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January 2024 by Carl Wright
Abe always hook me up with the best prices and mades my day better.
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January 2024 by Tsega Woume
Awful place to shop or to get service, poor customer service, wrong info about the service
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January 2024 by Alfredo Martinez
Customer service on Saturday before Christmas was great. Manager and staff here very professional and kind
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January 2024 by Renee Moss
Abe was super helpful and always giving the best prices.
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December 2023 by N.K. M. (DA' Moosh)
If the hours of operation had been correctly stated on google maps, life would have been much more normal and things would be good. No, it happens sure, but either peel the sign off or sharpy (white out would work no) the right time on there
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November 2023 by fear meyes
I had lost my phone the other day and needed to buy another one quickly. A young gentleman by the name of "Isaac" assisted me throughout this transaction. Isaac was extremely courteous and helpful and had wonderful knowledge about all the phones and which one was best for me. Another girl behind the counter also chimed in with helpful advice and very courteous as well. I bought the phone along with a few other accessories for my phone and felt satisfied by in my opinion getting a great deal and Top-Notch customer service. Thank You! :) \m/
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September 2023 by Sherria Wooten
Great customer service
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July 2023 by David Adams
Had to get a new phone went in. Didn't have any problems. Customer service was very very fast and no hassles. I would recommend going here to get your phone turned on or fixed
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July 2023 by Michael Prince
Fast in fast out with a new C cable....
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May 2023 by Russell C.
I love my phone number. I'm not using it at the moment but it's ok. I got another one. If I want, I can go into metro and pay them $74 before the 8th of June. I would only be paying that $74 in order to bring my number over to my new carrier...Cricket. If that be the case, then Metro, in prime but typical fashion, is yet again, costing me even more money that I cannot afford to be handing out. I cannot tell you how many "new plans" I have opened with Metro. Most of them were opened because I would always loose my phone or get it stolen. I usually did not want to wait for a replacement in the mail, via the company's insurance program. I've taken advantage of the program a total of three times. This last time, I contacted Metro to let them know I never received my replacement phone. All they had to say was, "Well, we show that it was delivered....sorry." I've never felt so alone as a consumer or a customer of an established business....until I walked into a Metro store on Telegraph in Oakland, where Claremont turns into 51st. This store is run by a couple punks and one really cool guy. I feel bad for the really cool guy. He works with a couple of rude morons and I'm tired of pretending to be nice to these punks. "Why are you now with Cricket", someone asked me, recently. I didn't know how to answer that question. That's because the real reason sounds so ridiculous coming out of my mouth. It's not going to read any better but here it goes....The "in store" "in-person" service has insulted me for the last time. In keeping this review somewhat limited in length, I have only one thing left to say, because I can't expend any more energy on this anymore.... F*** Metro Pcs...
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March 2023 by NK 28
I came here on today (3/27) at 10:45am and they are closed. The hours say 9a-7:30p and no note about why it is closed today. I waited around for 25mins while I ate lunch thinking maybe they were on a break but no one came. Do not recommend, or at least call before coming.
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October 2022 by Aron Kidane
Greatest customer service out here in the bay. Thank you Alex!!
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August 2022 by Scott H.
Absolutely the best mobile phone store I have ever been in. I'm a T-Mobile customer, but my friend has Metro by t-mobile. This team helped him with every technical need. The two young guys could not have been more friendly. As I was walking in a customer was walking out and commented, this guy, pointing at the one who helped us, is the best. I agree completely. Fantastic experience.
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November 2021 by Reginald McKinley Sr
5131 Telegraph Ave, Oakland, CA 94609 I'd like this Metro every time I go in the person that is sitting at the desk is always very professional and ready to assist in all areas very knowledgeable the place is clean and he always greets everyone as they come in the door good experience to sell person is very knowledgeable
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September 2021 by Dennis Thomas
The worst place.. they've brought shame and dishonor to their families..they lie cheat and steal for a couple of dollars and talk about respect.Put the " lil' Genie " back in the bottle .
