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July 2024 by Vivek Prakash
Very efficient and helpful staff, hardly takes any time to return boxes.
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June 2024 by S V
This store does not have copy prices posted, and The copy type is not indicated on the receipt. I called corporate to report what would appear to be a lack of compliance with ethical standards for the brand. However, the stores are independently owned. I brought this issue to the attention of the staff, and they said that the management/owners do not allow them to post pricing in a transparent way. Their pricing is over three times what you will pay at any other copy self-serve station nearby.
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May 2024 by Scott ds young
Clean Store
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May 2024 by Jimmy Huynh
I've been a loyal customer of the UPS Store in Piedmont since 2021, and it's hands-down the best in the Bay Area. The team here consistently delivers exceptional customer service, making me feel confident and secure about my deliveries and packages every time. Unlike other locations, this store has earned my complete trust. Highly recommend for anyone seeking peace of mind with their shipping needs!
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April 2024 by Davina Mackey
Best UPS location I’ve ever been to. They’re always kind and extremely helpful. I’ve been going to this location for years and although they've added staff in the past year or so, the level of service is still top notch!
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February 2024 by Yvette Williams-Cain
The help was good because I am a senior citizen and not as sharp as I used to be and the customer service was excellent.
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December 2023 by Valerie Moyer
The customer service at this store is excellent. They’ve all been courteous, helpful and professional. I’ve never had an issue with them.
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December 2023 by AscendingDissent
Employees were helpful, but apparently UPS won't let me use their tape. Pretty silly to lose a customer over that.
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December 2023 by Kaoru Bella
Very nice service ..I have a good experience ?
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December 2023 by Jermaine Moore
Excellent customer service. Reasonable price for shipping my package
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November 2023 by Iso Rabins
I've always had good experiences here.
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October 2023 by luciara avila
UPS in my area is the bane of my existence. Any time I have a package being delivered by UPS, they don't even get out of the truck. I watch them stop outside the my house then I get an update that my package was undeliverable, then they drive away. Then I have to spend a week dealing with customer service because after that no-one seems to know where that package is. Is it at the customer center? Is it on a truck? Who knows! I get deliveries all the time. Amazon, USPS, FEDEX, even doordash. I don't understand how you can be a business with such terrible customer service.
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August 2023 by Gabriel Meldman-Cotton
Very helpful
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April 2023 by Gary P.
This is a store that I felt would be neighborly. I went in and was waited on by Susan who was in a bad mood. I informed her she should watch her tone in how she respond to people it's not professional and friendly. She then said nothing is wrong with my tone and became argumentative. I came in for a quick copy but had to pay for bad unprofessional customer service. Then the rep next to Susan by the name of Mace had to say that she has a language barrier. I told her it's not her language barrier she is having a bad day. Tonicity, smile and coutesy Mace goes along way. Mace than wants to go back and forth with me argumentatively while she is waiting on someone else telling me to let it go and drop it. Mace you don't throw a log into a burning flame. You and Susan are very unprofessional and discourteous to customers. Apparently all the negative reviews this store gets says it all. Shantel as a manager you should want better for your store and train your employees on good customer service and not to be argumentative so that you can have repeater service and steady revenue.
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April 2023 by Hope H.
They do fingerprinting walk up's, which is convenient for the area, and the management seems responsive and caring
