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March 2024 by Shawn
They don’t honor there lifetime warranty beware my glass ruptured while I was sitting in the car. Nothing hit the windshield whatsoever. They said I had an impact point in my windshield but I didn’t have anything hit my windshield. Plus when something hits your windshield it typically creates a star pattern. I’m taking them to court they have a lack of professionalism.In addition the original tech that installed my windshield didn’t calibrate the sensors. I would not do business with them.
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March 2024 by Hugo Aguilar
Terrible Experience with Safelite Auto Glass - Avoid at All Costs!I am absolutely furious with the abysmal service I received from Safelite Auto Glass. Not only did they fail to fix my auto glass properly, but they also created more issues that took over three agonizing months to rectify!Where do I even begin? First off, their initial repair was shoddy at best. The glass they installed was not properly sealed, causing annoying whistling noises while driving. It was like having a constant reminder of their incompetence every time I hit the road.But wait, it gets worse. When I contacted them to address the problem, they made me jump through hoops just to get someone to take a look. And when they finally did, they had the audacity to tell me it was normal! Normal?! I've been driving for years, and I've never experienced anything like this.After countless calls and emails, they begrudgingly agreed to "fix" their mistake. But guess what? It took them over three months to do so! Three months of frustration, inconvenience, and feeling like I was being completely ignored.To add insult to injury, when they finally got around to "fixing" it, they managed to scratch my car in the process! Are you kidding me? Is this some kind of sick joke?Safelite Auto Glass, you have lost a customer for life. Your lack of professionalism, incompetence, and utter disregard for customer satisfaction is absolutely appalling. Save yourself the headache and go elsewhere for your auto glass needs. Trust me, you'll thank me later.
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March 2024 by Nadie Nada
I read some bad Yelp reviews about this place, but I can't agree: they did great work for me. My passenger side window was bipped. My AAA insurance is plugged into Safelite. Safelite installed crash wrap at their shop. For the glass, I first made an appt for Safelite to come to me, then I realized I didn't really have a dry place for them to work in the rain. So I rescheduled to bring my car to Safelite Oakland shop. Good off street parking lot. Safe clean waiting area with water and restroom. I could watch the work from the waiting area and speak with the guy doing the work to be sure the window rolled properly at finish. I would go here again (but hope I won't have to). Thanks, Safelite Oakland!
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March 2024 by desiree moore
I wanted to leave this review for dolly who works at this location. She really helped me last year. A senior tech did something incorrectly and it scratched the paint on my car. It took too long to get it scheduled for a re-paint, but this is a positive review for an employee that went above and beyond for me. THANK YOU dolly for taking care of it and taking care of me. She scheduled the appointment for the paint shop immediately, lined up a rental car for me, and made all the necessary arrangements for me. Her service was stellar and her efforts unrelenting. She called numerous locations to make sure there was a car for me. She kept me informed every step of the way and I want to give her the recognition. Because of her the situation did not end sour. ?
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February 2024 by Jasmine Aliyah
TERRIBLE SERVICE!!! My first time was an absolute tragedy. Wasted my entire day and my window never got fixed. They didn’t even accommodate for the inconvenience.
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February 2024 by Chad Ummel
Safelite postponed my appointment multiple times, telling me my part was either not in stock yet, or damaged. My battery died while I waited a full week for an appointment. The penultimate time they rescheduled, out of frustration, I called the office, and they apologized and informed me that my part had arrived that morning, and they would be ready to go for my rescheduled appointment time three days later. The day rolled around and I received a call from the driver telling me the part was not in stock. But they had told me a few days earlier that it was! These guys are a bunch of liars.
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February 2024 by Anna Ishida
This place is a HOT M-E-S-S. They sent out my technician with the wrong window and he ended up spending 90 minutes trying to make it work because it’s not the first time this particular location has sent their technicians out with the wrong equipment, according to him. The assistant manager was on the call and ordered the piece and they sent the wrong piece AGAIN. Radio silence for three days during a really rainy season their district manager had to personally step in to make this all happen. They waived my deductible, but I couldn’t believe how crazy it was to get my window replaced it took seven days.
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February 2024 by Rukiya Humphries
This company has been a challenge to do business with. First, they make an appointment a week and a half out and cancel it. Then they make another appointment for a week out at noon, only for the technician to take a 40-minute lunch while I wait. Once I got my car back, my door handle did not work anymore..... they said, "I can show you why it only sometimes work". I was past done at that point! This company is unpleasant, not accountable for the damage done to my door, unprofessional, unreliable. I will never go there again.
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January 2024 by Astier Jones
It’s was in and out for me yesterday at Safelite. Great service.
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January 2024 by Ashley Ballerini
Unable to call for an appointment. Unable to reach anyone over the phone to ask questions. Waited two days for a call back with no reply. Going elsewhere for services.
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January 2024 by Ronen Bordoloi
Made an appointment easily, they replaced my cracked windshield and calibrated it and Mark kept me informed throughout the whole process. This is my third time dealing with Safelite - they know what they’re doing
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December 2023 by Yianni Apostolopoulos
Tech broke roof rail trim clips leaving it looseTech ruined my VIN plateTech left urethane on my paintTech cut my headlinerTech got mud all over the interiorTech left glass on my engineTech left interior pillar trim pieces looseTech left urethane on pillar trim pieceTech left windshield cowl loose and misalignedTech chipped A-pillar paintTech threw the primer tools on the ground next to the car after service.High amount of wind noise from the uneven windshield now.Called safelite and they assured me someone would call back. No one did. I called 15 times before the end of the day and did not receive a call back.Photos were taken of all damages.Will be exploring my legal options here.
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December 2023 by Ruslan Arkhipau
Very unsatisfactory experience. I had a small dent in my windshield. Spent 3 hours waiting for it to be replaced only to find that the new windshield has a defect. Got asked to come in a week. A week later, spent another 3 hours waiting for the replacement, only to hear that the new new windshield has the same problem. Got quoted 4 times the price after that, and after multiple calls with their representatives they told me that this price is final and that I’ll be contacted to schedule a new appointment.Well, it’s been three weeks, and no one has contacted me. Their call center NEVER answers. So I have a defected windshield which makes a lot of safety features of my car not work, and no one gives a damn.Wouldn’t recommend this company to anyone
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December 2023 by Alexander Cebula
Huge waste of 3 weeks and STILL no window. First time I went, they discovered 20 min after I left my car that they had the wrong part. Told me this happens with them all the time. Told me I needed to call the vendor to track down a part and get an ETA, when I didn't have time to do this they eventually did it days later. Rescheduled 2 weeks out, when the tech came he didn't ring the doorbell then left when I didn't see his call, and refused to return. Said he never knocks on doors. When I called to reschedule, they never picked up the phone after multiple tries and there's no voicemail. At this point I'm giving up and trying somewhere else. And it turns out the deductible they collect costs MORE than getting it done out of pocket. Get your stuff together Safelite. What a waste of my time.
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December 2023 by Felicia Tucker
This is a nice place they do same day courteous clean up when someone smashes your window. And they put plastic over to cover it until you get it your window fixed. My window got smashed and I was able to get it fixed with a next day appointment. Everybody is friendly, and the bathroom is extremely clean.
