-
March 2024 by Wendy Franklin
So many people in the medical field have experienced Covid burnout. I would give them a pass. In any case I had a really good experience here both when scheduling an urgent care appointment and in how I was treated.
-
March 2024 by fesseha lakew
Bad service all around.
-
January 2024 by Hal Eisen
While I do like my doctor (Dr Jennifer Lin who is kind and capable), the business is not run competently. Wait times are long, they don't answer the phone, the support staff are uncooperative and unresponsive.
-
January 2024 by till ithz
Truly awful. The staff couldn't care less most of the time. John, the office manager has zero accountability. Staff say he's in the office and will return a call later in the day then staff says he was never in the office and will call tomorrow. Some appointments are 13 months away. How can you possibly provide any reasonable standard of care with 1 year away appointments? How do you even let the words out of your mouth when scheduling a year away? Very disrespectful and insulting.You have to follow up with them when there are alarming blood test results. Which is not easy to get ahold of a live person in the same state! Ebony has even said to go somewhere else to get care.Dr. Lin (and her assistant) seem to be a good doctor/caring assistant, but are saddled with support staff that are horrible.Scheduling is insane everywhere but when there is an urgent matter (like a potential DVT!!) good luck being seen. Very disrespectful and uncaring from everyone else there. Administration Staff has poor scheduling skills and the inability to learn and adjust to challenges is obvious.I would like to believe that everyone under the roof of Emeryville's Family Medicine clinic cares. Unfortunately, they've repeatedly shown they do not for over 2+ years.Maybe they are severely understaffed, maybe the management team is incompetent, whatever the excuse.... patient "care" is greatly suffering.
-
April 2023 by Joel W.
I received a referral from my physician at my WELLNESS EXAM, I'm now on Medicare, for a Calcium Score Test at the Stanford Emeryville location. It's a self pay test since Medicare doesn't cover it. I called and while speaking with a rep I was glancing at the referral sheet my Dr had highlighted. I noticed that John Muir Concord offered the same test at the same price. The rep had come up with a time on April 4th that sounded good but upon looking the above mentioned sheet I told her that I DID NOT want the appt and would call back if I changed my mind. Sent a message to my Dr inquiring why he referred me to a location that seemed about the triple the drive. I checked and it was actually quadruple. He gave me the referral to JM Cncd and I called to schedule. THEY DIDN'T HAVE AN APPT UNTIL THE MIDDLE OF JUNE. Made me wonder what was wrong with the Stanford facility and why did my Dr refer me there. I thought liberals, which pretty much ALL these people are, were against burning fossil fuels UNLESS THEY'RE MAKING MONEY ON IT. Anyway I forgot about it until I got a letter reminding me of the appt I NEVER scheduled. It of course came Fri afternoon so that there was nothing I could do until Mon. I called first thing, got put on hold for 15 minutes, talked to someone who put me on hold again and when I finally got through was told the appt was already canceled. I may change my mind if I'm DYING OF CANCER but otherwise I want NOTHING TO DO WITH STANFORD
-
February 2023 by Andrea M.
This Stanford Health location is in violation of California & Federal laws by refusing to accommodate legally-protected mask exemptions. Despite sending in my partner's exemption documents well in advance, and the facility assuring him that everything was in order and they were prepared for his appointment, we were still turned away by two staff members once we arrived for the appointment. They refuse to follow the laws and CDPH guidelines which are crystal-clear on mask exemptions, and unlawfully denied my partner care.
-
February 2023 by Bay A.
Stanford Endoscopy dept: do better. Shame on you for expecting patients to book appointments WEEKS/MONTHS in advance but you don't tell them the time of the appointment until the evening before? This must be entirely about YOUR convenience, not the patients. Absolutely crazy.
-
January 2023 by Cynthia W.
Becoming more and more disappointed with Stanford. I have a great primary physician, but good luck getting an appointment. When I write my physician, I mostly get an answer back from a patient care coordinator without medical experience, and it's usually a stock letter. I wrote today because I was very sick. I get an answer back about 3 o'clock in the afternoon that says make an appointment. I can't get an appointment at 3 o'clock in the afternoon. They could've called and offered me an appointment but instead, I get a stock letter. This is not patient care. It is becoming more and more of a disappointment and I have started to make appointments outside of Stanford so that I can get medical care and not letters. I previously spoke to a very kind and very nice patient advocate, but in the end she was unable to do anything to help. I made an appointment outside of Stanford.
-
December 2022 by Molly A.
State of the art technology and an easy to get to location. I did a CT scan here and the experience was wonderful. They ran on time and I got the results the same day. Fantastic!
-
December 2022 by Nigel G.
It's very hard to review this group. I joined them because my long-term family doctor did, but she's now retired and after a period, I've left them. The pros:- They have many services available onsite. For example, your doctor can order bloodworks at their lab, you walk to the lab, and the results are available online within an hour.The cons:- In an era where the medical profession is finally getting its act together and many groups are using EPIC, so that your health information is automatically shared between your doctors (which can be numerous as you age!), Stanford does not. It's an absolute pain in the -ss transferring information into the system and just as bad convincing their personnel that other physicians are handling certain aspects of your care.- This may be a person-to-person issue, but I strongly objected to my family doctor trying to prescribe additional doses of medication that are being prescribed by specialists outside the Stanford system.- They have many services available in-house (Yes, I listed this as a pro-). The problem is that they're a quasi-HMO. All recommendations are to doctors in the Stanford system. If you accept this, thinking that a specialist in Emeryville would be convenient, you could find that you were being sent anywhere from Palo Alto to Walnut Creek. Personally, I don't think Stanford has a monopoly on good specialists, and prefer to make my own selection.- Oh, and one more thing. You'd better make sure your insurance fully covers their services. Their standard billing rates are stratospheric.
