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January 2024 by Kevin Gambucci
I don't understand after going on at least 3 years now that the ATM machines that this Chase Bank do not work correctly. I'm running a business and I can't always make it to the bank before it closes and then I'm stuck in the dark trying to make deposits at night which I don't like doing and then it takes 25 minutes to get 10 checks deposited. Took three attempts in the first machine three attempts in the the second and two attempts in the last one to finally get the 10 checks accepted. Nothing wrong with them except for the machines don't know how to read them correctly. This is a known issue with this bank and they refuse to do anything about it. Most of the other banks in the Oceanside area have the same issue. This bank is turning into a complete joke
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December 2023 by Addy W.
Are all Chase locations short staffed? Or are they just not hiring people?! Having one teller for 5 plus customers, makes me think something is wrong. This is becoming an ongoing thing everytime I enter their locations. I get promoting online and everything...but there is still some stuff that requires entering the bank at times. This is too big a corporation to be consistently short staffed like this.
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October 2023 by Preonna Perkins
Such a terrible experience. I came to get a simple bank statement, while they told me to sit and wait for a staff to help. I waited over 15 mins and no one still approached me no nothing. Meanwhile one staff asked someone if they had been helped completely overlooking that I was even present. I just felt hopeless and immediately walked out. Now I sit in my car upset that I still made no progression driving all the way here. No thank you chase staff
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September 2023 by Christina S.
I opened an account today with Cynthia Posey and wanted to highlight how fantastic she was. She was very friendly, helpful and patient and incredibly personable. I've never written a review about a bank before but she deserves to be highlighted as an outstanding employee of Chase Bank. She is a tremendous asset to the company and I would recommend anyone to see her personally if they want to open an account with Chase. During our interaction a customer interrupted us very rudely and she handled it like an absolute pro. She demonstrated a lot of professionalism without making me feel like my time wasn't valuable. I had my baby with me and he was getting restless towards the end but she was so friendly and kind and even held him for me while I was filling out the paperwork. She truly went above and beyond and I gave her a hug at the end. I've never done that! Thank you Cynthia for everything! You rock :)
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October 2022 by Kohl Schlunegger
The manager and clerks were very nice and helped me resolve my issue. Even stayed after closing to help me. Good bank.
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July 2022 by Ashleigh H.
I would give zero stars to this branch if I could. I am disgusted by their negligence and blatant disregard for banking policies and procedures. My roots come from banking. I was a teller for many years at both a bank and a credit union so I know their rules extremely well. My husband went into this branch to deposit a CHASE WRITTEN CHECK into our CHASE ACCOUNT. Mind you, being it was written on a CHASE CHECK, we could have cashed it, but my husband wasn't aware of that rule. Anyways. It's now day 5 that almost $2200 is unaccounted for. I'm on day 5 of multiple calls to chase, multiple trips into the branch, countless texts between his employer (who wrote the check), and I'm over it. The money has LEFT the employer's CHASE BUSINESS BANK ACCOUNT, mind you. Negligence. Blatant negligence. How can someone be so unaware of the fact if you go into the bank the check is written on, you can get hard cash for it without any questions asked?!This is my husband's employer, verified when we reopened this checking account. It's on the application. Disgusting. This is a great training moment for the individuals at Chase bank off Oceanside Blvd and I'll make sure to be the one to teach it when I go in to close the account. Shame on you, Chase bank. What a sad excuse for a big bank.
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June 2022 by Liz Willis
I take my clients here. I'm a caregiver. They never have someone at the wheelchair accessible. They make them go to the regular window. It makes it, so hard for them . Why ?? have that special window if your not got to use it.
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May 2022 by Deborah Neisch
I recently discovered that my father is no longer mentally competent. I called the bank to find out what I had to do to access his acct & she kept giving me options that require him to do something. The Power of Attorney she suggested would not be valid or notarizable, since he doesn't even know what year this is. The last time he actually gave a guess at a year, he said 1974! Finally she said to bring his medical records, I presume she means something with a diagnosis of Altzheimers or dementia on it, to the bank. Very unhelpful. I have no idea which branch he uses & he probably doesn't remember. On this journey, up to now, everyone has been very helpful. She was not, it took prying to get any information that would actually assist me.
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March 2022 by Mr. Doug Pierson
So I had the opportunity of hanging out with Susie and Miss Cynthia. Not only were they very nice and courteous right from the start. They both took time out of their busy day to help me figure out my online account. We have had a real hard time with phone numbers and addresses and all that online stuff. And these two seriously made my day. Months of difficulty got closed out in less than 10 minutes. I love these too. I love this branch. Thank you again.
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November 2021 by Patty M.
