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April 2024 by An P.
The Laurel Ace Hardware Store itself rates 5/5. The outdoor garden center rates 1/5 because they don't take adequate care of the plants and there are many diseased and sad plants. It's obvious which plants have just been delivered - they look fine. Those are mixed in with many sad plants that suffer from dieback, disease, wilt, and pests. It's better to just drive a bit more to Grand Lake Ace Garden Center where the selection is much better, the plants are all well cared for, professional advice is readily available, and you can expect the plants to do much better in your home!
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March 2024 by Maureen A.
I just came across my old bad review, and the note about new management - and I wanted to say that I have started shopping here again, and it's a great place. Very knowledgeable and helpful staff. Thanks to everyone on the team.
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February 2024 by Carlos G.
Ordered a pvc drainage pipe online and this was the closest store for delivery for me but still a drive...the pipe was clearly damaged and you'd expect they'd have called and made mention of that..nope...had them reorder after driving all the way there and the second one came also damaged..not their fault I think but I had to call them when they day it arrived they could have reached out to me ....I had to call them and all I got was "we're busy" and "sorry" no resolve...Yvonne was the employee...no thanks
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January 2024 by Jason Grossman
Extremely helpfull Staff,And very welcoming. They have a huge selection just be ready to go upstairs I had to stretch my legs and warm up my knees.
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October 2023 by Martin Gonzalez
I had ordered 2 panes of window glass for a garage over the phone. The pleasant employee took my measurement order over the phone and had the glass ready for me when I arrived within 30 minutes.
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October 2023 by Rochelle Price
My Family has just moved near Laurel Ace Hardware Store. We had frequented it years ago and found it just as friendly, professional and knowledgeable Staff, especially Tom and the precious young Lady who checked out my purchases, when my new debit card wouldn't take my pin. Looking forward to our next visit there soon.
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October 2023 by Hai Minh Nguyen
Staff are the nicest and so helpful! Jayson helped me find the right sized fluorescent bulb for my old lamp. Ralph patiently waited while I fussed with it to make sure it works. Everything I needed was here and easy to find.
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October 2023 by David Schultz
Great local hardware store. Compared to Grand Lake Ace, the employees are not as friendly, helpful, or attentive, but still way better than Home Depot. The store has more inventory and selection compared to the Grand Lake Ace.
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October 2023 by Samuel Sharkland
Two out of three times, this location does not have the item I am looking for, (though ai have not visited the new upstairs section) and they appear to be consistently understaffed and undertrained. Today, I was left waiting for over 12 minutes at the register because the cashier did not know how to complete the transaction. They called for assistance, but no one came for that entire time. The first help that arrived did not know how to complete the transaction either. The third person who helped was slow to figure out the solution, and was not receptive to my feedback about my waiting time. They did not apologize and instead publicly blamed the first cashier. Please take responsibility for training your staff.
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October 2023 by Robert S Turkletop
They do have parking right alongside the building. Their service is very good and they carry just about everything. They also have a lift chair that goes up to the second floor for handicapped people.
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August 2023 by Eric Wertz
It's alright. It's a lot better since they opened the second floor. But still a little small. Don't always have what you need. Tool section in complete lock down. Have to search for someone to let you in and then have them stand over your shoulder. I only go there when I know exactly what I want and I'm 90% sure they'll have it. - Got a fair response to this review +1 star
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July 2023 by Truth S.
I needed a new key fob for my vehicle, and this is one of the few places that offers this service without charging an arm and a leg. Beyond that, they have a variety of items needed for the home. The customer service is excellent--special shout out to Chase, who programmed my key fob. He was so polite, professional, and efficient. If you have a need to have your keys copied, need paint, window screens, or garden supplies, this is the place to go. They even have excellent prices on lawn chairs, fans, and space heaters. I could go on and on. Check them out and see if you don't agree. Thanks again, Chase and Laurel Ace Hardware!
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May 2023 by KK *
Just stopped by our local ACE Hardware and purchased a grill so we can start BBQing at home! The store was busy this AM — all o’ the employees were helping each customer as best as they could!!Christina assisted us w/ our purchase & provided exceptional customer service! Christina gave us “door to door” service (from the checkout counter to the grill in the car :)). Super friendly, super fast, super helpful… just super!!This ACE in Laurel has always been a great place to shop. But today’s customer service inspired me to leave this review!Thank you, Christina & team!!!!!
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May 2023 by Alyx W.
I love this hardware store! Christina and all the staff there are awesome, super helpful and stand behind their work. If you ever need window screens done that is the spot.
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April 2023 by Ed Negrotto
Nice hardware store. Nice staff. If you can't find what you need, it's probably upstairs. I went there 3 times before I even knew there was another whole floor of hardware store.