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September 2024 by Jiahua Zhu
Downtown Toyota is a very nice car dealership! I got a Subaru Impreza around the MRP while other dealerships add several grands on that basis. I also absolutely love my sale Sergio, would recommend him to anyone, very patient,kind, warm-hearted, and straightforward! He does not play tricks with pricing or talk you into any traps, simply wants to help you to get a great car with affordable price! 100% recommendation, definitely go if you want a cost-efficient deal!
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September 2024 by edidiya woldesenbet
The nicest people until you buy a car and drive off with it
After that they’re rude and don’t want to help with issue
They sold me a car with a battery that was drained and only lasted me a year and whitin the year I’ve been having to jump start it at least 50 times and now less that a year after I got the car battery completely drained and they tell me I need to buy a new one
I would recommend anyone looking for a used car to look else where
Brandon in service sales manager and everyone unwilling to replace the battery they sold me knowing it had a few months left in it
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September 2024 by Johan Quie
I was aggressively told I would be fined $10,000 for parking in the customer parking lot bc it was for ‘new cars’ only. Scheduled a test drive for a Land Cruiser around my 1-yr olds nap, I show up and they wanted me to wait 20 minutes before I could drive the truck so I left. I recommend Toyota of Berkeley. It’s ten minutes away, larger inventory, employee parking and smaller dealer markup fees.
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September 2024 by Iyad Birawi
Very rude management Racist disrespectful
Sales person Raj was nice
I got kicked out by the manager at the front desk
Hei is so rude and racist
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August 2024 by Sana Khan
They never submitted my registration paperwork so I never received the proper permanent plates in the mail. I had to waste multiple days at the DMV trying to get this fixed. The DMV said they never submitted anything. They also pressured me into buying an expensive LoJack for my car (because it was already installed and they didn’t want to remove it) and then never properly registered the LoJack or set up the app. I’ve called them about this 4 times and it has never been resolved. I’d just like to use the device and app I paid for!
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August 2024 by Andrew
Terrible customer service. We knew the car we wanted, called ahead to make an appointment, told us we got a VIP appointment and everything will go smoothly.
Once we arrived a sales person was assigned to us. Didn't shake my hand or even tell me his name. The whole time we were asking questions he was on his phone.
When we asked about a incentive/discount he told me I was wrong and I need to re-read the fine print. When I was right all along he just didn't want to give me the discount.
Never coming back again just for their rude and terrible attitude.
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August 2024 by Jimy Salgado
Good service ? ? I recommend it
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August 2024 by m n
Ask for Shafi for sales, Abdul for Finance. Easy, fast, and real!
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August 2024 by Ian Javkin
This place is a joke. Terrible service. If you can go to a different Toyota Dealership, do so.
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August 2024 by Justin Chu
I recently had an infuriating experience with Downtown Toyota Oakland. I had been in communication with a sales representative, Amanda Woods, regarding a RAV4 Hybrid LE. Two hours before my arrival, Amanda confirmed with me that there was inventory available. I explicitly emphasized to her that I did not want the typical drama of being told the last one was sold and then being offered other vehicles.
However, upon my arrival an hour ago, I was informed by the front desk that the last RAV4 Hybrid LE had just been sold. Despite my clear request to avoid this exact scenario, I was still misled. Instead of being able to purchase the vehicle I was promised, I was told I could pre-order the upcoming inventory.
I am absolutely livid about this situation. This was a complete waste of my time and incredibly frustrating. I had specifically confirmed availability before coming in, only to be met with misleading information and a blatant disregard for my request.
I strongly advise others to be cautious and ensure they get firm commitments in writing before trusting the word of the sales staff at this dealership. Do not ever shop here. Save yourself the frustration and avoid the bait-and-switch tactics that I encountered.
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August 2024 by Aye Moe
I highly recommend this Toyota dealer it’s a great atmosphere with great friendly workers that work hard to get you the best deal possible. Salesman Shafi was amazing person to work with and tried his best to attend to our needs and get us the best deal possible.I highly recommend working with him to purchase your new vehicle. He made the car buying process a breeze and simple. Thank you again Shafi!
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August 2024 by vanessa picado
hi , i am vanessa and i buy a car from a sell person name lorena yesterday july 15th , her offer was totally different after i sign the contract, i sign 12 times with out knowing what i was signing and they provide me the contract only until i got home with the sell lady , now the i read the contract i try to cancel my contract because is not what i got in my budget at the beginning and with the sell person, PLEASE DONT BUY YOU CAR FROM THIS DEALER they tricked you in order to sell the car and read all you documents you sign in
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July 2024 by John Badstubner
You can tell a lot about how a business operates just by looking at the chairs they tryna do business with you in—they’re falling apart. They lure you in with a car listed at one price, only to mark it up to something entirely different once you're there. I went to see a car advertised at a fair price, but by the time I got all the details, the price was significantly higher. It was a complete waste of my time. Don’t get played.
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July 2024 by Susie M
Dishonest and misleading
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July 2024 by pashupatisachin kandel
Went there seeing carfax price and did test drive, they overpriced me my $2k telling carfax price is mistake ; they did bait n switch on July 4th