OUTSTANDING!! Bravo & ultimate kudos to Fawn, Branch Manager. My 99-year-old husband and I had the awesome adventure of meeting her today. She went above and beyond my expectations in meeting our unusual circumstances. Truly. If you are looking for a bank for any reason whatsoever, do yourself a favor and bank with Chase located at 4147 Oceanside Blvd. in Oceanside CA. You won't be disappointed. Thank you Fawn for renewing our faith in banking.
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November 2021 by Cali DIYdiva
Came in today.... cash a check carina was my helper. she tells me its 10.00 to cash check (payroll drawn on chase) I asked why it wasn't the typical 8.00. She informs me that its been 10 for ages and that its a courtesy to cash a check for a non member. ummmm i have an instrument drawn on YOUR bank with 2 forms of ID its not a courtesy... its your job. Then tells me all banks charge a fee. When i responded that in the 25 years at Navy Federal there has never been a charge she snippily tells me thats a credit union....When i leave no good bye no nothing. Hey chase wake up... Banking is big business and its competitive!! I would NEVER bank there based on my experience. I think the 2.8 stars they have os more than generous
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November 2021 by Clark Richardson
Complete garbage experience every time I have to use this bank and specifically this branch. After spending an hour verifying information of how they can take care of a situation I come back hours later in the day only to have them tell me something completely different now costing me thousands of dollars.
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November 2021 by Zachery Sills
Currently stationed out of the country and had fraud attempt on my card and canceled it to order another one. Then they won’t send me one because they want to verify my canceled card that no longer shows there. Tells me to come into a local branch after I just explained I’m out of the country and then puts my account on a 24 hour hold because she couldn’t verify my disabled card. Useless customer service and a waste of my time.
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October 2021 by Blaire Dressel
I've been banking with Chase for almost a decade now, and have been relatively happy. Most branches are clean, the staff is generally friendly, and I always get the help I need. I recently moved to the Oceanside area, and have been into this Chase branch multiple times in the past month for help updating my accounts and such, and the service has been about on par with other Chase branches with the exception of one person.Through unfortunate luck (and automated appointment scheduling via chase.com), I had to interact with Raul Chavez 2x now to try and complete a signature guarantee for another bank. For my first appointment 2 weeks ago, Raul kept me waiting for 15 minutes after the start of my appointment time because he was on the phone with another customer (not ideal, but understandable). While I was waiting on the other side of the lobby from his desk, I could hear him audibly yelling at customer on the phone and being low key kind of rude. I didn't think anything of it, because I've worked in retail and know how it can be, so I just patiently waited for my appointment. When it was finally my turn, Raul seemed to be relatively unfamiliar with the signature guarantee process and kept mentioning that he needed to get verification on processes "in the back", so not sure if this is his area of expertise or if he was just off from the previous customer. After ~20 minutes of back and forth, turns out I didn't have all the needed documents with me (and mobile versions or account information did not count), so I needed to return with printed physical copies for him to review. Unfortunate, but fine, understandable that every company has their processes, I'll return another day and now I had a detailed list of all the documents needed. I did leave the appointment pretty frustrated, however, because throughout the process Raul spoke to me in the same rude, condescending, and patronizing tone that he had used with his previous customer on the phone, which was extremely unprofessional and a little shocking.Today, I returned for another appointment to complete the same signature guarantee process, with the exact documents I was told to return with, and again unfortunately was automatically scheduled with Raul (if I had the option, I would have selected anyone else based off the last experience alone). When I showed up for my appointment today, Raul was not even in the building. The teller was a very sweet woman that went around looking for him and trying to get ahold of him for about 10 minutes before he walked in the front door, 5 minutes late to our appointment (things happen, maybe he was just starting his shift, who knows). He clearly remembered me from our last exchange, because he said "good to see you again" and asked for my documents for the signature guarantee right away. He checked all my documents to make sure I had everything (I did), and then went in the back with my documents "to get verification for the signature" and then disappeared for 25 minutes (without any check ins or updates). Upon return, he told me that he could not complete the signature guarantee because Chase had a different process than the bank I was getting the signature for. I can understand that different banks have different processes, and chase's processes may have recently updated, but WHY didn't he tell me this the first time I was there and confirming everything I would need and WHY did it take 25 minutes for him to figure out that this couldn't be completed today??? And again, throughout this entire process, Raul was extremely rude and condescending, which at this point I have to assume is just his default basic functioning mode.I wasted almost an hour today waiting for Raul, during a work day, and all of this could have been avoided if Raul was even the slightest bit competent in customer service or at his job as a banker. I left today so frustrated that my husband and I are now looking into closing ALL of our chase accounts and transferring to another bank.
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July 2021 by Karie Shumaker
This was the worst experience I've ever had with Chase. I dealt with a Raul Chavez about my account and my sons , he could care less had zero customer service skills, didnt want to help me at all , he was rude and honestly made me want to cancel both my accounts there. Never return there again and will tell others with account my experience .will continue with complaint to branch and corporate, they need to address such employees .
