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August 2023 by Rowena C.
They are late opening at pick up and drop off. They're supposed to open at 8 and at pick up the employee didn't get here until 8:15. At drop off they didn't open until 8:25. They also gave me a dirty car to rent. It was not cleaned prior to my pickup. They need to step it up and be a more reliable and responsible business. Clean up your act Budget!
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June 2023 by Alex D
Where to begin… intermediate car they gave me had a stuck trunk. Only other acceptable choice was a compact. And we had to call them to adjust the price. When returning the car, office opens at 8am but no one was there. Post it note said they would be back at 8:50am. Ugh. Then they charged us for supplemental insurance even thought we declined. Turns out they told me to initial 4 locations and one was for the insurance we declined. Read the fine print. That was sneaky.
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April 2023 by Gloomii
Not the best service. We went to pick up a rental that we reserved through Priceline. The gentleman informed us that the name under the reservation was under “Do Not Rent” due to owing money when we have never rented a rental before. Let alone in California so far from home. My boyfriend asked what could we do and he was very short with us giving us a paper saying we have to call this number (customer service). So, we called the number and the operator at the other end of the line said that the worker should’ve been able to give us more information regarding the amount owed and other things. It seemed the gentleman didn’t really want to deal with it.
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March 2023 by Beau J.
I am very frustrated. Yesterday my wife reserved and paid for a vehicle online. She went to the rental facility to pick it up and the customer service representative was being very rude. He told her that he would have to run a credit check since she was using her debit card. She told him she already paid and that we put a freeze on our credit because of fraud we had. And she said she would have to call to unfreeze it he ran it anyway and said that she could not rent the vehicle and he would not give her a refund. My wife booked the rental through veterans advantage and you guys already ran a credit check and verified her card. This left her stranded in Carlsbad California with no vehicle. She went to budget location 1771 Oceanside Blvd. She paid $343.43for nothing. I am a disabled iraq war veteran and we were counting on that car to take me to a doctor's appointment since ours is in the shop. Thanks for taking our money
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March 2023 by Albert F.
I have been renting from Budget Truck at their Oceanside Blvd. and Vista locations for years. Never have had a problem. Good selection, good service and friendly people. Yesterday, I hadn't rented in a while and the attendant asked, "have you rented with us before?" and I said sure all the time and when he asked my name, he said, "I recognize the name, we have your drill." I had left my Makita in the truck...two years ago and the owner Dennis tried to contact me, unsuccessfully, but still hung onto it. I got my drill back today. Very impressive, good service and friendly people.Albert F.
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March 2023 by Siobhán du Plessis
Best car rental experience by far. I've rented from this location a couple times now. Javier is great, he's a straightforward honest guy who actually wants to help you out, he helped me out big time after my own car broke down. It's definitely cheapest, fastest rental around. The cars are super clean too. I definitely will recommend to anyone and everyone.
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March 2023 by Ben Wild
Reserved a car and had no issues with pickup or drop off. Javier was efficient and helpful. I've rented from a couple of competitors in Oceanside and have had issues with long waits and reserved car not being ready on time. I'll rent from Budget next time I need to rent a car. Five stars. Thanks.
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October 2022 by Ginger
I absolutely give 5-STARS to Javiar, Hudson, and Luke - the three Budget-Oceanside CA location employees who helped me last week when I ran into difficulty with a car I rented from Budget’s San Diego Airport location. This trio of guys listened, responded appropriately, and helped me truly enjoy my vacation, in spite of a rough start.The only reason I did not give my review a 5-Star ranking was that I spent over 4 hours of my CA vacation on the phone trying to resolve a Budget billing issue. The Corporate Customer Service Department was VERY hard to reach, dismissive, and basically worthless.
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October 2022 by Kevin T.
Good team, efficient and friendly.
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May 2022 by Hannah Thornton
This place is dysfunctional and the manager is awful. They had a huge issue with our credit card because it was over the phone and lied to us about our insurance not covering the vehicle in order for us to use theirs. (I verified this with my insurance USAA who most def covers). The man who was supposed to open the store was 20 minutes late. Just problem after problem. No good and sketchy trucks.
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May 2022 by Edward W.
I used budget truck rental in murrieta 38372 Innovation Ct in Murrieta and had the best customer service and they worked with me for my situation and was very pleased about 2 months ago and I was so pleased I went back to them today and again had the best customer service and they were there to help me again I highly recommend if you're moving go to this place they know how to treat you and work with your needs, Thank you Dudley,Maurice and Craig for the best customer service if I ever need to move again you definitely got my business Sincerely, Dino Walker
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April 2022 by Don Reynolds
This company will lie to you. This company will steal money from you. This company will falsify documents. While visiting Carlsbad Ca, my wife took a rental back that kept dying on us. they took the car and refused to give her a replacement. Stranded her and our 2 Autistic sons over 5 miles from our hotel. And worse yet, left us no way to get home(over 300 miles away) and even though we had 2 days left on our rental, she was given an invoice of over $1200 owed with no explanation as to what it was for. they have since hit our debit card for 359$ then 60$ then 398$ This is a company of thieves. I wish I had read the reviews before choosing them. Nightmare story after Nightmare story. if you work for this criminal organization then shame on you! do not rent from Budget...you WILL regret it
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December 2021 by Chris McLaren
Able to pick up the car easily. Destiny helped us when we had some problems due to corona situation. Thanks a lot.
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October 2021 by Michael B.
Mindless idiots that don't give a hoot about customer service. Waited an hour because they we out for "20 minutes " as posted on the door. Need to learn to speak English as well.
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August 2021 by Lisa Brooks
Great staff I love this Budget
