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February 2024 by Ian Storrar
Reza is a great guy in a lovely little shop. He’s very pleasant to talk to, and makes jokes about things costing more than they really do. You just have to get used to even if they’re unexpected. It’s a small family business so I like to support him, especially with tough times through the pandemic and recent break ins.I’ve bought lovely jewelry for my wife and daughter here. All reasonable. Nothing too fancy or very expensive (you can find nice things for under $50 or under $500 depending on the occasion) but I figure I’m paying partly to support a local business as opposed to big retail or online mass produced stuff. I had a watch repaired too. The repair was great. He did lose my phone number so I dropped in after not hearing back from him for a while. It was done and cost exactly what he’d estimated.
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January 2024 by Liz K
Lovely selection of jewelry and the owner Reza is so kind. I have bought a lot of gifts here and had small repairs done (broken chains on jewelry etc.) Definitely recommend you stop by!
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December 2023 by Toby Gould
Very negative experience. Would never frequent his shop again.
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November 2023 by Leigh P.
The owner is such a gentleman. He assisted me in finding the perfect necklace for my 10-year old niece. He sized and polished the silver chain, and wrapped it in a pretty gold-colored ribboned bag. I'll definitely be returning to Jewel Box, but next time the gift will be for myself.
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April 2023 by Anna P
For too long, I have been carrying around 2 watches that needed batteries and one of them also needed a link removed (band adjustment.) While traveling, it can be difficult to have to leave watches for later pickup, but here, I was able to get “walk-in service” with a smile. One of the watches was a slightly fussy Swiss Military watch that required a special tool.In under 15 minutes I was able to have everything done for $50 including 2 batteries and band adjustment. He also reset the date and time and double checked the fit after adjustment. He works carefully and it’s clear that he is a fine craftsman. It feels great to have the watches working once again.I enjoyed the conversation with the owner/repairman and shop guests. I would recommend that anyone travel to this shop if you’re looking for quick, quality watch service.
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April 2023 by Eliza
today i walked in to the jewel box to try to get a ring sized. i’ve been here before to have my watch serviced and wasn’t anticipating being pranked and made to feel foolish by the employees there.i asked if i could size a ring, the employee gave me a skeptical look and asked to see the ring. i told them i don’t have it, only a piece of string that matches the ring size, as i pulled it out the employee rolled his eyes to his coworker and then told me they would charge me $20. i immediately felt uncomfortable, said “oh, ok” and turned to leave. as i walked out the door he yelled at me, “oh, i’m only joking”.huh? what kind of joke is this? definitely not a funny one.i am a scrappy looking non binary person. i was in beat up sneakers and overalls. i had just come back from a walk with my dog so maybe i didn’t fit this employees idea of what a Worthwhile Customer looks like. this is not the first time i’ve been treated pooly or with suspicion by businesses in Montclair, even though i’m a neighbor, paying rent only .3 miles away.if you’re looking for pretentiousness, visit the Jewel Box. if you’re looking for helpful customer service, i’d visit the flat lands. i won’t be bringing any business back to this place and encourage those who don’t fit the WASPy phenotype to stay away.
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July 2022 by helene c.
Not satisfied or happy at all and fear they have lost my heirloom jewelry! I dropped off my heirloom gold chains and antique watch for repairs over 8 weeks ago. I went back 3 times to get them. They are either closed or say on their phone message, "We'll call you back asap." They haven't. I've left 6 messages and gone by the store. They should at least call me back. I've lived in Montclair for 60 years and am so disappointed in them and afraid my family heirloom jewelry is lost. There is no way to contact them. If I don't hear from them soon I'm going to post a sign on their door! DON'T GO HERE!
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April 2022 by Marina P.
I was not satisfied with their service. The guy was nice. I was told my white gold chain and another gold chain would be fixed in two weeks. I came back in a timely manner and he said he needed another week. I came another week later and only one of the chains was given to me. It was a while ago. I think he might've not charged me for fixing one of the necklaces. I also felt like my white gold chain was way smaller. I wish I could prove it! I also felt like he gave me a completely different gold chain back. I was extremely disappointed and would never go back. I don't trust this business! :(
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September 2021 by ilima frequencybiocence (Greetings)
Love this jewelry store I go to get my watches fix and browse among the many jewelry displayed also bought some unique pieces
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February 2021 by Szilard S.
Super friendly owner is constantly pulling your leg, in a good way. Removed a link from a bracelet and fixed a chain for me at no cost! He runs a helpful family business.
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December 2020 by Safi Rouhi
I came here to have a bezel removed from a dive watch, and told the guy that while it was fine if the bezel itself was damaged in the removal process (I was replacing it), I was not ok with damage to the watch case. He took it behind the counter and about 10 minutes of banging and scraping noises later he returned with the bezel still on and several deep scratches in the watch case, which he denied making. He also broke the bezel action, which is a bit less trivial now seeing as it's still stuck on the watch. He was totally uncommunicative the the whole time and never warned me that he didn't have the proper tool, which he told me after the fact. He didn't charge me anything though, so I guess if you need to irreparably damage a polished metal surface on the cheap look no further.
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March 2020 by Heather D.
Convenient location in Montclair. It appeared that my ring was sent out for the repair? I would have been happier if the claim check would have had the store information including phone number because I was not contacted that it was ready. The owner has a very interesting sense of humor and kids about pricing, which made me a little uncomfortable. But my ring came back repaired and cleaned so ultimately I got what I was looking for.
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October 2019 by Ron R.
Reza and Mina are delightful and remind me of what it means to have a locally owned business where sincere customer service is ever present. I have been a customer for 15 years, beginning with watch batteries, watch bands, then earrings and necklaces for my nieces. They are reasonably priced and I always feel that I get a good value. Reza has become a friend that I drop in to see from time to time and we visit - friend to friend. I will keep going back.
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October 2019 by Jane S.
Reeza and his wife are gems! They're customer service pro's that make you feel valued and appreciated. Im happy to endorse this very special Montclair business.
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September 2019 by A L.
I had my battery replace for my watch. Reza was such a funny, kind gentleman. His wife Mina was so welcoming too. It was refreshing to be in a locally owned business with down-to-earth folks again. They also have a wide selection of jewelry - perfect for the holidays! Thank you both for uplifting my weekend and bringing a smile to my face.