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November 2023 by Shirleen A.
Usually a fast grocery run for essentials. Nothing too fancy about this Safeway. It is small. Picked up 2 sandwiches last time. Not great...slow staff and no one seemed too happy to be there. Sandwiches didn't look like any of the pictures... that for sure!
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November 2023 by Rob H.
It's an old stuffed to the brim store, so it's an unpleasant shopping experience even in the best of scenarios. We have so few shopping choices in Oakland, there's no incentive to do better but this store is still the worst in Oakland.... with the rat trap right outside the front door, only one set of doors unlocked during business hours (seams like a fire or safety violation), mediocre customer service & cashiers, & to top off this latest visit, that prompted this review to be written today.... turns out my Safeway card didn't register. Do not recommend
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September 2023 by Rahel A.
I bought a google play card gift card with an order that happened to be a scam who pretended to be my boss and I wanted to return even before I left the store at Pleasanton but they refused return of purchase. This is so fishy that makes them look like they are working with the scammers
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September 2023 by Cathy W.
Terrible customer service here. I was in line waiting for the customer before me to finish up packing her stuff and put in her cart while my items were finished scanning by the clerk (Susan, according to the receipt.) Since my items are already done scanning by the clerk, I put my credit card in the machine which probably made the customer before me unhappy (she might think I was rushing her.) The clerk then said to the previous customer "I know, everybody is in a rush." I didn't realize they were upset about me trying to pay before she left. I just kept hearing the clerk saying I know, I know loudly to the previous customer but in fact was being sarcastic to me. After my transaction went through, as I was waiting for my receipt, the clerk stared straight at me with her big eyes and no smile for a good 5 second as if I did something so bad that I should be penalized. I gave her an awkward smile as I didn't even realize the situation until I left. For a big chain like Safeway, it's hard to imagine they would put this kind of people as first line workers that face customers everyday. Definitely feels like there is zero customer service training. Will never visit this store again.
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February 2023 by May Z.
I've had some unsavory experiences at the Safeway closest to my house (Grand Ave), so I go out of my way to visit this location. Although it's a smaller store, it has everything I need and always has great deals. If you have trouble finding something, ask one of their super helpful staff. I really appreciate the kind and accommodating people who work there. I've noticed their employee, Aaron, going above and beyond. It is truly heart warming to see someone go out of their way to help an older customer out to their car.
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February 2023 by Sara O.
Moved to the area two years ago, I repeatedly tell myself when shopping here, you must remember never to shop here again. The issue is the clerks. They are rude and at times I wonder what type of drugs they are on, making weird "hyena" noises, avoiding eye contact with customers so they can not ask for help. One lady was sitting at the register with her light off indicating she is not open, I took the courage to ask, and she replied, yea I'm open! What the heck! I feel like they play with their customers . Also, the African American clerks are talkative and nice to African American folks, white people do not get treated the same here. This is why I'm taking my business elsewhere.
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December 2022 by Heather D.
Smaller than the average grocery store but I think the fruit and veggie selection is better than some local options. This week while checking out the clerk asked me if I found everything I was looking for. I told her I was not able to find any frozen pie crusts, thought they may be out due to the holiday. The man bagging for me asked if refrigerated was oaky and went and went and got if for me. Now that is customer service at it's finest. Turns out my bagger was also a Manager, which I only found out when the cashier needed an override. I love it when I see managers in the trenches.
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October 2022 by Chaz B.
Not so great in the parking or even accessible arena but my goodness are the people nice! Super helpful.
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September 2022 by Nora L.
Lladies that work at the deli is so rude. They never want to help. They need to work on their mannerisms. Perhaps, should be looking to be retiring. Tone and voicing out at customer as though we are animals.Bad customer service. Other Safeway have better customer service. This Safeway at Deli has the worst customer service.I will not be coming back.
