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March 2024 by Kailyn S.
I went there to pick up medications at the pharmacy and some first aid supplies. The pharmacy people were fantastic and gave me a coupon to use at the store. There was an issue with the coupon and the manager was called. I believe his name was Anthony. He was quick to arrive but very snappy and sassy telling me that I had the wrong first aid products for the coupon. I told himni didn't understand because the item was the same as what was in the first aid isle. To which he responded "I know what isle things are on. This is on isle 21 and first aid is 19". Then told me to go get the tight product. I returned eith the same item in a different color from isle 19 and he was able to make the coupon work. He left after an eye roll and a "there. The associate he left to help wad very nice.
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February 2024 by jay Plasse
Worst store and pharmacy on the planet. How this place stays open is a miracle. Poor management would be to blame. The pharmacy is never open on time and Now they made the worst pharmacist the pharmacy manager. She’s the reason I’m leaving. Gave me the wrong information on a prescribed medication.
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January 2024 by Joseph Ower
Went in Friday and was told my prescription would be coming in on the Monday afternoon shipment. Stopped by late Monday and was told my medication was in fact on back order. Pharmacist told me that they had it at another store and sent me clear across town only to find that they didn’t have it. Had to call and cancel the prescription with my Doctor. I will never use a CVS pharmacy for a prescription again… SO ridiculous.
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January 2024 by prefer unknown
I started coming here because my Rite Aid pharmacy location closed and I’ve been so happy everybody is super friendly and you just have to be patient because they’re very very busy I get all my questions answered extremely satisfied
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January 2024 by Cheryl M.
CVS 24 hour Carlsbad location has truly neglected the service of the pharmacy. The medication is not filled within specific time as directed by doctors. In 3 separate occasions my medication was not in stock and I was told an order was placed. I called several days later as pharmacist told me medication would arrive. When I contacted CVS another pharmacist told me manufacturer they're ordering from doesn't have my medication in stock. Pharmacist never called other CVS pharmacy's to see if my medication was available. It was a holiday weekend, 3 days no medication that doctor ordered. I spoke with a pharmacist who hung up the phone on me, as I was asking for manager assistance. I have now contacted ALL my doctors and have transferred all my medication out of CVS system, to another local pharmacy. This saddens me as I have been a loyal CVS customer for over 10 years. Corporate needs to review the pharmacy and check on policies and procedures being met to support patients needs.
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December 2023 by Kirsten E.
they ignore the drive through window, have it blocked off with a plastic board.... opened 15 minutes ago.... just called..... they said they didn't open it because they are short staffed.... but there is no sign or note saying drive through closed. Do not use the drive through. Priority is given to walk up, no concern for the disabled I guess.
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December 2023 by Megan
Came to the pharmacy on 12/2/23. The pharmacy is supposed to open at 9am. It’s 9:20am and there is no pharmacist and pharmacy is still closed. Unbelievably appalling and unprofessional that these pharmacists are not here BEFORE opening hours. People depend on these services for important medication and the fact that this company is not open during marketed business hours seems illegal and should be investigated. These are shameful business practices. You can hear the phone ringing and ringing as well with a long line of customers who have been waiting since opening hours.
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November 2023 by monica g.
The people are nice but Inefficient in the pharmacy. I called twice in one day and held for 30 minutes with no response. I had to come in person to get a refill. Then I had to wait a long time. The restrooms are always out of order. Seriously thinking of taking my prescriptions elsewhere.
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November 2023 by Joan L.
They just tried to charge me $190 each for flu shot and covid booster WITH insurance. Even without insurance the most expensive flu shot I've researched is $70 and still most places say from free to $40. Unbelievable!! What a scam.
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October 2023 by Joshua H.
Automated phone system says they are open until 11pm. Myself and two other people were standing outside the store, locked and dark, at 10:15pm. Another retail giant with no respect for customers and their time/fuel.
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October 2023 by Karen Brunell
Come here if you want bad service from pharmacy.
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September 2023 by Erin Lindquist
They have always been friendly and helpful. They also can fill very quickly, much faster than Costco. I get prescriptions every month for my husband and have only seen professional and helpful employees. Just wanted to let people know.
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September 2023 by Elyse Moore
Although the staff is always late, literally all the time, the staff is nice and trys their best to be nice. I would say they need more staff
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September 2023 by Bernard B.
This CVS pharmacy is the absolute worst. Don't ever come and pick up meds here there is always a long line every time I need to come and pick up meds. They need more staffing as well as be more proactive managing the line. There's literally 1 guys at the register with 5 other people behind the counter just milling about.
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July 2023 by Park Dassenger
I don't know what the deal with CVS these days...they used to be a good pharmacy...why do they tell you something is ready..but it's not actually ready? I have to call ahead of time just to make sure it is in fact, ..ready..but its still it's not ready! They must enjoy screwing with people..
