-
February 2024 by Ash Kirsten
Horrible return policy. Do not shop here. Better prices online or at local phone store.
-
February 2024 by Alejandro Cabrera
Thanks best buy always really good prizes
-
January 2024 by Geri Peterson
Ethan was so helpful
-
January 2024 by Jose Sanchez
Good service
-
January 2024 by Zoe Sunday
Super friendly staff...and so helpful!
-
January 2024 by mari oliva
The employees in the camera department do not know how to give answers
-
January 2024 by Michelle L.
Best experience! Steez the manager was superb at helping me with my issues (unlike the person on the telephone line who messed me up in the first place)! She resolved everything and was very polite and courteous the whole time! I am very lucky to have met her when I walked into the store! This will be my Best Buy store to go to from now on! Highly recommend!
-
December 2023 by Sarah D.
In September of 2022 my teenage son went on a website claiming to be Best Buy Geek Sqad to get his Ear Buds fixed. The website ended up being fake and a scam and had him go buy gift cards to pay for the repair. He called me and was confused and told me what happened. I immediately called Best Buys gift card line and explained what happened. I was told they were able to flag the cards and the purchases that were made by the scammers. I was told to call back with the case number 2959920 if I didn't hear back from someone from Best Buy. I did eventually hear back and was told the purchases were intercepted and my son would receive a gift card in the mail for the amount ($500). I waited for a month and never received any cards in the mail so I called back and was told the gift cards were sent to an email address. The email address did not belong to me or my son. I believe the gift cards were sent to the person working at Best Buy. I believe my son was also scammed by the employee at Best Buy. I was told again they would look into it and get back to me from corporate. I called about 20 times and not able to get my son's money. The cards were canceled after the scammers made purchases, so there was a 0 balance, but the purchases were intercepted by Best Buy and never sent to the scammers. Best Buy kept the amount from the gift cards and the items. So they are now the ones scamming my son out of his money? No one will even call back and deal with this and I can't get a hold of any one in a actual store to help. I've asked to have a regional manager call me and no response for over a year. I've just been strung along. I filed a complaint with the BBB and finally a rep Carlos from the corporate office called He was no help he told me I needed to contact the original store. Which I did and they let me know the money was never refunded by Best Buy, the cards had a 0 balance. So this million dollar corporation is scamming my son out of 500 dollars. Merry Christmas Best Buy you suck.
-
December 2023 by Rob Andrews
Went looking for a desktop PC. They had NONE of the computers advertised online. They pushed for them to order; and I pick up later. The computers they did have were last gen of said computers, and at less of a discount. Felt bait-and-switched.
-
December 2023 by Kamil K
Great place to buy electronics
-
December 2023 by Zihao Song
Poor customer service here. I asked for a price match on xbox series x from Walmart but the store manager went through the price and insisted that this price is only buyable through affirm installments (which was obviously a lie to avoid the price match. She should have done a better job of adhering to best buy’s own price match policy. Avoid this place if you ever try to get a price match. 0/10.
-
December 2023 by P R.
I had no problem with items I purchased but the poor rating is a result of how Best Buy handles disputes about delivered goods. My items were delivered to the wrong address by the carrier and rather than help me resolve or look into it, they left us to figure out what happened and get our items back. Just was a word of advice if you order on line for delivery--if your package is stolen or lost by the carrier it will be up to you to figure out how to fix it.
-
December 2023 by Laura Madamba
Employees were welcoming and helpful from the greeter right when I walked in to the employee who took my payment. All were patient with my questions and took the time to go through the details of the extended warranty I got my for purchased tech item
-
November 2023 by Abby B.
The worst costumer experience I've ever had in my 51 years in life. It was insane. To make a king story short, I had to waste hours and hours going back and forth to 2 Best Buys because they lied to me and said I had to go speak to the other manager, they lied multiple times saying it would take 2-3 days as I went in for something minor, and each time I had to wait for 5-6 days and my lab top had worse and worse issues. I called multiple times. I have never been a complainer but this is outrages! I wish I can give them a 0 . I would take it maybe to another place or small business ...
-
November 2023 by William “Sweasil McGeasil” Sweasy
Horrible experience here buying a washer and dryer. They took over a month to deliver an in stock product and then left it in the garage instead of installing it. Now they are saying it is going to take another week to bring them upstairs and install. Geek Squad lied to us about several parts of the process and delivery times. Save the headache and shop elsewhere for anything that needs to be delivered. They don’t have it together in that department.