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December 2023 by Victoria M.
I was the first one in the building, here at 8, first to sign in. 40 minutes later they tell me I haven't been checked in and that other people were ahead of me which is a complete lie.
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November 2023 by Elizabeth Mota
I took my husband for a D.O.T. physical we were 3rd in line when they opened at 8 AM . My husband called Concentra a week before going for the physical. The doctor that was supposed to do the physical told my husband that she couldn't do his physical. She told him that he had to go to his primary doctor. We paid $113 for her to tells us that. When we got home I called to Concentra to ask them why were we charged if they didn't do anything. They told us that by filling out the questionnaire and the doctors opinion that was his physical. She didn't anything at all. We were at Concentra from 8 AM to 12:30 PM . It was a real bad experience.
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November 2023 by Unhappy Customer
The front desk staff are very nice, however, every single visit, you will spend a minimum of 1.5 hours there. The PA (Sue Radoff) walks in, spends 2 minutes with you, encourages you to lie about how you are feeling, is condescending, doesn't listen to a word you say, argues with patients, let's her ego become involved in making decisions, thinks medicine is a one size fits all approach, and genuinely acts like she doesn't care. It feels like the type of environment where they only care about how many patients they see so they get paid the maximum amount per day.The physical therapy staff are ALL amazing and spend the dedicated time to truly help you heal and also educate you.I made the mistake of not listening to friends and family when they told me not to go to a workers comp facility because all they care about is treating every patient with the same protocol and then discharging you without regard to how you are actually doing overall. Lesson learned, but fair warning to others, take your business elsewhere!
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November 2023 by Ashley Smith
Everyone was really friendly but it took so long. I was a walk in but it took nearly 3 hours. Some of the procedures in the back were fast and other times I was waiting in the room for so long that I thought they forgot about me.
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November 2023 by Unhappy C.
The front desk staff are very nice, however, every single visit, you will spend a minimum of 1.5 hours there. The PA (Sue Radoff) walks in, spends 2 minutes with you, encourages you to lie about how you are feeling, is condescending, doesn't listen to a word you say, argues with patients, let's her ego become involved in making decisions, thinks medicine is a one size fits all approach, and genuinely acts like she doesn't care. It feels like the type of environment where they only care about how many patients they see so they get paid the maximum amount per day.The physical therapy staff are ALL amazing and spend the dedicated time to truly help you heal and also educate you.I made the mistake of not listening to friends and family when they told me not to go to a workers comp facility because all they care about is treating every patient with the same protocol and then discharging you without regard to how you are actually doing overall. Lesson learned, but fair warning to others, take your business elsewhere!
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November 2023 by Lucia Mendez
The staff is great. But what makes the experience a 3-star is the wait time. It would be helpful to have the option to complete the paperwork digitally prior to the appointment time/date. Having to do this in person seems to double, if not triple, the wait time.
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November 2023 by Anthony V.
Terrible service. They do not check you in until after you have completed your check in paperwork, rather than when you actually get there. In essence, your wait time doesn't start until THEY complete your paperwork. Wait times can be 10x longer than other, more efficient locations. This is by far the slowest Concentra available. Do not go to this location unless you want worse than DMV wait times. You have been warned.
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October 2023 by Christopher M.
Worst experience I have ever been apart of.Front office provides good service. The doctor I dealt with was horrendous. How she is still in practice blows my mind. Didn't even care about my current pain. Didn't even ask me why I came in to visit or check to see if I was currently in pain. She simply said, we won't take you or see you at all because it's an old injury. Waited 2 hours for her to rudely and unprofessionally tell me that.
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October 2023 by Barbara Filips
I had numerous horrible experience with the operators at Concentra, rude and inconsiderate. They need to be trained better when putting a person on hold or transferring them to another department they need to check on that person to see if they got the help they need it instead I was harassed and screamed at that they were busy, we are all busy in this world. I understand all the frustrations of having short staff, but taking it out on your customers is not acceptable.
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September 2023 by Willy Branlund
First, I waited a little over an hour. Then, the doctor that saw me looks like they need to retire. Second, she touched my, affected hand/wrist really hard-knowing full well it was the hand that was already hurt. She was in the room no more than 5 minutes then said, “you can go back to work, I’ll write you a note.” I asked the doctor if I could have a referral to a occupational therapist (to see if I might have something going on with my wrist, her reply, “what for?” I believe what Concentra is is a place that was set up so workman’s comp doesn’t have to pay out as much as they should!
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August 2023 by rafaelli silva
terrible. every time i went there i had to wait at least 2 hours to see a doctor. even when i had a scheduled appointment i had to wait 2 hours to see the doctor and she didn’t even apologized for the inconvenience, just told “it was a crazy morning” and spent 5 minutes in the room with me after that.
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August 2023 by Margaret Witherington
The first visit with Dr. Moore really put me at ease. Her big smile and calm presence and her ability to really cares about her patients and takes time with you. I noticed the The whole team seems to be very happy and satisfied within their work environment which makes the atmosphere very welcoming.I have had physical therapy before.The exercises I have been given are increasing my mobility in such a short amount of time! My therapist is Ryan Blake and he is doing an amazing job in getting me back to normal after my injury.He really listens to me and encourages me on my progress.I really appreciate the care I am receiving from Concentra.
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August 2023 by Maleia Gruber
I walked in for a pre-employment screening and drug test today. They were very busy with new patients but were up front with me about the wait time I could expect. Clean facility. I had Christian as my medical assistant and Dr Moore as my provider. They were both wonderful! Christian did my blood work and TB test, both of which were extremely smooth and painless which is hard to do for TB test and I can be a hard stick for draws. I appreciated both Christian and Dr. Moore’s bedside manner. I would return to this location if needed and recommend it! Thanks Team!
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August 2023 by Michael Fox (Real Michael J Fox)
Their phone system goes round in circles and no one answers. I matter what prompt you select. Always says, hold on while we direct your call to the prompt selected. System then goes silent disconnect or you wait and eventually get disconnect dial tone. Got an employee drug test hire while traveling to expedite. A week later and no results or status update. Could have waited to return to me state and done it locally with quicker success.
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August 2023 by Rachel Rybicki
Christian was amazing. Quick, professional and friendly. Everyone was very nice and informative. Was told the wait time could be a lot longer but they were able to see me pretty quickly considering I was a walk in
