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April 2024 by Sheila S.
Convenient to have in the neighborhood as it is big and clean and they have unisex restrooms in the back. There is a pharmacy pick up and café as well. I don't usually shop in store as I love delivery, but great to have in the area. There's also a large parking lot on the upper level with elevator or stairs down.
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March 2024 by Michelle B.
Running errands. Planned 2 hours. 75% of this time was in the checkout line. No other errands could be done. Poor cashiers! They must get so many annoyed customers. Stop understaffing this store! Realized when I got to the car that I forgot the whiskey I came for because you aren't allowed to put it in your cart but have to ask for it from the cashier. Which is either good or very sad because this checkout line made me need a drink.
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February 2024 by Anthony L.
It's a Safeway. For us on vacation here seemed clean , fair prices good selection etc. staff seems good
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February 2024 by Mohammed A.
Horrible horrible. Store hours says 2 am but I arrived a hour early and it's not even open. Also it's hella dirty everywhere.
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February 2024 by Jimmy N.
Takes 15 minutes to get anything locked, which half the store is, wasted an hour, terrible
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December 2023 by Michael S.
You must ask to use the rest room, although the pharmacy is reasonably efficient and they do have fresh fruit cups of mixed berries etc.
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December 2023 by johnfromberkeley h.
To the corporate manager reading this review: the team at the store is amazing. They work so hard, they are so friendly, and they are a pleasure. Thank you to all the hard-working employees. That's about the only good thing I can say about about this store. Safeway prices can be outrageous. I went in there to pick up an over-the-counter medicine, and it was 2.5 times more expensive than target. Because it's small, they're all is out of things, especially sales things. And, they carry far less variety than some of the larger stores. Waiting for a sandwich can take forever... Not because the people in the deli aren't working as fast as they can. There just aren't a lot of them. No matter what I do, I can't get their digital coupons to sync with my Safeway account. I've tried calling their online support, working with the customers in the store, but if I clip even a single digital coupon, I know that I am going to need to wait at a register for help. It won't just work. and regular prices are so high, digital coupons are the best reason to come into the store. Finally, this is not the store's fault, but I have never had more unresponsive online customer service. Half the time, my suggestions aren't even understood, and they never seemed to be passed on to the store.
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November 2023 by Beth A.
I used to love this store but in the past few months there are major problems. (1) prices are missing - BEWARE - if there is no price don't select it - my bag of lemons cost me $5 per lemon! (2) LOTS of items have no prices posted. (3) MARKED PRICES are not honored when you check out! I am now on a fixed income and buy frozen dinners that must be under $5.00. I select them carefully. When I get to the checkout, they cost over $6.00. THIS HAS HAPPENED TWICE. When I complained the first time the clerk said I must be wrong. I thought it was just mistakes, but now I'm concerned that Safeway is sneaking more money out of customers hoping they won't notice? I've had it with this Safeway. I'm going to a different one and hope they act better (I'll try the one on Shattuck in Berkeley)
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October 2023 by Matthew C.
Lost one of my AirPods in the gutter under one of the aisles. I asked an employee named Hanane for help, and she was so creative and found a long stick somewhere in the store which I used to retrieve the AirPods. Literally saved me hundreds of dollars. I can't thank you enough that was so nice
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September 2023 by Elizabeth T.
I like this Safeway. It's safer parking wise than most others in Oakland and is always well kept. I can't help but point out when I receive noticeably good customer service and today Salima did just that. Life can get hectic, so coming across an individual who is super kind and helpful is bigger than it seems. Thanks for the help and being super kind, Salima!
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August 2023 by Dave S.
A cashier was ringing up my purchases without the tagged discounts, I pointed the problem out and he claimed the items weren't on sale. A manager eventually appeared, I followed him to the area the products were at and showed him the discounts. He told me the prices were for a sale beginning the following day. I explained that was illegal. He returned to the cashier and angrily rang up the discounts. I received no apologies only nasty looks. This is no way to run a store. I wonder what else they're up to at this location. There are many other stores nearby, the Safeway at 51st & Broadway, which generally is open two hours later, a Trader Joe's, two Whole Foods. There is no reason to patronize the College Avenue Safeway.
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July 2023 by Katie C.
Good place to grab grocery or whatever you need really! I also go here for the Starbucks inside which is great. The only thing I would complain about is the fact that there is zero cell phone service inside which can be a problem when trying to look up products but overall is a good standard grocery store! EDIT: there has been many car break-ins at this location lately. I would avoid this store or make sure you are quick and don't have any belongings in the car AT ALL.
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May 2023 by Bill L.
I'm so mad at how terrible this place is. Car got broken into. The security guard's answer was "well I was on lunch. This happens almost every day" Awful
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May 2023 by Anthony M.
Not only have they raised prices and reduced coupons and discounts unreasonably, but they spoiled one of their greatest values and premade products, The All American Sub. It's now bland, no dressing as before or tomato, and they don't discount it on Fridays as before. Shame on you all Safeways!
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April 2023 by Sam R.
DO NOT ENTER this store, ESPECIALLY if you aren't dead-set on purchasing something.Was an solid-ok location before they locked it down into a maximum security prison...I get crime prevention, but they went full destroy the customer experience mode (if not creating a hostage & fire hazard situation), where anyone who enters is considered a potential criminal and there is no quick in-and-out for any transaction. And in spite of all the automatic gates and barriers erected just to guard some baby formula and detergent, the security guards are just as incompetent and distracted as they were before. The parking lot above and plaza outside the entrance remain completely unstaffed and unmonitored - both tend to attract weirdos who want to bother passing shoppers.Safeway are the bottom feeders of the grocery world. Overpriced, subpar in quality, and now irrationally scared of their own community & customer base. Spending money on flashy measures that accomplish nothing productive.Not being hyperbolic when I say this is the worst grocery shopping experience around. Save yourself the pain & suspicion and go to a Berkeley Bowl, Trader Joe's, or Sprouts, or the local market right across the street before you give any money to this for-profit prison.