number . being hostile and trying to intimidate customers isn't going to get you what you want . just horrible . how can you greet customers and behave that way at checkout . so much for Christmas spirit
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December 2023 by Octaviano Vazquez
The team is always attentive, good prices.
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December 2023 by Diann Webb
Every kind of shoe u can possibly pick from,Shoes for men women kids whole family all at one stop
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November 2023 by Annie M.
The store manager needs to attend some serious customer service classes. I came in last week to return some shoes and the line was very long. Having two kids with me, I decided to look at some shoes for my youngest. After trying a few shoes on to no avail, I went to the clearance since there was not many sizes for my little one. I had my bag with me with the return and the store manager just took it from me and didn't ask if I needed any help on finding shoes. She was more concerned about the stupid bag I was holding. After that interaction, I decided not to buy shoes for my youngest one. I just returned my shoes and paid for the Nikes I had selected earlier. I go to the counter and of course it's her, rude again. I'm not sure what I did to her. She then has the audacity to ask me if I wanted socks. I wanted to use a coupon which the cashier from last week let me use from RetailMeNot and manager proceeds to tell me that they don't accept RetailMeNot coupons which has not been my experience in the past, so I called BS on that. I will never return to that location and probably won't shop at another famous footwear again. This interaction left me offended and upset. The other workers there are really nice and I have no problems but that store manager needs to learn manners and customer service.
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November 2023 by J A
Rude employees.
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October 2023 by Teresa Sanchez
I wear size 11w in women's - their shoes felt small on front feet. they only had 3 nice pairs.
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July 2023 by Lory Ortiz
Nice store, lots of good styles. Friendly service
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May 2023 by Erika S.
the customer service in this store is HORRIBLE! the assistant manager did not know how to look up my account in the system I found that strange. Manager needs to do a better job training her employees before leaving them out in the floor alone on a busy Sunday afternoon . When the store manager came out she was very RUDE she was in a very bad mood ignored me when I told her how I felt. she did not thank me for my purchase. None of them did . when you work in retail you need to provide excellent customer service and if you are having a bad day at least fake smile ! Manager please learn how to approach your Customer and help out on the floor instead of staying in the back.
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March 2023 by Elizabeth
I just have to say how amazing and helpful Kim.D is! She will go above and beyond to help you find the right fit for you! It feels great to have an associate who’s willing to help and doesn’t rush you out the door like other locations. She definitely deserves time off! Thank you Kim!
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March 2023 by Phillip Ramirez
Shelly, the manager, is extremely rude. Not buying from Famous Footwear anymore. I wonder if she would have treated me differently if I was a white male. Ridiculous attitude. Can't believe people like this still have jobs.
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February 2023 by S D.
Great customer service. Great options for shoes. Vans are way cheaper here than the outlets.
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February 2023 by Quasar knee pro
Didn't buy anything because the manager was so rude to us !!!!! Go somewhere else!
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January 2023 by Terrah S.
If I could give ZERO stars for the employees Customer Service skills I would. They are the most unprofessional unhelpful and just overall terrible people for the job position they are in. Famous Footwear should really look into the people they hire to run their store. The store is always empty and now I know why. The tranny with the hand tattoos and bad attitude isn't the kind of experience you dream of when going shopping for new shoes. He was combative and beyond rude to my whole family and we spent close to $700 for the 4 of us. I have been a director of Quality and Customer Care for 7 years and I would NEVER want the face of my store to give that bad of an impression. He told us they don't go over size 13 and when I started looking for myself since he said it in a rude way so I questioned his statement. I found tons of 14 and even 15 size shoes. We would have taken our business elseware but the girl upfront who is really a dude made us so tired of shopping with his nasty attitude we were over it. Never going back that's for sure. You lost a good customer FF. Do something about your staff. The older white lady also made us uncomfortable. Like smile and act like you care thats what you're paid for.
