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October 2024 by Tom
Beware! Bed bugs in room 434. Stayed 2 nights. Entire torso covered in bites. The bites began to show on the second day of my stay and got worse over the next few days. Called the hotel and was told a manager would contact me. It’s been 4 days and that still hasn’t happened. Extremely disappointed. I deserve better for paying almost $400. I do not recommend this hotel and will not be staying here again.
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October 2024 by Elizar Lizarraga
honestly, i have no idea where to even begin with this place. lets start at the fact my boyfriend and I had done about 7 and a half hour drive non stop to get here. i booked through my bonvoy app with my associate discount, yet the price seemed more than it should've been. However i was TOTALLY okay with have to pay more (i had never been to California and just accepted things are more expensive) YET when we go to check in the lady at the front desk is kind enough to tell me "since you're an associate you shouldn't have to pay this much let me see if i can adjust your rate." i say thank you for the help and we appreciate it but were exhausted and would like to go up to our room. she says she understands and would try to fix it in the morning. so come morning and we go down to the front desk to find out about our rate. BUT there is a different person of course because its a different shift time. So when i explain to him what the lady said to me at check in last night, the guy at the front desk sees we are from Tucson and is so kind about figuring out how to try to help us. He then comes out from the the back office with who i assume is the front desk manager. May i say she had the absolute WORST attitude when she walked up to us, when i try to explain to her the same thing i just explained this guy, the same thing the lady at the front desk explained to me at check in. the front desk manger(i assume) she then looks up my name and becomes frustrated with me saying "well you booked under family and friends. then right after she says that before I CAN EVEN GET A WORD OUT she says "you booked under family and friends no one changed your rate so" then she just stares at me. i try to say "well i wasn't accusing anyone i was just explaining what was.." she cuts me off saying "well that's what you booked under and no one changed it is there anything else?" Honestly i was just so taken back by her attitude that i just said no and went back upstairs to our room and cried because I COULD NOT understand how someone could be so rude about a this type situation. Especially since i was so kind to her to have gotten that kind of response out of her made me see that i will never book here again. Also after looking at the reviews? I realize wow I am not the only one to have a bad or rude altercation with her. with that many BAD reviews ? i don't see how she's still working there she's clearly making the front desk a horrible experience for anyone who meets her. However I'm disappointed i was too exhausted to get the first front desk ladies name because she was a joy to talk to. I am also let down that the second front desk lady made me so uncomfortable i didnt ask the guy at the front desk his name either because he was truly so kind for trying his best to help the situation and try to joke around with us. but that last lady i met? she made me realize why i never travel.
Noteworthy details: truly wont stay at this location again
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September 2024 by Carla Alvarado
This place was Dirty! The floors were dirty, the coffee maker had mold coming out when we tried to make coffee, the front desk girl was rude, when they came and did room
Service they skipped multiple things. There’s no microwave. Like you guys need to hire people to do a deep thing on these rooms the bathroom smelled like pee. Very disgusted and disappointed with our stay.
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July 2024 by Nelly Boghossian
Horrible service. I made the reservations online and used my bonvoy visa. Due to another event, I was unable to check in so I called customer support a few days before I check in date and told me not a problem and added my husband's name to the reservation. They also emailed me an authorization form so my card/payment staus on file and gets charged for this trip. I completed the form as called the oceanside location as instructed only to be told they would not honor the request at their particular location. The lady was dismissive and unkind. I hung up. I called again Saturday midday the day of our check in to make sure my husband has no hiccups during the check in process and because i did not see the room upgrade/chsnge on the marriott bonvoy app. I spoke to a lady by the name of Levenia (sp). I explained my siruation to her but she was short, rude and dismissive saying my name was added as an additional guest and that she could see the upgraded room on her end and immediately added is THERE anything else I can help with... I couldn't even finish saying no, the call had already ended. We have stayed at multiple Marriott/Ritz locations but have never experienced such unprofessionalism and inconsistent answers from employees. I will modify my review based on what's coming our way during our stay and check in process.
Noteworthy details: Unfriendly/unprofessional staff (the ones who pick up the phone at the location).
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July 2024 by M Haddad
All things considered, Service was way below average and lax on customer service. Not what one would expect also from a cleanliness perspective. An unusual experience for a Marriott!
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June 2024 by Tim Watkins
In the last 12 years, I have stayed over 1000 nights in Marriotts around the world. Marriotts across 40 countries. I maintain Titanium or Ambassador (I had 135 nights last year).
My work is with Critical Infrastructure (power, water, wastewater, natural gas, etc) and I have a very dynamic schedule.
I am currently staying at the Courtyard Marriott in Oceanside CA. I needed to check out this morning for some work in San Diego this afternoon. I was asked if I bought travel insurance. I stated no. I am told I will be charged an Early Check Out Fee of one night stay. I told them then I am not checking out (even though I won't be driving back up here).
I can understand a fee if the hotel is 100% booked (it is not) or if I told then after 12pm.
I guess this was implemented last July. However, this is the first time I am betting charged. Have others had this issue? Was I just lucky all the early checkouts before? Seems like loyalty is not a thing anymore with Marriott.
So many awesome customer experiences with Marriott. But this one will be removed from my company's list (folks could be staying here 2 to 8 weeks at a time) and from mine as well. Lucky that is a very short list.
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June 2024 by Anna Anderson
Went to a birthday party. Didn't stay
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June 2024 by Jerry Fahrni
Honestly, a run of the mill Courtyard. Nothing special. Free parking, which seems to be rare these days. Staff are nice enough...a bit understaffed at the Bistro in the morning though.
The location may be the biggest downside. It's not really close to anything in particular.
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June 2024 by George Wright
Fine service in our area
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June 2024 by Tim Thompson
Very clean rooms and lobby. Friendly, competent staff.
Rooms: Spacious, clean and comfortable.
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June 2024 by Huber Schorsch
Room extremely noisy because of the huge road in front of the hotel. Beds were good. The food in the bar is disgusting. I definitely will not stay here a second time.
Walkability: Without car you are lost.
Food and drinks: The quality of the bar food belongs to the lowest imaginable category.
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May 2024 by Mike Hosley
Quiet and clean...
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May 2024 by Cammi Griffin
Nice hotel located in an area that they are developing. There are restaurants right by hotel and some a little past the hotel. If you stay in a room facing the front of the hotel, you will hear the traffic that starts at 5am. Room got cleaned daily. Overall it's an ok hotel.
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May 2024 by Richard McDonald
The Courtyard by Marriott was great, we stayed about 4 days. The service was great, the room was great and clean. The atmosphere was great, the Courtyard by Marriott had only one drawback and that it had only on restaurant that served sold breakfast and dinner on the premises. The good thing is that in this area you had several places to choose from to eat that was great with a short ride from the Hotel. Other than that I would highly recommend this Marriott.
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April 2024 by Globetrotters Ltd
Fresh, clean, quiet rooms. Friendly check-in. Nice bistro area and outdoor area at the pool with a fire pit and a hot tub.
Quiet location since it's off the beaten path a bit with the sister property, Residence Inn, adjacent. There currently is nothing but corporate businesses in this area. You only have 4-5 dining options, various cuisine/vibe, within walking distance around the corner on a mini retail strip.... And that's all there is in this area.
