-
August 2023 by xy zee
My neighbor bought a bag of dog food. In 2 days her dog passed. I returned the food for her. She couldn't go in, of course. I was told no refunds! You may have a gift card. That even took forever. Shame on them. We will never go back and use it.
-
August 2022 by Amanda Jung
For anyone who takes the time to read this story I urge you to PLEASE never shop at or to do business with ‘Pet Food Express’ again. Please also remember that they are connected to Amazon as well.I purchased a new dog food brand from the Albany, CA location that is almost exclusively available through ‘Pet Food Express’ at the recommendation of my veterinarian. The first one and half weeks of feeding the new food to my dogs went well. However, the new batch of food that I purchased over the weekend at the Albany ‘Pet Food Express’ location left two of my dogs extremely ill to the point where they had to be rushed to the ER for treatment of symptoms which included bloody diarrhea, vomiting, lethargy, loss of appetite and labored breathing. My older dog has currently gone into what the vets believe to be renal failure and it is unknown whether she will pull through after what the vets claim to be caused from “ingesting a toxin or bacteria” in the new food that was purchased from the Albany ‘Pet Food Express.’That said, my review is in no way related to the specific product that I purchased as I have been in direct contact with the manufacturer of this particular food brand who have been very responsive and are working diligently to identity what went awry in their quality control practices leading to the toxic pet food. ‘Pet Food Express,’ on the other hand, took a very defensive and cavalier attitude regarding my concerns.This morning I called to let the manger of the Albany ‘Pet Food Express’ know that I had two dogs who required ER care as a direct result of a product that had been purchased at his location as I felt that it was the responsible thing to do so no other dogs would get sick or potentially die from consuming the same product they are selling at this location. At no time did I request a refund for the product that had poisoned my two dogs nor was I looking for any remuneration for the hefty vet bills I had incurred due to the poisonous product that their establishment had sold to me. I was simply informing them that they had sold me a product that had led to two of my dogs ending up in the ER. The manager’s response was dismissive, accusatory, and downright defiant as he cut me off and spoke over me in order to tell me in no uncertain terms that there was nothing he would do to prevent selling potentially toxic pet food to unsuspecting pet parents at this location. I am astonished that a business who caters to pets would be so callous to the suffering of pets and be so unconcerned about causing further suffering of even more pets in the future.After speaking with the ‘Pet Food Express’ customer service department after calling the store just in case the manager at the Albany ‘Pet Food Express’ was somehow not following company protocol it was made abundantly clear that ‘Pet Food Express’ as a corporation chooses profits over the health and safety of pets which is completely despicable and immoral.As an aside, if you are still not convinced that ‘Pet Food Express’ doesn’t deserve your business, please consider that their entire business model is based on opening up locations near locally owned and operated “mom and pop” pet supply stores in order to drive them out and take over their clientele. This is indeed the case at the Albany ‘Pet Food Express’ which they opened no less than three blocks away from a well-established and really wonderful pet supply store that was an asset to the community and would, without a doubt, have pulled any potentially toxic pet food from their shelves immediately without hesitation.My dogs’ health is worth more than the loss of some measly profits. I had hoped that this company would just do the right thing and toss out toxic pet food before it could hurt more pets but they unequivocally do not care about you, your pets, or who they harm in the interest of turning a profit. SHAME on ‘Pet Food Express.’
-
August 2022 by Amanda B.
