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March 2024 by Otto L.
I rented a car for 24 hours and Zaire was excellent. He apologized for the wait, even though it was for less than 5 minutes. No hassle, not pushy about trying to sell me on extra coverage, just took care of business with politeness and speed. The only reason I'm not giving 5 stars is because the car only had one functional speaker (at least that's what it sounded like) and it stopped working after about 2 minutes and never came back on again. Not a big deal for me but if I had a long drive, I would have been disappointed. Other than that, I'm definitely renting from there again since it's so close to my house.
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February 2024 by Daniel Bandolero
Great service, rented the car with the help of AAA after my car was stolen. Friendly guy help me check the car out and Zaire helped with returning the car.
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January 2024 by Joe L.
Enterprise Rent-A-Car if you guys are trying to rent a car on my suggested be do not show up to the Embarcadero office of Enterprise in Oakland I got the worst service there I would try to steal 200 bucks for me. I never wanted to return it, and I kind of find out there's a drug attic. if I would've known that I wanna get my money but I mean I went through stream in the amount of stress trying to get that money back. It was like pulling teeth. I will never rent a place from there. What I say is beware I will go to another office to another company.
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September 2023 by Larry Best
Great customer service
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August 2023 by Kayla kayla Kayla
Enterprise have great Deals, Amazing Customer service, very clean Office, I've Been a Member for years I Only Rent from Enterprise
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August 2023 by Tiffany S.
Id like to thank Bertha for a great service and smooth run through of what my options are since I had very little options literally. Very patient and thorough. She did an amazing job to make sure that everything was done correctly and I appreciate her help. Thank you.
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July 2023 by Jared Wagner
Very pleased with my experience here. Picked me up and dropped me off at no additional cost. Daje helped me from pickup to return, really appreciate her and the rest of the staff here!
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May 2023 by Cherry Shen
Below average experience among my 10+ car rental experiences from different cities across the county in the last 4 years.1. They didn’t let me choose our car at all. Unlike any other places where they show you the lot for you to pick, the two pick up counter people just lazily handed me one and told me that’s all they have which it’s a lie. Terrible attitude.2. The car we got had multiple scratches and damages already that they didn’t bother to go through one by one with us. We didn’t know if they were fully recorded on their record or if we would be held responsible for those pre-existing conditions3. The car clutch is in bad condition. Makes abnormal sound and vibration throughout our entire 12 days. We were in a rush for a trip so we didn’t want to go back and change consider we were told “no other mid size SUVs available”4. Front desk lady is friendly but the two pick up area people aren’t not5. We ended up being hit by another car lightly from the back and had to call the police. Police were looking for the car registration which should be provided in the car by the rental company was nowhere to be found in our car. Causing us some trouble. Very unprofessional.Compare to the Philadelphia and Atlanta Enterprise that I’ve used before, Oakland is the worst.
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February 2023 by Gabriel De Leon
The rental car is so expensive on top of my own insurance I have to pay for their insurance which is ridiculous then they don't have cheap cars for rental I'm not recommend this company at all
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February 2022 by GL R
Best service in bay area.. If I open a company I would hire all those workers of that office.. smooth service, quick, very much looking to provide the best experience for me.. Raj is a great agent... highly recommended place
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February 2022 by Donna wells
My experience at enterprise was amazing. The staff there is very friendly. Bertha one of the employees there was very helpful went above and beyond to help me out. Thank you
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December 2021 by J. R.
Impressed with this Enterprise Rental pick up spot. Although I had to wait for about 40 minutes for a car; needed a SUV, they found one elsewhere; had it delivered; cleaned spotlessly there at this lot, and thoroughly sanitized. Professional young people worked here and were very solicitous in bringing me a chair so I could sit outside, under a tree and supplied with a glass of ice cold water.
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December 2021 by Joanna Roberts
Impressed with this Enterprise Rental pick up spot. Although I had to wait for about 40 minutes for a car; needed a SUV, they found one elsewhere; had it delivered; cleaned spotlessly there at this lot, and thoroughly sanitized. Professional young people worked here and were very solicitous in bringing me a chair so I could sit outside, under a tree and supplied with a glass of ice cold water.
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September 2021 by Amy Milne
Extremely slow service especially when there is 3 people working here. It never takes this long when I rent with Avis. I’m only using enterprise because I get a discount through insurance.
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September 2021 by Butter C.
A car insurance company set up this rental for me. I have to say that I received very excellent customer service. At first, the car I reserved was given to another customer but Adriana made sure I had a fuel economy car at least as good. Also Biruk made sure I made it home safely when I returned the rental car. Both Adriana and Biruk were extremely professional and really went out of their way to offer excellent customer service. I can see that this can be a demanding job when there are stressed out customers but both Biruk and Adriana know how to do it well and make it look easy! The guy who cleans the cars also was awesome in giving me a ride home!
