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October 2024 by Charles Simonsen
Don't get their wifi. It sucks, their customer service sucks and the price sucks. I should be paying half of what I am currently for the service I'm receiving. It is not reliable or steady.
Going to make a report with the BBB tomorrow because I feel like this is a solid scam case. They just lie to their customers.
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October 2024 by H JY
Taking a test online for school. Internet goes out. Dosnt come back on till 6 hours laters. This happens every few weeks. Cox is not consistent in service. Always some kind of outage every month.
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October 2024 by Workmanscomp Help
99-yr old aunt with $1200/mo income charged $150 month just to watch TV. Tried to add internet: $95/mo extra. Congress passed bill for internet for all; Cox claims it has no federal $$$. Writing to FCC to approve ANY other provider!
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October 2024 by Steve Wootten
Not too difficult to keep spare remotes in stock, thanks for the drive to Escondido, your manager should be fired.
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October 2024 by Fred T
Too busy
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October 2024 by Maria Garcia
I didn't like poor company
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October 2024 by Debra Butler
I received the best customer care from Daniel and his supervisor Edwin P. I will definitely contact headquarters shouting their accolades! Thank you for a job well done!
DButler
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October 2024 by Mason Vold
I didn’t agree to the unlimited plan. I said I wanted the limited plan. He didn’t hear me wrong because he said okay the rate will be around $50 but I check on my account and it said I’m spending $100 monthly. My first name is incorrect on my account too…
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October 2024 by Taylor Ambrose
After a 6 hour and 12 min install and paying for the second highest rate and having holes put into the house for securing the wire I am now left with 49.39mbps download speed and 74.05mbps upload speed when I’m paying for the Gigabyte plan. The tech did NO test and left as soon as the router light turned white. I would make sure you are getting what you are paying for.
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August 2024 by Mikel
Had to cancel my home internet due to coverage not available in new zip code. Extremely fast easy service. Super friendly even if there’s a wait they seem to know what they are doing. The manager did my return in like 30 seconds in and out thank you!
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August 2024 by Rebeca Rivera
Only leaving 5 stars because of Daniel's wonderful service ! He took a bad experience and turned the whole thing around. We began our visit speaking with Zel. He did not seem to care for our billing concerns. We expressed that our bill was getting too high and we wouldn't want to have to cancel. Instead of offering to help he stated "it will be easy for you to cancel your service since you have your own equipment". After that we requested to speak with someone else (while we waited he still helped someone else before getting another person to help us). Regardless of the bad experience, Daniel was able to help us and we left super happy and satisfied with the service ! 10/10 for Daniel !
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August 2024 by David Hoekstra
Cox specialist Gustavo Lopez did excellent job explaining di
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August 2024 by Trinity Alvarado
I’m sure this place is miserable to work at when your job is obsolete but if you’re going to, then you should at least do your job. Waited at least 10 minutes for salespeople to finish taking advantage of elderly when finally another rep came out from the back. I approached him and asked if I could return my modem with him and he told me yes. Then proceeded to ask if I had signed in yet which I responded no since there was no indication anywhere of needing to sign in nor was there a place to do so. He then told me I needed to go sign in and wait for one of the other reps. I told him I just needed to drop it off since I was on a time crunch and he told me to take the modem with me then. Absolutely abysmal customer service, this is exactly why I discontinued my service with them.
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August 2024 by Carrie Norris
Fast and through
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July 2024 by Rodney G.
The staff were friendly in greeting us into the store. We only had to wait 5 minutes to see an employee named Juan. He was professional and friendly and answered all of our questions. Keep up the good work.