For anyone who takes the time to read this story I urge you to PLEASE never shop at or do business with 'Pet Food Express' again. Please also remember that they are connected to Amazon as well. I purchased a new dog food brand from the Albany, CA location that is almost exclusively available through 'Pet Food Express' at the recommendation of my veterinarian. The first one and a half weeks of feeding the new food to my dogs went well. However, the new batch of food that I purchased over the weekend at the Albany 'Pet Food Express' location left two of my dogs extremely ill to the point where they had to be rushed to the ER for treatment of symptoms which included bloody diarrhea, vomiting, lethargy, loss of appetite and labored breathing. My older dog currently has a severe case of gastroenteritis and it is unknown whether she will pull through after what the vets claim to be caused from "ingesting a toxin or bacteria" in the new food that was purchased from the Albany 'Pet Food Express.' That said, my review is in no way related to the specific product that I purchased as I have been in direct contact with the manufacturer of this particular food brand who have been very responsive and are working diligently to identity what went awry in their quality control practices leading to the toxic pet food. 'Pet Food Express,' on the other hand, took a very defensive and cavalier attitude regarding my concerns. This morning I called to let the manger of the Albany 'Pet Food Express' know that I had two dogs who required ER care as a direct result of a product that had been purchased at his location as I felt that it was the responsible thing to do so no other dogs would get sick or potentially die from consuming the same product they are selling at this location. At no time did I request a refund for the product that had poisoned my two dogs nor was I looking for any remuneration for the hefty vet bills I had incurred due to the poisonous product that their establishment had sold to me. I was simply informing them that they had sold me a product that had led to two of my dogs ending up in the ER. The manager's response was dismissive, accusatory, and downright defiant as he cut me off and spoke over me in order to tell me in no uncertain terms that there was nothing he would do to prevent selling potentially toxic pet food to unsuspecting pet parents at this location. I am astonished that a business who caters to pets would be so callous to the suffering of pets and be so unconcerned about causing further suffering of even more pets in the future. After speaking with the 'Pet Food Express' customer service department after calling the store just in case the manager at the Albany 'Pet Food Express' was somehow not following company protocol it was made abundantly clear that 'Pet Food Express' as a corporation chooses profits over the health and safety of pets which is completely despicable and immoral.As an aside, if you are still not convinced that 'Pet Food Express' doesn't deserve your business, please consider that their entire business model is based on opening up locations near locally owned and operated "mom and pop" pet supply stores in order to drive them out and take over their clientele. This is indeed the case at the Albany 'Pet Food Express' which they opened no less than three blocks away from a well-established and really wonderful pet supply store that was an asset to the community and would, without a doubt, have pulled any potentially toxic pet food from their shelves immediately without hesitation. My dogs' health is worth more than the loss of some measly profits. I had hoped that this company would just do the right thing and toss out toxic pet food before it could hurt more pets but they unequivocally do not care about you, your pets, or who they harm in the interest of turning a profit. SHAME on 'Pet Food Express.'
-
February 2022 by Allison Guerrero
I shop at the Fremont CA Pet Food Express and I give them a 10 star rating, I've been shopping there for probably 20 years and no complaints! My complaint is against your corporate policy. Recently, I have had to start home delivery online shopping. I shop for 4 large sized dogs. When I received my order, I was extremely disappointed that your policy doesnt include the buy 3 get one free for online shoppers! Why is that? I have a hard time understanding why you would exclude seniors, people with disabilies, or many others that are not able to visit your stores for various health issues. I would appreciate it, if you would consider changing this policy. Thank you.
-
February 2022 by Bart Mendieta
Unloading was slow
-
February 2022 by Alicia D.
I was racially profiled no one would help me. I was in the store for 30 minutes with two other customers they both got help but not me. I had to call a friend to ask what kind of food to get my new puppy because no one will help me in the store. When I finally figure out with dog food to get it I went to the cash register to check out sarcastically they asked me did I still need help clearly I have a dog food now. Alameda pet food express
-
December 2021 by Jill Fair
Do not order delivery from this company. There's an ongoing issue with delivery and I spoke to the corporate office and no one seems to care. My dog was completely out of food when I was told by corporate and by the third party delivery company that they would not be able to deliver the food after I was given a delivery window.
-
January 2021 by stphnzmtsk
One hour before appointment to unload checked in. They start to unload right away. Fast and nice people. Thank you.
-
November 2019 by Shivah Patton
Clean. Neat. Organized. Pet friendly. Come adopt a pet or get your dog.enrolled in some obedient classes
-
October 2019 by Elizabeth R.
I am a huge fan of your store. Can you please get more taste of teh Wild with Grain food? This sweet Boy needs all the nutrients!! My vet is telling me to steer clear of Grain free Food and I want to know why you mostly sell that? Thanks,
-
June 2019 by Shahzain Ali
There was a good place for unloading I mean good and pleasant staff
-
April 2019 by Alex Whitman
6 hours waiting time 15 to unload ,hey at least they been kind enough to let me stay because my 14 hour clock was running low
