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“This review is specifically for Denise L. in the dept. Denise is professional, patient, and proficient. Especially with her communications, which is a talent, these days. She may not have all the answers at once, but she is quick and can push through whatever I’ve brought to her on any given day. Thats also a talent. Thanks Denise, I appreciate you.”
“Very cool place where everyone knows what they're talking about and loves what they do. One of the guys even recommended local restaurants near me (was only in the area to visit someone) that hold great sake.”
“After striking out 3 times looking for a bathtub spout I went to Moran and they found the EXACT part I needed. Super inexpensive as well. Definitely coming here again for all plumbing supplies. General hardware stores just don't have the same selection of parts.”
“It's one thing to have a great selection, showroom, and friendly sales staff. That'll get you 3 stars. Good follow up support though, that's what really marks the difference IMO. I picked up our order a long time ago, and due to some permitting issues we weren't able to get to fixture installation until many months later. At that time, it appeared I'd lost one of the items. I bought it elsewhere and forgot all about it.
Yesterday Gretchen reached out and asked when I was going to come get the showerhead, and when I explained the situation she graciously and painlessless said a refund wouldn't be a problem as they still stock that item. So, great post sales customer service and staff you can trust.”
“While shopping for an item at the Jack London Square warehouse we were helped by Iliana. Unfortunately the item was not in stock. However, Iliana went the extra mile to find the item at another retailer. Great customer service!”
“During a recent shower remodel We shopped the local big box stores for prices as well as merchandise. Home Depot had the shower glass we wanted called Rain. Unfortunately, we needed a larger size than the stock size on the floor and special orders are done on line. We were hoping to get assistance at customer service but were told that special orders are done online only. We'll we didn't feel comfortable and there's no refund on special orders. At Granite Expo they have it all, bathroom vanities, shower doors with the hardware, tile, kitchen cabinets, and more. The best part was they have customer service!! They were able to answer our questions, assist us with our special order and their selection and prices are great. Orders were timely and made for a good experience!”
11AM - 4:30PM
259 10th St, Oakland
Kitchen And Bath
“This is one of my favorite stores in Chinatown, it's a lot like the Ben Franklin shops of my childhood. They have great toys, crafts, hardware, housewares, accessories, and pajamas and shoes, and snacks! They really do have everything. We get our house slippers here. You can't beat their prices and the owners are pleasant.”
“Liz is phenomenal. Btw- small businesses survive because of mark-ups. The Internet is killing small businesses!!! They have to pay rent, salaries, utilities. Go work with a robot or a faceless website for less $$. I prefer to support small business. Their showroom is limited but I went to Premiere Kitchen and Bath in Walnut Creek to see what I like then ordered with Liz. This was my first remodel and she held my hand and was responsive to all my questions. She knows all about plumbing, fixtures, etc. Super personable and a hard worker. She often stayed late helping me decide. I worked with her for 2 months and NEVER had a bad experience. Another co- worker is a but off putting which is why I stuck with Liz.”
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
“Zoe was so incredibly helpful with helping us pick out the right hood for our kitchen renovation! She was patient and took her time explaining the products to us. These hoods are the best when it comes to intense Asian cooking, I am so excited about the tru stream technology to clean it! Great warranty and free gift with purchase.”