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January 2024 by Raymond Haley
I went into the store today to exchange boxes. The young lady didn’t allow me to finish my request. She walked in the back and brought out the same box. I then ask her for the Wi-Fi box. Without checking she said she didn’t have any. I checked with Xfinity customer service and they said the store has 10. You need to fire her immediately. I am going to cancel Xfinity after being a customer for 37 years
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December 2023 by Kim K.
1. I am currently using Xfinity service, went to the Xfinity store (not this store) to extend my wifi, and he said he would send me the new modem and the extension pod, I have been waiting for more than 2 weeks. Call Xfinity, the rep said it's false info, they don't send out extension pods, just the modem only. Ok, understood. Don't you think you need to train your employees?2. Trying to schedule an installation and set up. Xfinity tried to charge me $100, and I said no, they lowered it to $70, I said no, I had never been charged for an installation fee before, so they finally scheduled me without charging but it took 2-3 hours to resolve this ridiculous charge. It's inflation I understand, but do you want to lose a customer? it's inflation again!3. A guy came down to my house and refused to drill in the specific area I preferred him to do. He is not on time, he is lazy and during working he is making complaining noise, sound like if this work is too hard for you, you should quit bro. He didn't clean up the dust, he put the cover not straight, the outlet there out of nowhere. wth?!4. Xfinity did not respect their customers...
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December 2023 by Dirk D.
I went there to exchange my wireless cable box because it broke. They had one but they couldn't give it to me because they said they cant account for it because its not in there inventory. I left without a box and the sales guy said to me complete the survey and give me a 10 come back next week it will be fixed. I come back today and same shit. This time the sales guy knew a workaround but coworker said no it wont work . This store will close within a. Year guarantee. I hope not but im never going back. I asked dude to look at other stores to check if can go there for the box.i think he looked for a few seconds and had a dumb look on his fave . Comedy never going there ever.
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December 2023 by Linda Ramos
I came in yesterday to drop off my equipment as I moved and didn't need new service where I was going. They were attentive, professional, fun and multitasked to get my account closure done. If I need to go back to Xfinity in the future, this is where I would go.Thanks Team!
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November 2023 by Tulgaa Enkee
Thieves ‼️They took my card and stole the card information and used it right that day after business hours. Be careful don’t show them any card or SSN ‼️ How is that even possible.Bunch of thieves collecting peoples information all day????
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November 2023 by Shelly Miller
Dropped by to cancel my cable subscription and was dreading the experience. The girl who checked me in was super friendly and the guy who did the cancelin’ went above and beyond to help me out. Once cable is back in my financial cards, I’ll return.
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November 2023 by Cynthia D.
This company is very unprofessional should be boycotted employees are un knowledgeable have you on hold then hang up act like they're doing their job while on phone all a bunch of bull-s I have waited over 3 hours on hold for a supervisor I have screenshots horrible service Minus 1 star they need to go out of business
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November 2023 by Andrew N.
Beeare Xfinity scam bots. We were trying to renegotiate our overpricec internet and cable service and were directed to converse with an on line customer "person ". They promised a better plan if we agreed to stay with Comcast. They ended up not charging less and provided a vague confirmation that did not actually give us anything. Time to cut the cord from these fraudsters.
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September 2023 by Seth B
Walked in and overheard the manager Kalani call her employes N*groes.... Not a safe or comfortable environment.... will not be coming back
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September 2023 by Daniel Parra
They need to improve the service a bit more.
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August 2023 by Maree Robinson
I love the staff every helpful and friendly. I hope it stays this way
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August 2023 by Danielle S.
Xfinity... Xfinity... Xfinity... le sigh (looks to the heavens above). You have dominated the cable and internet industry for decades. However, customer satisfaction and service isn't your strong suit. Perhaps it's for this very reason. Options are slim. You now provide mobile service as well. Awesome!! Let's start with the absorbent wait times on the phone and in person. After going in person I feel that experience trumps the phone experience. Customers can wait close to an hour or more just to be helped by an Xfinity associate. There's a movie screen size TV but NO RESTROOM for customer use. I believe a restroom for customers is a necessity over the TV. Have you thought about the young children who are with their parents, pregnant women, incontinent bladder people? I was told by an associate Popeyes USED to let your customers use the restroom. Uuummm... Hhhmm... They shouldn't have to. Why is that acceptable to you? The purpose of my trip was to establish mobile service as it is cheaper than my current provider and you just so happen too, Xfinity gets service through my current provider but offered at a lower price point. The sales associate who helped me with the transfer was very helpful and knew her job duties well. At the end she offered her card with her business cell for a more personalized experience. This stood out to me and made me feel my business with them was valued. Unfortunately, the first time I reached out it took over 24 hours for her to respond. I gave the benefit of the doubt as I know it's a process going over service plans and establishing or transferring service. The second time I reached out, crickets . No response whatsoever. Now, I'm confused why I was given her business card and told I could contact her directly for assistance. It's been two weeks without a response. My free Peacock Premium was somehow removed when transferring internet service from one address to the next. No explanation why it was no longer free. I was told I could pay at a discounted price as an existing customer. Inside the app that price doesn't exist and the sales rep hasn't gotten back to me. I refuse to pay for cable. I don't watch that much tv or programming. I haven't paid for cable since 2012. Internet will suffice.Millions of customers are supporting you Xfinity. Can we receive support in return? Some customer appreciation.
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July 2023 by Harold One Feather
worthless robot answering machine...quality of service is collapsing with the staff reductions....don't bother calling if you have questions other than how much they want you to pay...
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June 2023 by Steven Gill
Awesome staff! Absolutely no wait and everyone is super helpful
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June 2023 by Michael Keys
By far my favorite Xfinity store I’ve been in
