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March 2024 by Jenny Caicedo
I had a bad experience with the customer services people, they need people who take care of customers needs and not fun the patients, it's a shame because the professional they have are excellent.
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February 2024 by OliviaHamrick
If I could give 0 Stars I would, ghetto dentist office, no communication upon staff, I had made an appt, then the week of…I get told I need to provide a cavity clearance, then I spent the following 3 days before my appt calling back and forth multiple times a day with Bright Now Dental and no one knew what I was talking about yet their office requested the information from me. I later found out from a manager that was stepping in that they just lost their manager but that doesn’t make up for the complete lack in communication. Super unprofessional, will not be doing business here.
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February 2024 by Shannon Dailey
WOW, There are so many good things to say. The front desk ladies are amazing Cami,Tay and Veronica are just to name a few. They make you feel safe and welcome. They are very nice and do whatever they can to make your visit a good one. The financing department will go all out to make what you need possible if they can. Before my visit I mentioned I was hungry and Tay had some chips and she shared a few with me. Again she was a sweetheart by sharing her snack.Then I was taken to the back by very professional dental assistants that met me with a smile and made me feel safe as well. Dr Navid Bamdad is the BEST. He is hilarious and honest. You know he cares. The whole visit was a very good experience. Who can say that about going to the dentist. LOL! If you have to go to a dentist I would recommend Bright Now Dental and Dr Bombad. You will not be sorry. I wasn't.
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February 2024 by Michelle Maier
Very attentive to my fear of dentist. Very gentle in my first visit. We will see next visit when I have a root canal and crown.
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January 2024 by Arleen Silva
I'm extremely happy with my experience at Bright Now Dental in Oceanside. Their hygienist, Leticia is knowledgeable and friendly. Their orthodontist, Dr. Clifford Saper, has been great to work with. He's helping me correct problems that were not fixed at the last dental office I was a client of. I'm very impressed with their professionalism and expertise, something that other dental offices have not been great with in my experience (I've had some bad experiences and have wasted tons of money on bad advice). I also really appreciate that they have friendly office staff, they communicate well, and they see me promptly at every visit.
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December 2023 by Jaxon Travis
Went in and was grateful that they took medi-cal dental plan AND that they could do same day wisdom teeth extraction. However, they ultimately refused to perform the extraction since I wanted to decline the bone grafts that are NOT medically necessary in the vast majority of wisdom teeth extraction; and they refused to let me speak to the surgeon to understand why it was “necessary” in my particular case.They told me it was my choice but when I declined they essentially kicked me out and said I should get another opinion; but that they would not work on me unless I accepted the uninsured cost of bone grafts.It’s not “my choice” as you stated since if I wanted to come back I would have to accept the 400$ per tooth additional cost or you won’t work with me. I understand you have medically trained professionals giving their opinion but for an optional and costly add-on to be mandatory or I get kicked out is not acceptable.This was a terrible experience of arriving at 9am for a consultation, being told we could do it same day, and then being kicked out when I asked to talk to the surgeon directly to understand why they were recommending this procedure that is very uncommon for simple wisdom tooth extraction. So now I have to find another covered provider and schedule multiple appointments to get a second opinion because it’s not actually my choice with Bright Now Dental. I signed a form saying I could opt out of the bone graft but then when I opted out or asked for 2 of the 4 to be grafted they refused to work with me.The receptionists and nurses were all very polite but ultimately I left in tears and cried in my car for 10 minutes before leaving because I couldn’t afford optional services that they then asserted were mandatory.
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December 2023 by Park Dassenger
Excellent people that are speedy and knowledgeable. The nurses are beautiful and considerate and the rates are reasonable, especially considering that we're in the most expensive State on the planet.
