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December 2023 by Green AuDi LLC
Jose provides excellent, professional, and knowledgeable customer service and support for all your moving and storage needs.I highly recommend him and his exemplary service.
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December 2023 by Denise Al Halabi LLC
Jose provides excellent, professional, and knowledgeable customer service and support for all your moving and storage needs.I highly recommend him and his exemplary service.
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October 2023 by Esthefania Chapa Espino
I had a reservation here, cancelled as soon as I drove in. The horrible customer service was the cherry on top. Just because you scream Ma'am at the top of your lungs doesn't meant you are treating customers with respect. If I could help anyone, please do not rent from this horrible human.
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July 2023 by Jorge Horna
Most ghetto, what the heck is this place uhaul? It should be closed immediately! For real, and the excons working there. Can not believe it! Will reach out to corporation!
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June 2023 by Swaz E.
Mickey mouse operation. I showed up at the time of my reservation for a cargo van and was told the previous renter hadn't returned my van and I was out of luck. After sitting around for a good while, the man tells me he can get me a truck for the same price as the van. I take the truck and do my business and return it after hours. The bill shows up and he charged the full truck price. I'm guessing he lied to me because he knew he would never see me again. He won't because I'm never going back.
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May 2023 by Camille T.
The 5 stars this place received were through friends or caught this slob on a good day. I came here last min for a company move last week and the experience still bothers me,,,,, So.. If you want to save your sanity from this sexist, then I would honestly look else where. But, If you're a big burly man/woman, this little man will shut up and show 'some' respect. Many faults to this place: One, it's in the middle of east Oakland, where no one wants to be; and anyone who knows what that means is Only from Oakland or truly knows the area. You have to be out of your mind to rent a truck in this area as a female. The customer service is what got me here. The owner barks at the customers instead of getting his wide self up and politely asking them to "come this way". He answers the phone like a fool. He's just a fool and I really want to save/warn someone. So here you go. He clearly has some sort of high blood pressure and takes it out on his customers. His 15 ft truck feels like it needs a tune up- be aware. Just go to an ACTUAL U-Haul.
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September 2022 by Ayanna B.
I didn't know it was possible for U-Haul trucks to be clean and in good shape. Usually when I go to a neighborhood dealer it's a hot mess. This site looks like just a big field but the owner runs a professional service, all the trucks are pristine, and everything went super smoothly.
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August 2022 by Tracy Taylor
Bad Attitudes , when You call to inform them that You are on Your way due to Traffic They tell You First come first Serve ... even though You have a Reservation number. Just Sad . These People costed Me a lot of Money, by the disregard for Reservations . It's not 1st come 1st serve when You have a Reservation, Idiot , it's called when Someone is calling to inform You that They are on Their Way with a RESERVATION YOU HONOR THE RESERVATION ! I Hope this same thing happens to the Idiot that answered the phone with the D*** talk .
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August 2022 by Adam Gubser
Brads International U-Haul provides great service. Good people vibe all around. Clear communication, clean truck, quick and easy pick up and drop off. Will head back to these locals for my next moving need.
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August 2021 by Kiki Chatman
I came across Jose, today, who is a representative for Uhaul. Says he has been working for Uhaul for/about 20 years. From the time I pulled into the parking lot, he started barking at me. He was quite rude and carries some funky energy. Even after I explained that I was confused by the GPS b/c they were trying to send me elsewhere, I needed to verify I was in the right place. He said ppl come all the time saying that & he doesn't have time. Did I rent a truck or not? I'm telling him I had questions about Uhaul's services & he's barking at me about if I have a truck reservation. I told him I was trying to get 1 but I needed see how it works. And he continued to go on a tangent. I let him finish & told him to have a Beautiful Day. That is when his heart softened. That is when he finally smiled and told me to have a beautiful day too. #ITSTHEENERGYFORME Not sure about who he has experienced before me or what his day was like. I sense that it's his usual behavior. Either way, it is unacceptable & he really shouldn't treat ppl like that. We all come from different walks of life. And I'm sure Jose has a few things of his own to work out, but what happened to customer service in Oakland? Does it no longer exist? It definitely does not exist at this Uhaul facility. Never again will I ever attempt to business at this location. ???♥️
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August 2021 by H0trodj
220 clubhouse my guys
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August 2021 by John M
I'm echoing the other reviewers here. Jose is a funny, honest guy, and he had my van ready in less than 5 minutes, in addition to giving me the discounted $19.95 rate even though I rented it for 20 hours. On the final inspection, he spotted my errant wallet in the driver's door before sending me out again in less than 5 minutes. Recommended, it's just a right turn off MacArthur onto 55th Avenue from the 580, and I would use it again.
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August 2021 by Dana P. Harper II
It's a Town spot with a heavy Bay vibe. However, a unit was rented to us that had a hole in the gas tank... ¡no bueno! Basically, more money was spent putting gas into it than what was paid to rent it.Y'all still my Bay connection, though. 1Love
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June 2021 by Monica V.
Best Uhaul rental experience I've ever had! Come rent your truck here instead of the one down the street. Jose was direct and super quick - we got our van in less than 10 minutes. Our return was also really quick as well. His Uhaul van was extremely clean and well taken care of. Don't be fooled by the outside and rent from your local east Oakland business.
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May 2021 by Jamar C.
Great place to rent from, the gentleman who runs this place, A1 customer service - Jamar Collins
