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December 2023 by Michaela S.
Buyer BEWARE! They are running a bait-and-switch program - book a car in advance, and you think you've got a good deal. Upon arrival, they don't have that car or any smaller cars, only more expensive cars. The only option you're given is to upgrade. The rep announced this without even seeming to look at what we booked. She told me, she didn't have any compact cars, which I said was fine, because I hadn't booked a compact car but a mid-size, to which she replied she didn't have 'that' either (I didn't see her look) and I'd have to upgrade or wait for someone to drop off a car later that day. I was there for just 3 days so I didn't have hours to wait for a car, which was the only timeline given. The rep wasn't concerned, it was a take-or-leave-it attitude. I paid twice the amount I agreed to. I had organized and shopped for a rental car 6 weeks in advance. That's when consumers typically can shop around and find a good deal.... in advance. Not on the day you turn up to collect a car. What a rip-off. I will NEVER rent from Thrifty again. It's not the customer's fault if Thrifty can't manage its fleet. If they don't have the right cars available that shouldn't be MY problem, that's Thrifty's problem. I had a contract that they could NOT fulfill, but I was penalized. They're running a bait-and-switch program - they are promoting competitive prices so you book, but are not fulfilling their promise. How do they NOT have a class action lawsuit against them for deceptive practices? I usually rent from FOX and when they haven't had the car I rented available, it's been a courtesy upgrade. When asked by friends how was my trip going, I said it was great apart from the car rental company ripped me off. To which the reply was, oh, was that Thrifty? Do yourself a favor; don't rent from them! This would be a NO star rating, but that option wasn't available.
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December 2023 by R S.
The representative at the counter was unfriendly and unhelpful. She looked like she would rather be someone where else and acted accordingly. Mentioning where to return vehicles rentals to out of town customers may be considered above and beyond to some, but just a suggested to management/corporate. Also, reserved and paid for a "full size" vehicle, which a 2021 Jetta is not. May have to contact the FTC and BBB. The exterior of the car rented to us was pretty scuffed up (super glad they didn't try to sneak those damages on to our bill since their services didn't provide an inspection before sending us to the lot's parking space to pick the car up). Lastly, the brakes on the car they gave us was super squeaky when applied...very concerning. Shortly after picking up the car, I called two different numbers for Thrifty Rental Car (after selecting a completely unrelated extension to speak to a live representative) and waited on hold for 13 minutes before deciding to hang up.
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November 2023 by Omar M.
I walked in there was a desk open for business and the other desk busy, the man who helped me was very nice, but as all rental agencies, tried to get me to buy insurance and a vehicle upgrade but I respectfully declined. They immediately had the vehicle available ( I reserved a week before hand ) new vehicle with low mileage with a couple of scratches (but that's expected and they give you a paper to point it out). Very nice service and sales attempt, this place is worth the money you spend with them.
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November 2023 by Steve Tafolla
I rented a vehicle and prepaid for it around$300. When I went to pickup the vehicle there was a charge of $300 and $600. When I asked about it they said I would get $200 back when I returned the vehicle. I was never reimbursed $200. I called thrifty and didn’t get a good answer. Thrifty is owned by Hertz so I guess I won’t be doing business there anymore.Glad for the reply but actions speak louder than words.
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October 2023 by Kristin
Horrible experience. Made reservations online. Our flight was delayed 2 hours. We waited in line for a very long time only to be told that no cars were available and we’d have to wait 1-2 hours more for a car. We walked down to Budget to see if they had any cars, they did, and we rented a car from them. Budget rep said they had been cleaning up Thrifty’s mess for the past month. Tried to get a refund by calling a number given to us by Thrifty only to be told that we “abandoned” our reservation by not showing up on time. We are now disputing the charge through our credit card company.Response from reviewer: How about you actually try to resolve my complaint?
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October 2023 by Frances Chen
Trash company. I rent a car for one day. They charged me double. I called them 3 times to get my money back. However, after a month, they send me a bill to charge me again for the money they returned. Never, ever use this company again.
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September 2023 by Herbert Yu
Get online deals and pickup your car here, is the best choice for me. Online price was $25 per day, added one day here at $79 per day. Additionally, expect long line here, they were slow……
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August 2023 by Angelina Magdaleno
No cars! Reservation to pick up car at Oakland airport and told the wait will be over an hour wait for car. At least 10 people waiting in front of me ?. In the end, we waited 3+ hours to get a car and no compensation offered. I highly recommend using another rental company.
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July 2023 by Valerian R.
This place is a joke! I rented a car and it was supposed to be ready at 8am. I got there at 9am and they didn't have it ready. It is now 10:30am and I am still waiting for my car! What is wrong with this company!?
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July 2023 by Alyssa Isbell
Waited in line about an hour to get checked in to get my rental. The guy working the counter was very friendly and doing his best to speed things along, but he was the only one working and there were so many people lined up for Thrifty. You'd think that they'd know how many people had reserved cars for that day and time and would staff appropriately.No issues with the rental car itself.
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June 2023 by vern c.
Do not rent from Thrifty. Reserved a car for 9:30 am. After I have my credit card and signed for car Was told it could be anywhere from 3 minutes to 1 hour wait as they had no cars. After 1 hour wait was told it might be another hour and a half. Picked up a car from Alamo with no problem. Now I have to dispute the "contract" with Thrifty.
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June 2023 by Jennifer B. Perez
I would give ZERO stars if I could. Horrible service. Made us wait an hour for a car that wasn’t even available, with a reservation. Then said they called our name, which they did not, and gave our car away. He ended up taking an Uber and cancelled our reservation. Horrible. Then gave us attitude on top of it!
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June 2023 by James Johnson
THIS COUNTER IS ALWAYS CLOSED. DO NOT RENT FROM DOLLAR OR THRIFTY. They put up a sign that says go to Hertz. Hertz prioritizes their own customers in line, obviously, and you will wait hours for a car. Do NOT rent from Dollar or Thrifty at the Oakland Airport. Avis, Hertz, Budget, and Alamo are operating counters. This review is current for all of 2023, multiple instances. STAY AWAY FROM DOLLAR AND THRIFTY AT THE OAKLAND AIRPORT!
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June 2023 by Kenji X.
Not sure what the rental will be like. The price is cheeeeap.This location has a hard time getting new employees so the 8 people ahead of me, in line, are still waiting after 15 minutes of standing here ... ONE got served. If you have the cash go for Hertz (more employees!).
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May 2023 by Untapped Reality
Reserved a 7 seat car more than a week early. Arrived and the car wasn't there. The young girl behind the counter was extremely rude and unprofessional! Had to wait an hour just to get a smaller car which ruined plans with my family. Was told by the manager that he'd comp me an EV for the same price. That didn't happen! They also tried to say I drove the car 700 miles! I only drove it about 130 miles total. This location needs to have an internal investigation! DO NOT RENT FROM THIS COMPANY! Read the reviews below! All these bad reviews and still nothing has been done about it! If anyone wants to start a class action lawsuit, count me in!