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November 2023 by Indianmommy Lanette
Awesome experience! I had a temporary crown put in at the Temecula location off off of Winchester and it fell out the next day. I was upset because I was no longer in the area to have them put it back in. I called the responsible location and they said since I was in Oceanside now to call them and see if they’d fix it for me on a walk- in bases. So, I called them and without hesitation they said sure no problem! I went in at 2pm and they took me back right away and fixed the temporary crown and had me back on the road in less than 30 minutes. The entire staff was very friendly and competent in their rolls from what I observed in such a short time that I was there. I may consider making this my permanent location even if I have to travel. ?
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October 2023 by R T
When I made an appointment, they were so nice. The day of the appointment, they called to tell me they could not honor the appointment time. When I said I wasn’t able to leave work to accommodate their schedule, they became rude over the phone.If you want to deal with a business that doesn’t understand customer value, then go to this place. There are thousands of other dental places you can go to.
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July 2023 by Cristina Mora
I recently had the unfortunate experience of visiting Bright Now Dental Office, and I must say that the customer service I received was absolutely abysmal. From start to finish, the staff's attitude and lack of professionalism left me feeling frustrated and disappointed.Firstly, the receptionists seemed completely disinterested in assisting me. They barely acknowledged my presence and were engrossed in their personal conversations. When I finally managed to get their attention, they were rude and impatient, providing minimal information and failing to address my concerns adequately.Upon entering the dental office, I expected to be greeted with a friendly and welcoming atmosphere. However, the overall ambiance was anything but that.Furthermore, the dental staff displayed a shocking lack of empathy and communication skills. The dentist I saw seemed more interested in rushing through the appointment than in addressing my concerns. They barely explained the procedures and did not take the time to answer my questions or put me at ease. It felt as if they were merely going through the motions, without any genuine care for my well-being.To add insult to injury, the billing process was a complete nightmare.The staff at the front desk showed a complete lack of knowledge and competence when it came to handling billing and pricing. They made numerous mistakes, resulting in unnecessary delays and confusion. It was evident that they lacked proper training and attention to detail.Overall, my experience with Bright Now Dental was incredibly disappointing. The lack of professionalism, unfriendly staff, unclean environment, and inadequate communication left me feeling dissatisfied and undervalued as a customer. I would strongly advise anyone seeking dental care to look elsewhere for a more respectful and customer-oriented dental office.I hope this review serves as a wake-up call for Bright Now Dental Office to reevaluate their customer service practices and strive for significant improvements.
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June 2023 by Tony Soltez
Poor customer relations from front office. Bossy. Tell you what you need to do instead of asking you what works for you. Will tell friends to avoid this clinic.
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June 2023 by Regina Caire
The staff at Bright Now was exceptional with amazing customer service, from the front desk reception to the back staff along with the dentist/orthodontist. As a new patient everyone took part in making me feel so relaxed and comfortable. Lily was so kind as she explained a few procedures I was to have at that visit. I was really impressed with that whole staff!I forgot what great customer service looked like until my current new patient visit with Bright Now in Oceanside,Ca
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May 2023 by Yadira Topping
Dentist appointments make me very anxious however everyone at the office is so kind and helpful it made it a pleasant experience. The hygienist was very helpful and did her best to make sure I was comfortable.
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April 2023 by Christine Aiko
I’m a patient here and have been extremely satisfied. Alicia , the manager, the staff (both front office & dental side), the dentist all are professional, empathetic and I never had a negative issue. Tomorrow I’m getting my 4-in-one implant surgery and extremely nervous and excited. I’ll be able to have my old “real “ self back with big smiles without being embarrassed. Yesterday I had infection and anxiety anc walked in the dental office to see if they can provide antibiotics for tomorrow’s surgery. The dentist immediately examined me and prescribed needed meds as well as the dentist & staff comforted me . Tomorrow’s surgery isn’t cheap but this really means alot to me . That is why I have trust in Bright Now Dental!!!
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March 2023 by Andi
Best dental experience! From the front desk working with my insurance to the dentist and assistant making sure I was comfortable...awesome!
