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November 2023 by Mr. Bowser
A doctor of mine sent my blood tests to Quest facilities, I came to this location to get the bloodwork done BAD DECISION. They close at 3:30 so I showed up at 3:20 thinking I would be the last one to be seen, I was told they are already closed and to come back tomorrow. I showed up the next day at 2:45 and the same guy tells me once again that he is closed but only to walk in appointments. This person is disrespectfully unprofessional.
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October 2023 by eryn swarn
Online says they open at 12. The door said 7:30. Either way closed when I arrived and no phone number to confirm hours with.
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August 2023 by Siu Yip (Joe)
People make appointments to keep time. Since only 2 employees and they didn't value our time, go somewhere else. 8:30 appointment time , didn't let in through the door until 9:18. A whole hour wasted by waiting.
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May 2023 by Jazmin Roach
Currently 11:42......still outside waiting for someone to open the door. THE ABSOLUTE GHETTO. Employees keep looking at us from the inside though. How does this work? If this wasn't free from my insurance, I'd go somewhere else!
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April 2023 by Laura Harris
Doesn’t do employee drug testing despite their website saying they do. Here are the sites they referred me to
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March 2023 by Phillip “Big Phil-Dogg” Hernandez
The wait is unbelievable! Not a single person at the desk. They couldn't care less about the "walk-ins"
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February 2023 by Nicholas Sun
The doctor was super nice, quick, and professional
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December 2022 by Marcella Kerbein
The saga continues…So this time I had made an appointment for a drug screen. The office is very difficult to find and I had to walk all the way around the mall to get to the correct location. I get there, log in, and I’m told that they no longer do drug screens. I had made an appointment a week ago, and they stopped doing drugged screens after I made the appointment, so why didn’t they have the decency to let me know to not come in???The only reason I gave two stars instead of three is because of the nice man that works there. Otherwise it would’ve been one! F this company!
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November 2022 by Celina Cabán Gandhi
I had such a positive experience at this Quest Diagnostic location. Once I was able to find the laboratory within the mall, a lovely employee named Sean M. worked with me for my blood tests. There were no appointments available, so I had to be a walk-in on Friday (10/7) right before closing. Sean made an accommodation for me even though the office also did not have any walk-in appointments available either. However, my blood draw was very important because I had an unplanned pregnancy and needed to make sure it was normal without any complications (i.e. an ectopic pregnancy, which is a life-threatening condition). Sean M. was incredibly kind, patient, compassionate, professional, and diligent with my entire Quest experience. For example, my doctor didn't have a Quest account so Sean M. took the time to find the faxed blood work order and look up my doctor's NIC number and other details. Then, he manually inputted all of this information, as well as my information so that the results would be secure and received. My doctor received all of the results in less than 24 hours and called me Saturday (10/8) morning to let me know that the tests were properly done and results looked good for my pregnancy. Sean M. was also gentle and swift with the blood draw and made me at ease and distracted from the pain by telling me about his passion for jazz and hobby of trumpet-playing with close friends. Sean M. gave me not only the gift of a wonderful walk-in appointment when I desperately needed it, but also the gift of peace of mind for my weekend plans and travels. Though I made sure to tell his supervisor my glowing reviews, I also wanted the public to know that there are lovely, kind, and professional staff at this Quest location. The only critique I would have is that the laboratory was difficult to find within the mall, especially because the glass doors of the main mall entrance were under repair. I entered through a side entrance, but found out later on that there was a much more convenient entrance on the side of the mall where McDonald's is located. In any case, that is not Quest's fault so I am giving my experience 5 stars. I am so grateful that people Iike Sean M. exist in this world! ❤️
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October 2022 by Sonic Crash (Steve SMA)
They are terrible I scheduled a 10:00am appointment. Was rescheduled to 10:40am It is now 11:am still waiting I don't think anyone here. There is 4 people here just waiting. They are washing my time.
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October 2022 by Loren Yglecias
Very long wait here even after I made an appointment.
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September 2022 by Bradley L.
If I could give zero stars out of five I would I made an appointment at the Bancroft quest in Oakland for 3:10 PM for a drug test only to be turned away and told that they only do drug test from 12 PM to 2 PM they turned me away despite having an appointment And told me corporate was aware but failed to act on it I was never given a notification not even a call or email so I took off work wasted my time and resources only to be shown a sign at the door telling me they'll only do blood test they don't do drug tests anymore. I've never encountered a business that runs this poorly please stay away from the location it's a headache
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August 2022 by Jeffrey Ahmad
Rude staff, cant commit to appointments, don’t even think about walking-in for service. I am very observant of my surroundings and how staff treats others, I was highly disappointed when staff turned down an elder lady for being 5mins late to her appointment with no regards or empathy, nor did they even attempt to help her reschedule. I my self had to come back on 3 different occasions because they were over booked, and staff kicked everyone out towards end of day. Seems like Quest is always understaffed, if you can find another place to do your business I highly suggest that you do. If I could give this place a 0 start review I would, staff seems irritated when you ask them questions and they seem to have the “I just work here” attitude. Seems like all their locations have less than mediocre service.
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August 2022 by Karen Chaney
I really like this place, friendly staff, never a long wait and conveniently located.
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August 2022 by Vivienne B.
I was very lucky to meet Peng! She was warmhearted and very personable. I got to chat with her and she even let me talk through her break (which I'm fairly sure she was clocked out for). No one else in the waiting room (besides someone who missed their appt...she did what she could but she's in charge of taking blood, not appts!). I've been to a few Quest locations before and it gets frustrating waiting 30+ minutes for your scheduled time. This was not the case here. Totally recommend Peng and this location, just don't be more than 10 minutes late for your appt and you'll be treated well .
