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October 2023 by Stephanie Sakai
After one year, after the warranty expired, the installed carpet started showing wrinkles and buckling (bubbles under the carpet). I was told it needed to be re-stretched. After speaking with other carpet repair experts I was told it was likely the power stretch wasn't done adequately and that damage to the carpet and secondary backing may have resulted. French Bros. came recommended for hardwood/vinyl floor installation but I can't recommend them for carpet installation.Previous review:Great team at French Bros. Everyone I met with was knowledgeable, professional, and friendly. I researched many places and I found French Bros had reasonable prices and I felt they were the most trustworthy. They were highly recommended and I was able to feel confident the job would go smoothly. Roberto was a total pro and Nicole helped to make the installation quick and easy. I’m enjoying the new flooring and look forward to working with them again in the future.
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October 2023 by Ester B.
Very professional and courteous staff. Promptly addressing my concerns and questions.
Was a pleasure to do business with.
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October 2023 by denise mitchell
We used French Brothers again with amazing results. This time it was for carpeting for our rental. Nesreen guided us into a really nice quality carpet at a great price.
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October 2023 by Marky Lynn Quayle
I was very pleased with the French Bros for all these reasons:fair pricing, no price gouging, excellent workmanship and expertise of installation and timely completion of the work: no waiting.
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October 2023 by Valerie Alabanza-Cary
Third time with French Bros and did not disappoint! First for flooring, second for garage flooring and this time for carpet replacement. Nesreen found the exact carpet I wanted and was able to get my order in quickly in time before furniture arrived. She made the process so easy for me. French Bros is incredibly customer oriented - thanks Brad and Nesreen! Installers were nice, professional and did it all in one day! Highly recommend French Bros!
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October 2023 by Walt Meservey
Dear French Bros,I'm VERY satisfied with the professional, prompt, and economical service I received from you.Before I visited you with a carpet sample that I had to match, I had visited a flooring shop in San Rafael. The salesperson there was unhelpful in attempting to find matches to my carpet sample, unenthusiastic about the project of carpeting my new stairs, and quoted me a price that seemed a bit high. A landlord friend of mine recommended your company to me, and so I came to get a bid from you.Brad was very helpful in finding carpets that closely matched my sample, and quoted a bid that was HALF of that from the San Rafael shop. The French Bros crew showed up on time and did an excellent job of carpeting my new stairs in only a few hours.I highly recommend French Bros Flooring to anyone in the Bay Area.Regards,Walter Meservey
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October 2023 by Tamir Scheinok
My 6th grade daughter needed a carpet remnant for a school project. She called and spoke to Scott. He was very kind and told her to stop in and we would take care of her.When we arrived he has a remnant ready for us at no charge. He discussed the project with my daughter and made her feel important.If they treat school kids this well, I can imagine they have spectacular service with regular customers.It didnt hurt that it was easy to get to and there was plenty of parking.What a lovely experience!
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October 2023 by Shareen Fanburg
We are so happy with our new floors!! First, Nesreen in the main office is amazing! We had our family room floors done by French Brothers about 8 years ago and we were very happy then. My husband and I wanted to have our bedroom carpet taken out and laminate floors put in to match our other floors. The day that I called Nes had 2 men out to our house to give us an estimate that same day. We also picked the install date that we wanted and got everything scheduled so quickly. Louis was in charge of our install and he was amazing. He was professional, did a great job and got the job done quickly.Just recently we decided to call French Brothers again to install new floors in our kitchen. Once again Nesreen was so quick, professional and friendly. She was able to have Roberto come out to measure our kitchen and within a week we had new floors that we love.We love our floors and love French Brothers. Thanks Nesreen, Louis, Roberto and team. I highly recommend French Brothers and would use them again if/when we have a need.
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September 2023 by Alexis Shaughnessy
We have been a long time customer of French Bros. and have worked on many projects together. Our Rep, Nesreen, is cosnsitently, kind, professional and personable.Their customer service, knowledge of flooring, and execution of installation are seamless every time.
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September 2023 by Marilyn Schaumburg
French Bros. now and forever! I've been coming to French Bros. for over 25 years. The service can't be beat! Whether for my own home or for a rental unit, French Bros. helps me find the perfect carpet. I shop in the City and am always welcomed by Nesreen. Service, selection and installation can't be beat!
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August 2023 by Karen Lee
We've purchased from French Bros. twice now for two of our bathroom remodels and I would not go anywhere else in SF for my flooring needs. They have a big selection and Nesreen in the SF location is the best - she's very communicative, helpful, and kind. Highly recommend!
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July 2023 by laurie l.
I was at the end of my floor search for my remodeling project and was in the area and wanted to leave no stone unturned. I mean I visited over 15 floor stores and some of them multiple times from Oakland to San Leandro to Hayward and Union City! I was down to my final pick but decided to check out French Bros. I was greeted by Juan who I wish I would have had at the beginning of this journey. What I thought was my number 1, I think found another that caught my eye and low and behold, I bought it. With that said, Juan was super patient, super knowledgeable and we talked about other things other than the floors like windows and paint selection. If I could take him with me on this crazy journey or remodeling I would. I will be back for carpet when I do my upstairs Juan... So don't you go anywhere dude! You rock!
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July 2023 by J L.
French Bros was recommend by our building's HOA and recently replaced the flooring in our condo. I am glad I went with the HOA's recommendation! Nesreen and Roberto were super helpful and responsive when answering all our questions and explaining our options. We ran into some issues when preparing for the floor installation and another company may have refused the job, but French Bros (especially Nesreen!) was patient and willing to work with us. They made the process a lot easier. The new LVP floors they helped pick out looks great! I definitely recommend French Bros if you are looking for a flooring company.
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July 2023 by Nancy Down
Nesreen, Roberto and team are great! They're incredibly helpful and responsive and their team does fabulous work. Would absolutely use them again and highly recommend!
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July 2023 by Kelvin Quan
French Bros and particularly Nesreen was wonderful to work with. They installed our floor 2 years ago and worked closely and timely with us to replace the flooring after water damage fromour neighbors. Nesreen and her staff were patient as we made our selection, asked for several pricing options, and incredibly patient navigating through our homeowners association. Overall, the pricing was great, the service professional and timely, and the flooring attractive and high quality!
