One Medical

Most Recent Comments

• January 2024 by Ally Weiss
  Coco is the best!!!!! She's so attentive and wonderful. So glad I found her.
• May 2023 by Bora Plaku
  Unethical business practices and incompetent staff, both clerks and medical. Stay away! I'm reporting them to the BBB.
• April 2023 by William Frey
  BEWARE - this place is running some sort of scam. A member of our family went for a standard sick visit for the flu and was charged $1,000 on a high deductible plan (A normal office visit is only ever like $150-200). Everyone we speak to at one medical and insurance company agrees that's outrageous but we've spent hours on the phone and no one seems to be able to do anything about it.Just go somewhere else
• March 2023 by Avi F.
  This is a corporate scam. We went here for 6 months and during that time they gave my kid shots that they didn't tell us about, scratched my kid with the needle made her bleed and seriously traumatized her then to top it off stopped taking our insurance with no warning and sent our bills to collections. F*** you all.
• January 2023 by Mina G.
  "The most convenient neighborhood clinic to get screwed" is my suggestion for One Medical's new marketing slogan. Another phony startup reimagining the healthcare industry with glossy clinics and terrible customer service. But who cares about people in neighborhoods if you can get acquired by Amazon.I got matched with a primary care physician named Laura Wise (onemedical.com/providers…) during her first month at One Medical. I selected to have my annual physical exam online. During the call, she asked that I come in person. So I scheduled the visit on their swanky app. She was clearly lost and didn't know how to file the paperwork for my annual exam on their system. Then I received a bill for $1,360 (2 moderate to complex visits that are $680 each). It's been more than a year that I've been requesting a code review for these bills. No one seems to care. So I am getting in line with 1000's of disgruntled One Medical victims and adding my 1 star review to warn anyone who dares to think One Medical is a convenient solution for anything. Your visit will be quick and will result in years of fighting, that's what One Medical promises you.
• August 2022 by Sandy Chang
  You can always inquire about pricing if you want to know what to expect. Some insurance plan will have copay so it might just cost you $20< per visit.They are very responsive with in app messages. Usually I can get prescriptions/ questions answered without scheduling an appointment.Service is really nice and efficient. No long wait. Highly recommended
• July 2022 by Britt G.
  I've been going back-and-forth on whether to write this review or not because I really value and appreciate my PCP and I've been a member with One Medical since 2018, but as a medical practitioner myself, I'm worried about a couple things: 1) Increasingly shortened in-person visits, including annual physicals. More time with doctors used to be a differentiator or "selling point" for One Medical. 2) The "surprise bills" associated with pretty much any visit outside of the annual physical due to how they code visits and bill insurance. It does not seem like they can support complex health care in-house as others have touched on, but they can make referrals to specialists which is nice. 3) Amazon just bought One Medical in a $3.9 billon deal. I think this could go either way, but if Whole Foods is an indicator, I am worried about the system becoming even harder on medical providers and that trickling down to patients. One Medical, please do better for your practitioners and your patients.
• June 2022 by Ogra G.
  Bill for a 30min routine telehealth visit was $680. This organization is clearly over-charging its patients. Looking at the 10 most recent reviews before this one: - 10 out of 10 have only 1 star - 5 out of 10 are about over-billing - 4 out of 10 are about poor care provided Just stay away from this practice unless you are in good health and have too much money.
• May 2022 by Adam Schnapper
  These people have disgusting business practices and will overcharge you and code procedures incorrectly hoping you're too rich to bother fighting it. They're like shady mechanics taking advantage. When the Covid vaccine first came out and was extremely limited in supply, they essentially sold vaccines illegally by allowing anyone to cut the line for eligibility by paying the membership fee. So rich, young, healthy members got vaccines before the elderly or immuno compromised. They got in trouble with the state for that one but prob made good money. Then my partner went for a routine test and they wouldn't tell her that the lab wouldn't be covered because of how their medical billing staff coded the tests. They wouldn't explain to her what the costs would be which I believe is illegal under the No Surprises Act. The lab told us that the tests are being coded wrong but the rude staff wouldn't help. $300 for tests that are free else where. The $200 membership doesn't get you any benefits except the chance to be a victim of theft from their corrupt business.
• April 2022 by Sarah D
  One medical used to be great, you paid an extra $200/year to get better service…lower wait times, better technology, etc. however, this has gone away and it’s essentially a regular doctor’s office with better decor / branding and snootier staff.I went in yesterday for labs and the hours on the app were wrong so I was 15 minutes too late. This stuff happens but the reaction of the front desk staff is what makes me never want to go again. Absolutely zero empathy. Literally laughing and smiling at me for missing lab hours even though I’d driven 30 minutes to get here. They were so rude. All I wanted was a little empathy! It wasn’t even like I missed the hours I went to the ones listed in the app. They had a sign out front with the hours which made me think this happens a lot.Oh also they charged $680 for a 10 minute simple remote visit with a doctor. Much more than other places!!It was much more convenient in SF because so many clinics but now in the east bay I think it’s time to move on for me.
