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November 2023 by Tom Elrod
National car rental at the Oakland, CA airport is always fantastic. Good car selection and very competent and friendly staff. Jenny was excellent!
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November 2023 by Jessica Avila
I recently used National Car Rental at the Oakland Airport . As always , so easy to use . The vehicle was super clean , car ran great , and every National employee I came across said , Good Morning !! Just a terrific vibe from the National crew there !!
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November 2023 by BRAD KELLEY
Pick up was quick and easy, car was clean and without any issues. Monica was outstanding handling our return. She was very friendly, professional and efficient making our experience positive and hassle free.
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November 2023 by Veronica Anghel
I recently rented a car from National at the Oakland airport. Overall was a very good experience. There were a number of cars to chose from, the car I picked was very clean and had no problems.
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November 2023 by Hadi Farid
Monica was very friendly and helpful as I returned the car. Tyrone was also very instrumental to help and assure that all pending matters were taken care of. Thank you to both of you.
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November 2023 by Robert T.
4 months later and i have to pay $1,300 for repair to vehicle that I never damaged and had for a total of 45 minutes due to serious mechanical/computer issue with the Stability Trak feature that keeps a car within the lane when on the freewayExcept in my case it was doing the opposite I exposed this issue and brought it to Enterprise /National after 30 minutes from leaving rental lot and they said no problem, we'll exchange it. LIE Received a mid size car as replacement but charged me for premium car . Refused to deduct car class upgradeAfter returning home, i received an email from Enterprise claiming a Damage Claim was made on the vehicle I drove for 45 minutesMy insurance carrier investigated the claim and requested the computer data on the car to see when Stability Trak sensor was first activatedThey refused to provide this data They refused to provide photos of the car pre rental to show its condition, which they do as standard procedure I received a 10 day final notice letter November 1 demanding payment for damage or they would send the bogus claim to a collection agency and trash my credit ratingExtortion !!!Basically they told me if I had paid the $45/ day insurance, there would be no issue. But using your own insurance will not protect you if insurance company concludes the damage was not your fault.You read that correctly !!! Regardless of your insurance , you the renter accept all responsibility for the car regardless if the car has an impending issue before you rented it but breaks down while you are renting it.So add $550/week to your rental car quote from National and /or Enterprise or Dollar if you don't want to get screwed over by their shady operations Oakland Airport , California
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October 2023 by Melissa Tinajero
Using National has become the best experience! I enjoy the vehicles! And they are always exceptionally clean and even include a sanitation wipe. It is such a nice touch. And every employee I have encountered has been so pleasant and kind. Always willing to go the extra mile!
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October 2023 by Melissa Grimes Smith
We arrived at midnight and read National closes at that time. So worried! But shuttle picked us up and drove us to National (.which is also Alamo) both managers and lady employee were awesome! Even got upgrade and suggested where to eat and park or not park! Highly recommend!!Thanks for making our first trip to the West coast a pleasant one!
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October 2023 by Joyce F.
Easy to get the car I wanted with the Executive Aisle. The waited to check out was incredibly long and while we waited a line 8 deep formed. Staff checking back in was friendly.
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September 2023 by Mark and Marcia
For the past year or so we’ve noticed that the employees at the Oakland airport National Car Rental location have been outstanding. We’ve used National for years and have never had any problems but it just seems the current crew are more friendly and helpful than I remember before. We travel there about every 2-3 months. Special thanks to Tyrone and the rest of the team for rescuing my lost/left iPhone on our most recent trip. Keep up the good work!! Aloha
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September 2023 by Chandelier M.
I was definitely racially profiled at this location on 9/10/23. My company rented a car for me , I called to confirm reservation showed up to this location. Jorge was extremely rude! Demanded that I showed proof that I work for the company a work badge/ paycheck sub !!! WHAT!?!? I've rented many other times and they did not require such information! Would not access a email / fax with company letter head or anything! So company let's me know that If I pay I will be reimbursed. I proceed.. After running my credit card for $776.89 (including deposit) He let's me know the manager told him he can not rent to me !!!! WHY? FOR WHAT! The manager stated since they couldn't verify employment that placed a band on my name! And that I could rent from any other place ! I ended up going with Heinz! I would never recommend this location !! I'm hoping this isn't how this company is ran as a whole !!
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August 2023 by Ellis Diamond
First time rental at National Car in Oakland Ca. Excellent attention to my needs and smooth as silk pickup and return. The vehicle a Chevrolet Malibu was pristine and a pleasure to drive. Saved considerable amount compared to my usual rental giant. Thank you to all involved. August 3023
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August 2023 by dorothy dewitt
I had a very pleasant experience when I returned my car at National. Monica was very efficient and professional while checking my car in. She was also very friendly and made the experience pleasant! I will use National for my car rental needs in the future.
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August 2023 by Stanford Harrison
Rented a Camry for 5 days from the Oakland Airport National rental place for business. The process was quick and easy, return was easy, the car came clean and in perfect condition. No hassles. Slam dunk 5 stars.
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July 2023 by Vladi Jani
I have been to over 40 locations nationwide in the last 3 years and this has been the worst I’ve seen from National.Service was horribleSelection was even worse. Nothing against Oklahoma but the selection at Tulsa Oklahoma for Executive Elite was three times better than OAKLAND.Arrived on Wednesday around noon. No one was on the booth (outside). I noticed a guy sitting inside ford f150 listening to the radio. He open the window and asked me what I need. I asked where is the Execute elite section?The reason for my question was because allI see was 5 Pick up trucks and couple Chevies under Executive elite. Probably 50 empty spots and they had couple European cars under PREMIUM. (SFO and San Jose have Mercedes Audi and BMW under executive elite btw).So I asked him again do you have anything else. He rudely said Nah that’s all… then I asked can I have Mercedes or any European car, the guy said Nah that’s allI got. See picture of their lot. Absolutely unacceptable. I picked a car from the aisle and when attempting to leave I noticed only 1 check out booth. So there was a huge traffic … cmon national you are better than this.Some coaching and retraining must happen in Oakland. The entire experience is significantly under the bare minimums and the way they threat executive elites at OAK is a shame..