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November 2023 by William Scott
Always top service at the Oakley location; not so much at Antioch's. I was cautioned against buffing my headlight lens with a green pad and spraying clear lacquer on it, as was suggested elsewhere. Aside from that, one day I'll be saying, "In BC(Before Covid), there use to be free popcorn fresh-popped at the entrance!" I miss that.
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August 2023 by laura Parrish
Lots to keep you busy shopping! Very helpful and friendly staff. I take my Mom there to fill her list.....plus a few extras you can't resist! Always well stocked.
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August 2023 by Anita C.
I love my Ace... I bring my business here all the time Vs Home Depot or Lowe's, but today, "KIM" working as a cashier belittled a brown customer in front of everyone in line and was extremely rude! Saying people will think he is stealing because he wanted a second can of a product and asked if she could charge him for another while he ran to get it before leaving. The customer said, "please charge me for the item, I'll pay and leave everything here, I'll grab the second can and show you before taking my things to leave", and she wasn't having it. I get there's store policies, and it's not what you say, it's how you say it... and she was raising her voice and her tone was extremely rude. Our turn came up and my husband and I were greeted with the same exact rudeness and unprofessional manner. We were simply returning a carpet cleaner, and instead of kindly saying, "Oh, let me call someone for you", we were met with "You can't bring that here! I don't know how to do that!" And rolled her eyes at me! My husband jumped in and asked what her problem was? She just kept saying, "Whatever, Whatever..." Then greeted the next Caucasian customer nicely... Never have I ever dealt with such a nasty person in my town! Look, I get it, everyone has a bad day, but damn, ever heard of customer service? I can't say it was racially motivated, but a coincidence that two brown customers in a row had to face her wrath of nastiness! ACE please remove "Kim" from the front, or anywhere she might be in contact with people and have to at least pretend to be nice. I might have to take a break from you and bring my business elsewhere :(On another note, thank you to the young man who helped us with the carpet runner and the carpet cleaner, and the young lady who helped us this morning ringing us up and helping us with our returns. Sorry I didn't get your names, but you were more than delightful :) 5 stars for you both! Our living room looks amazing again!
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June 2023 by Valerie Twinn
All I got to say is his storage good it's not Jerry and Joanne torque store anymore but still a good store they need to be trained a little bit better but I could say that they are trying just can't compete with Jerry and his senior staff all the senior staff are gone they got five star for effort but knowledge doesn't beat experience seniors God I miss jerry
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June 2023 by A F.
Today 6/3 I went in to get a couple items, first time coming to this location. I had a little confusion on the offers on my ace app as I had used one at a Brentwood location on an online pick up but it was out of stock so it got canceled and I wasn't able to use that offer again so I used a different offer and I had asked the manager Buae or Bow I think his name was about the offer and if it gets returned to my account if an order gets canceled. He gave a smart remark and I ignored it. Little did I know I bought the wrong gazebo and I ended up having to exchange it for the right one so I ended up losing my offer I just used which was my last one but I returned it and bought the correct one and I ended up owing 10$ and I was confused because it was an even exchange for the same price item just different color. I asked the manager why I had to pay 10$ if it was the same price and he came back with "I already told you when you do a return you get that reward back in cash which doesn't sound correct if I was getting my 10$ reward back I would have got 10$ back in cash not had to pay 10$ so that was confusing. That's not how rewards work it's not free cash you can get back if you return the item. Ace isn't just giving away free money. He went off with more rude remarks and I had to just had to ignore him but he was absolutely the most rudest person I've ever met in my life. His two coworkers were absolutely embarrassed and apologizing for his behavior and how he acted during a simple question I was confused about. I won't be coming back. I'll be continuing to take my business elsewhere where I get better customer service. As a manager that's not how you treat customers!
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April 2023 by Kari Frick
It's the store that I can pretty much count on to have the odds and ends things that I need.
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March 2023 by Rod Mills
They have everything most of the time. Great service and a first stop before going to a home depot or lowes.
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February 2023 by Linda Dixon
The young man that helped me was wonderful and knowledgeable. He even took my purchases to my card for me.
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February 2023 by Glenn bachelder
i can't believe this place stays in businessevery single time i go to support this local business they NEVER have what i need and i mean every single timeso i end up going to LowesWHAT A JOKEBrentwood ace is so much better
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January 2023 by Mike A.
What a great store! I can always find what I need. Even local honey and pies. I got a great deal on my next year's Christmas lights! Everyone is so nice and helpful.But what's with the BATHROOMS? At least we get to use them again after Covid. Can you please keep them clean? I know it is a pain but the lack of respect that you show me as a customer is sad. I would be embarrassed to open that door for anyone I know.
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December 2022 by Louie Galvan
Pretty good I find everything I need and the people are very helpful
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December 2022 by Norman Harck
Very well stocked! Staff is well trained and helpful. Kudos!!
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November 2022 by Vitali N
Good prices, wide variety, helpful stuff!
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October 2022 by Un Known
This hardware store is awesome. I can always find everything I need. Staff is always cheerful an always willing to help you find what your needing. This shop is a must for all your hardware needs!
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October 2022 by Lanett Williams
Staff are helpful and friendly. Store is clean and well organized. If you cannot find what you need they are quick to respond. You can bring your dog in too.