• March 2022 by Elise A.
  Amazingly bad. I went in for a routine care -- fully covered by husband's Disney insurance and received a bill for more than $1,000. This is a company to avoid.
• February 2022 by Jamie A.
  Stay clear of One Medical. I came in for a physical which is preventative healthcare. This is covered by my insurance. I then got a huge bill of about $600 for just being told my results! What kind of BS is this??? Going back to my previous physician. One Medical bills on a different level and not the right way.
• February 2022 by Mario C.
  One Medical is a joke, highlighted again today by my experience at the Grand Lake facility. I scheduled an appointment by phone. The phone rep told me without insurance that the appointment would be $75. I only need to get a doctor to write a new refill for a prescription I have been taking for a decade, but because One Medical wants to squeeze as much out of you as possible, they force you to come in once a year to pay for someone to re-write a lifelong prescription. They will not let you do a virtual visit for this, even during Covid. Why? Because they don't make as much $$ that way. Fine. I take a Lyft there today, and when i get there the front desk associate tells me that the appointment will instead be $140, and that their phone representative was wrong and that they are often wrong. The desk associate then goes back and talks to a doctor, and after returns and advises me to instead go to a free state clinic since I am unemployed, instead of offering any solution at One Medical or seeing me for the $75 quoted to me on the phone just to spend 5 minutes writing a new prescription. What?? So silly. No appointment, and I spent $20 round trip through Lyft to deal with this lack of professionalism. Their organization puts profit ahead of patient at EVERY opportunity. Don't join.
• January 2022 by Eliza R.
  I've been through hell this past month and while My Primacy care physician and all other One Medical staff with whom I've interacted - MD's, DO's, NP's, PA's and other support team including the wonderful phlebotomists at the SF East Bay locations - are ALL FANTASTIC - they are all hamstrung by corporate cost cutting initiatives that have put profits over patients and I am still sick and increasingly pissed off. Visit lengths have been dramatically reduced, the call center has been outsourced to Nashville and elsewhere, based on my conversations with people on that service, and staffed with non-medical employees, which is useless for a doctors office # that you call for medical advice or help. I've been sick since mid-December and I've had a couple of excellent tele-health visits after which I have tried to complete lab work three times, 2 of them unsuccessful due to a combination of miscommunication, lack of open hours and sheer neglect, incompetence and/or corporate mismanagement, I'm not sure. After a 911 call and ER visit while waiting for lab results #1, I went back to work. The county health department called me with alarming results - I had yet to receive my results from One Medical! I drive to LA and got an alarming call about this the following morning from one of the physicians I'd met with. I'd already had a disastrous (and I imagine EXPENSIVE - haven't gotten the surprise billing yet!) experience with an ER visit on 1/4 so I declined the option to go yet another ER. A few days later the results were redacted due to the age of the sample. Glad I didn't take the heavy duty antibiotics! The following week I managed to pick up another kit before their offices closed. I was ready to drop it off but needed confirmation on the hours during which I could do this. I called One Medical's call center and waited for 50 minutes before someone picked up, was Wednesday, 1/12, a full month after my GI issues began in Mexico while working! I almost hung up, but I'm glad I hung on. This Lady had a southern accent and told me she was in Nashville. She was very nice but completely unable to answer any of my medical questions. She assured me that she would send a note to the local One Medical team (at this point I was working 12 hour days on a project in Los Angeles) to have them call me back about when I could drop off the lab work for analysis. I was working days into nights and couldn't make it in during their limited hours. I spoke to others in the southern call centers, none of whom were able to help me nor could they get a response from medical staff to whom they reached out during our call. I never heard back from anyone at the LA office that week and still haven't. BONUS - you can't call the local offices directly - KT all goes through the call center. It is part of the profit over patients corporate initiatives, as well as shortened visits and discounting email correspondence with patients as patient care, as well as other profit over patient motivated problems that have cropped up since the IPO. What a coincidence, no? Reader - I tossed that 2nd sample because why pay for the lab to perform and then redact a second kit due to age of sample? Seemed like a silly waste of my money. I'm hoping that the third time is a charm. Still waiting for results that went in Wednesday the 19th. I hope I get the lab results before the health department does this time.... I originally joined One Medical in 2015 because at the time they appeared to be a physician owned and managed company, which evidence has shown have both better patient care outcomes as well as fiscal bottom lines, but now the executive page on the website reads like a white tech bro health tech disruption convention. Oddly the few MD's in the corporate team don't use their professional suffixes which adds to appearance that One Medical is not a physician run company at all, but merely only another the corporate MBA and other non- physician run silicon startup. The c
• December 2021 by C L.
  I would seriously advise not joining One Medical. My doctor there is great, but One Medical "service" is sorely lacking. $200/year for no replies to admin messages, being erroneously charged for treatments, screw-ups with insurance, an hour wait for a simple blood withdrawal, lack of appointments, long hold times on the phone...I'll stop here. One Medical has nothing to do with medical care. I'm unsure why my doctor is still there. One Medical Employees Say Concierge Care Provider Is Putting Profits Over Patients