-
January 2024 by Andrea Schools
Dr. Lane has cared for all of my pets for maybe a decade. My pets have only gotten the best care at Occidental Vet. Dr. Lane & staff are top notch & I highly recommend Dr.Lane. My dogs actually love going to the vet!
-
January 2024 by Michael D
We are on a budget and trying to get our dog cared for. They were condescending when I had to choose to not go the full nine yards and only go with the $400+ option rather than the $1200 option for fleas meds and vaccinations. One of the vaccinations required a follow up shot that I assumed was included in the original charge since it was required, but it was not. It was another $126 that was never mentioned. Make sure you are well off before going here.
-
October 2023 by Keith Singery
This vet helped us out in an emergency with our two dogs and got us in on short notice and provided excellent care. Also 24hr turnaround on fecal tests is very convenient. Would recommend.
-
August 2023 by Pamela Wallace
Dr. Lane is a GREAT Vet! She listens, takes time with you and your pet and thoroughly diagnoses and explains health issues and treatment options. Stella (my Staffie) and I love Dr. Lane!!!
-
August 2022 by Jodi Arata
Dr. Graff provided excellent, compassionate, services to my mom and her feline companion of 18 years. With his help, a very vet aggressive cat was able to pass on peacefully at home, with his favorite human, in his favorite patch of sunlight. Picking up the cremains and paw prints afterward was made simple and convenient. My mom is older and lives alone, and I’m so grateful that she was able to say goodbye to her boy in this way, so thank you.
-
August 2022 by Shane Heller
I have taken my dogs to Dr. Lane for a couple of years now (driving from Santa Rosa). She and her staff have always been caring, kind and efficient. Even during the past COVID period they have gone above and beyond for my pet's care. I am so appreciative and recommend Occidental Vet Hospital to all.
-
August 2022 by Lila Burke
They've been rude to me about my dog. Talked down to me, stating my dog who wouldn't harm a ladybug is aggressive because they didn't know how to handle him when he was alone and hurt (in their care - pet parents aren't allowed in with animals since COVID). Fast forward to my sis needing an emergency visit for her dog yesterday. She's been their customer/patient for a decade. They had no room, offered no help, nothing.So she's been on a different emergency vet waiting list since yesterday, but her dog passed in the night.If you want a vet who will speak to you respectfully and take care of your dog, this one just isn't that vet in our experience.
-
August 2022 by Tim T.
Wouldn't let me make appt for my service animal without charging my debit card three days before appt. I am on fixed income and needed to wait til my retirement check is deposited in my account. I have no outstanding charges with this clinic. I am perplexed at their appt. Policy. And they are very expensive compared to other clinics. They charged me 300 dollars for a visit for my dog getting stung by a yellowjacket. I was there 5 minutes and came away with 12 Benadryl. They insisted on tons of labwork. This was a few years back. They do not care about your animal just about $$$$$$
-
July 2022 by Tara D.
This has been my vet for the lifetime of my dogs. Their standard procedure has been to upsell tests etc with a side of guilt ie "you need to do all the things if you care about your animals." I called them this week with a sick dog in need of care. They wouldn't squeeze in an appointment to help my dog. They referred me to emergency vet, all of whom in the county were also too busy to see my dog that day. My dog died at home that night. I can understand an emergency vet not prioritizing my pet, but would have hoped my lifetime vet, who has made thousands of dollars off of me insisting on the importance of caring well for animals, would care. Apparently not. I feel they care about making money, not the best interest of our pets.
-
December 2021 by Mark B.
Dr. Graff came to euthanize my dear and beloved animal companion, a beautiful and handsome cat of almost 19 years. I had expressly asked for a quiet, peaceful and respectful time (at least 30 minutes or so, w/the vet present) to send him across the rainbow bridge, in the late afternoon or evening. Instead, he came in the early morning, rushed in, after i gave him a KN95 mask, (which he did not have), and after I respectfully showed him the place where I could bring my baby, next to his carrier, where i had put a soft blanket, and one of my wool shirts that has my smell, he forcefully said "I'm going to where he is" (on the floor of the kitchenette, where M. was still calmly and peacefully eating!) Graff had arrived far earlier than I had requested, and he proceeded to ambush M. assault-style, with two sharp needles loaded to sedate and kill my baby, one after the other. He had originally told me that he would give M. a pill to sedate him first. Also, I had in advance, told Graff that I had Bach flower remedy ready to give him, but of course, no time for that either! It was all done in less than 5 minutes, and all I could do was, try to pet my totally shocked companion, who understandably bared his teeth, he was clearly alarmed and died in distress, with a horrible expression, rigor mortis, on his face. He was gone in an extremely rushed time frame, before he and I could know what was happening. There was no excuse for this cruel and inhumane treatment. Graff rushed out the door, as if he had a plane to catch, and said "You could call me later, if you want", but who would want to talk with a person like that? i have filed a complaint with the CA Veterinary Board, and I hope that he is disciplined accordingly. It was the worst experience I've ever had with a so-called veterinarian, and I'm having to have counseling and therapy to recover from this horrendous experience.
-
December 2021 by Caroline M.
The veterinary assistant is the only reason I came back with my dog to this vet as well as my regular vet was not available for weeks. This vet is extremely expensive even with the minuscule Veterans discount they gave me. Their communication is unclear and they seem to have no concern to update me even after they found heart worm in my dog. They seemed to think it was okay to wait 3 weeks until his booster shot to do further testing for something I see as a serious condition. They forgot to get a urine sample from my dog for lime disease the second time I went when I had specifically asked for them to do it on the phone. Not pleased with this vet. The only other good thing was that the vet assistant is the nicest person you could meet. Main doctor and main assistant don't seem too passionate about their jobs.
-
October 2021 by Susan M.
Update of previous review: Dr. Lane performed the splenectomy on my beloved dog on Monday. When I arrived to pick her up Monday night (after hours to give her more time to recover from the anesthesia) Dr. Lane told me about the procedure and asked if I would like to see a picture of the removed spleen w/ tumor (I did). I was given thorough instructions for her care and numbers for several emergency hospitals as well as Dr. Lane's cell phone number in case my girl experienced distress during the night! The following day, Dr. Lane called to check on her progress (which was excellent) and asked that I bring her in for a physical exam on Friday. I brought her in and Dr. Lane checked her incision, which is healing beautifully, with no swelling, bruising or redness. I let Dr. Lane know that my pup is energetic and is showing no sign of discomfort. She gave me further instruction as to when she can resume limited walks and when she can return to normal activity. I could not be happier with this experience. Not only are these folks highly skilled, professional and compassionate, but their office charges are fully a third less than I was paying at her previous vet and the overall total for her surgery and care was significantly less than I would have paid at the other facility. If you are looking for a vet for your own beloved pet, this is the place!
-
June 2021 by Dina Vineberg
Sylvia has been such a great help in immediately helping us with paperwork that was needed from the Occidental Veterinary Hospital. Exactly what our experience has been with true professionals that care about pets and peoples needs. Thanks so much Sylvia!
-
June 2021 by Sherri Valette
I just wanted to express how grateful I am to Dr. Graff for going out of his way to help my 19 year old cat and myself through a very hard time. He was more than compassionate and very kind and understanding. He took his time to make sure we were both comfortable and at ease. If you love your pets, Dr. Graff understands that love of a person and their pet.I can't thank him enough.God Bless you Dr. Graff and I'll always have a special place in my heart for you.You're the best...Sherri V. and Socks.
-
June 2021 by Dina V.
Sylvia has been an amazing help in attaining paperwork from the hospital that was needed in a very quick timeframe. Thanks so much for taking the time to help us!