-
November 2022 by Edna M.
I've been going here three or four years for primary care and endocrinology and have also seen Sports medicine and cardiology docs. They've all been terrific. Support staff are excellent, too, and I've usually been seen very promptly after I arrive at the facility.I do find I'm having to wait longer for appointments now, but I believe that is happening all over the health care industry.One problem they have is that it is impossible to speak with a doctor on the phone, and if a medical assistant calls you, and you can't take the call, there is NO way to call her back. Very annoying. When it came time for hip replacement, I wanted to stay in the Stanford system but found they only do the old-fashioned posterior approach, not the easier, less destructive anterior approach, so I went to UCSF for that and had an exellent experience there.
-
September 2022 by Carmel S.
Have you seen the question, "Is Stanford Health good?" And then the answer, yes, Stanford Hospital is one of the best hospitals..... Heath not hospital! STANFORD HEALTH IS NOT STANFORD HOSPITAL. The corporate arm of Stanford sells its logo to this new model of buying up as many doctors and medical offices as possible under the "wow Stanford!" logo, doubles all the pricing, completely controls their group of doctors and your care, will not allow Medicare patients to see key doctors. Their administrative staff 's focus is not your health. Their focus is maximizing dollars with minimum work or care. Like a ticket taker at the movie theater. I left Kaiser so that I could go back to my orthopedic doctor that I had for years under HN. I had to sign up with the Stanford Health group because he was now under that logo. They absolutely would not let me make an appointment with him. It was kind of bizarre. First they said he was on vacation, then they didn't know when he was coming back, then he didn't take patients with back issues. Even though as my doctor and as an Orthopedic doctor I knew he worked on every body part, (He took care of my back and did my shoulder surgery. He knew and was familiar with several of my body parts). I'm still quite miffed. My physical therapist who knows him well said, "I'm positive he had no idea that you're trying to see him!"A week later I did a study of a number of Internist (I also needed a new primary care doctor). I settled on three really promising doctors. I called Stanford Health because one of the three was listed at an office close by. I told them I'm already registered and I wanted to make an appointment with this particular doctor and i could see she's taking new patients. After he took my name and birthdate he came back and said there were no appointments available. When I told him I could wait he said she's booking 2 YEARS out. What can you say to that? I laughed it was something a 7 year old would say in a panic. A lie is not being clever. It's ignorant. It's even too absurd to say it's unprofessional. . . Because my friend's daughter and son in law had just signed up with the same doctor. What can you do? Just be aware and try to find a great doctor in private practice not under one of these b******* health controllers. If you have health insurance you can go to Stanford Hospital, if you want, or any other hospital as long as your doctor has an affiliation.
-
July 2022 by John J.
The costs are so high, and the scheduling is difficult to get to see a specialist.. They used to be compatible in cost and easy to get into. As soon as my primary care doctor retires I will stop using Stanford Health Care.
-
June 2022 by Deborah D.
One star for price gouging. My PCP ordered a CT Scan with dye and sent me here for it. The eye-popping price, which was not provided until I checked in for my appointment, was $15K. A week later, a surgeon wanted me to have the exact same CT Scan done and she sent me to Magnetic Imaging Affiliates (used to be Alta Bates Imaging/Mammography on Telegraph in Oakland). Their charge, before insurance kicked in, for the exact same test with same dye was $1,630 total. Yes, Stanford has a slick facility and has extra staff around to help you in their stylish hushed rooms and waiting areas. But is valet parking worth $13K to you? tl;dr: if you have an order from your doctor for testing, call around to facilities to find out what costs will be before you blindly go to the facility your doctor referred you to. You should be able to take your lab/test slip to most any facility that offers the same procedure.
-
May 2022 by Lisa H.
The providers I've seen have been excellent, but the availability of after hours care is really horrible. I came down with upper respiratory symptoms on Tuesday evening. They were mild and I thought maybe my allergies were acting up. By Thursday morning I started thinking I might have Covid, I called Stanford to see if I could get an appointment to get tested. No Covid testing was available in the East Bay with Stanford until five days later. OK fine, I found a neighborhood Covid testing site on Thursday and got tested with a PCR. On Friday I got my results and I was positive. I started trying to figure out how to access after hours care with Stanford. That took at least an hour because the phone numbers I had been given were wrong I finally reached an advice nurse. She walked me through where to find a lengthy form I had to fill out to request a prescription for antiviral medications because I am at risk for becoming seriously ill with Covid. After filling out the form, patients are supposed to wait for 24 to 48 hours to get a response. Seriously Stanford, WTF? In the middle of raging pandemic, why would you not have adequate staff available for testing for Covid and adequate medical staff to do video visits with patients that need medication, advice on whether or not they should go to an emergency department etc. I am going to contact UCSF on Monday and see what their availability is for after hours care.
