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December 2023 by Ashley R.
I travel a lot for work, which means I get to go to a lot of Avis locations across the country. This site is the most pleasant and professional by far. Javier is great and made the whole process easy. Had a free upgrade ready to go for me and there were zero issues the whole time. They made it super easy when I needed to extend the rental by a day, too. Overall, I can't recommend Javier and this location enough. If I'm ever back in the area for work or vacation, I will definitely use this location for a rental if I need one. Thank you again Javier!!
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November 2023 by Travis Tapley
I got 5 star service this time but I marked 4 because of last time of not having a single car even tho I had a reservation. that really put me I'm a bad spot. cost me 65 bucks just to get to work
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July 2023 by Jaime Kahoohanohano
My husband and I were treated very poorly at this location. Both the associate working and the owner of the franchise had awful customer service. I had previously verified that I could use a debit card to rent the car and was given approval for that. When we arrived to rent the vehicle we were treated like second class citizens for not having a credit card. They would not rent us the car. BTW we choose not to have a credit card are debt free and paid cash for our vacation.
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July 2023 by Ricardo Estrada
Just showed up for a 2:00 pm car pick-up and this Avis location was locked, with a blue post-it note that said "be back at 3." I'm surprised that any reputable business shuts down for an hour during normal working hours, specifically a business that sets appointment times. What a waste of your customer's time. Be sure to call ahead.
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July 2023 by Gabrielle D.
Absolutely horrible service. Javier was a completely rude to my 70 year old mother to the point of yelling at her. She complained about having a smoking vehicles when she reserved a non smoking. We returned it the following day as it was a nauseating to even be in. When we returned jt a day early and stated why. JAVIER replied, shouting, "NEXT TIME DONT LET A DAMN 19 YEAR OLD (LUCAS, Person who rented the car to us) "BULLSHIT" YOU . WE ALWAYS HAVE PLENTY OF CARS" the audacity and nerve. Instead of refunding us the full $65 for the day he only refunded half as and I quote "isnt his problem" . Complete jacka** will never rent from this company again. If this is the type of service this company give to their veterans and senior citizens, I want nothing to do with it.
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June 2023 by Feri J.
This was a very challenging day considering we had made a reservation for a full size car from Avis//Budget rent a car in Oceanside The gentleman name Lucas was in the office to help us with our rental We already have been charged for our one day rental So After arriving at Avis Saturday June 17th around 8:50 in the morning Mr Lucas told us that he doesn't have a full size car and he told us about small sport car with two seats The back of the car was too small for any extra person Of course after checking the car we told him the car is to small for us and we have made a reservation for a full size car He informed us that this is the only car they have At the meantime another costumer returned his small 4 door Honda So the car needed cleaning however we agreed to rent the unclean Honda We asked for some discount due to all the hassle we have been through Mr Lucas was offering us quarter tang of free gas The car was already quarter tang empty So in reality there was no discount We decided just to cancel our order and asked for our refund He told us that we have to call the cooperate office to request a refund I don't know how to express our disappointment Not only we didn't have a car Now we could not even get our refund and we had to take other steps of calling different office for a simple refund on our credit card What a challenging day Super unhappy with the whole situation
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June 2023 by Jasmine Something
TEMPORARILY LOCKED?? Called and confirmed this morning and came to pick up my car and I find this note with the door locked. People have schedules to not miss! This is beyond inconvenient and unprofessional. Day is pushed back and delayed thanks Avis! Luckily I’m a boss and can adjust to life’s changing circumstances but not cool.
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May 2023 by Matthew T
This is it , from now on we will. Only rent from Avis . This company was so professional, accommodating, kind mannered front desk employees like Lucas in Oceanside where the pleasant experience starts .from both ends, with drop off and received everything was smooth fast and kind .Thank you Lucas , thank you AvisYou are our rental car company from now on
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May 2023 by Valerie S.
TEMPORARILY LOCKED?? Called and confirmed this morning and came to pick up my car and I find this note with the door locked. People have schedules to not miss! This is beyond inconvenient and unprofessional. Day is pushed back and delayed thanks Avis! Luckily I'm a boss and can adjust to life's changing circumstances but not cool.
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May 2023 by Ismet Matthew Takim
This is it , from now on we will. Only rent from Avis . This company was so professional, accommodating, kind mannered front desk employees like Lucas in Oceanside where the pleasant experience starts .from both ends, with drop off and received everything was smooth fast and kind .Thank you Lucas , thank you AvisYou are our rental car company from now on
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April 2023 by Andres Hernandez
Horrible customer service. Dirty car. Lied to me saying corporate will refund you any days you have left if you return it early. Called corporate they said that was false information.
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March 2023 by Jackson Chan
It seems this is a reoccurring scene from various reviews: This is not a very well managed location. Case in point: My rental agreements calls for an 8am return. No one was in the office until 8:30. No after hour drop off. There was a sign says I can't leave the key in the car. When I called the local office number and it went straight to Avis customer service. The avis rep was sympathetic about my situation, but said she couldn't get a hold of the local office. I won't be renting from this location again.To the manager who will post follow up question: My rental agreement number is 386521785. Date of return 3/7/23.
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March 2023 by Linda Woodstrom
Javier gave me a one time 2 mile complimentary ride back to my condo. This guy is the best!
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March 2023 by H F.
We decided to rent a SUV with AWD for our trip to Flagstaff AZ instead of driving our FWD sedan. I booked with Avis because their rates were the best for a SUV. After booking the reservation I called the Oceanside location to request the AWD. I spoke to Javier and he said he would do his best to fulfill my request for the AWD. When we picked up the car in Oceanside we were fortunate that they had a Buick Enclave with AWD. It was a luxury car, loaded with a lot of horns and whistles. Nice quiet ride with no road noise. We were so thrilled that Javier had a AWD for us because we really needed it in Flagstaff and Kingman where there was a lot of snow due to the horrific snow storms that went through the area the day before we arrived. Thank you Javier for the great customer service and for fulfilling our request for the AWD vehicle. We will definitely be back for our next road trip.
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January 2023 by Ginny Rollett
Javier and Luke gave us the best customer service. Quick, friendly, and efficient. So much better than airport rentals. Thanks, guys!!!
