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October 2023 by Lucia P.
Chronically late by over 1 day on promised delivery date. Estimated time of delivery is also always off, so youate held up waiting on them.
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September 2023 by Itay L.
Do not work with DHL express. I was supposed to receive my parcel by 9/28. They missed the deadline and simply removed the expected delivery date from their website. I have been waiting for more than 2 weeks now and my parcel is nowhere to be found. I have escalated my issue with managers at DHL Express but received no helpful support, just generic answers. If you care about your time & money I would advise you to not ship anything with this company.
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July 2023 by Aaron
I would give 0 stars if possible, I ordered a high value item (and a hard one to replace even with compensation) and paid to have it shipped with express signed service, the package took longer than expected and was left on my doorstep without a signature while I was out of town. Simply a terrible way to do business.
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June 2023 by Luis Ponce (Lalo)
I needed to send a small item Internationally and the nice counter person(Michelle) helped me find the best option and also answered a few questions about the shipment. I'll be using DHL in the future and especially this location; definitely better service than their competitors.
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June 2023 by Ronald Berdan
I have bad experience of that stores most my items are wasn’t files correctly to the customs and the female working on front never assist me in the correct ways is very unfair this bad for business at all
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June 2023 by Ellen H.
I ordered a part for my car Monday June 5 from an online retailer. I paid an extra $40 for express shipping, since I am going out of town for a week and need it fixed ASAP. The next morning, I got an email stating it had been shipped. Great! Things were on track. That evening I got an email with the delivery date - Monday, June 12. Completely unacceptable when I paid for express shipping. I called DHL about it, and the ever-so-unhelpful woman on the phone asked me who I paid the $40 for shipping to: DHL or the retailer? I answered that I paid when I ordered it. She repeated her question. I said I guess the retailer since it all was in one amount. She then said that was the retailer's problem. What I SHOULD have said was "no, ma'am, once the shipping company picks it up it's THEIR problem." It's not as if the retailer is putting the shipping fee in their pocket; they pay it to the shipping company.The package did arrive today; however that is not what I would consider 'express' shipping, as the retailer said their packages generally would have arrived by Friday with their free shipping option.To top it off, after paying extra for express, they handed it off to the postal service to deliver anyway. Absolutely not worth the fee. I would not recommend DHL.
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May 2023 by Sue D.
Unbelievably useless customer service!! Was expecting a package and unfortunately was in the bathroom when DHL rang the doorbell. I called their customer service number to ask if they could redeliver since I was home and the driver might still be in the area. They said NO. Monday would be the next delivery. They had no time frame to give me but they said to check on Monday once the package was on the truck. I called on Monday and they said that the package would be delivered anytime on Monday. Could they give me a time frame or am I supposed to stay home waiting for a package and not shower or go the bathroom because I might miss the delivery? No they would not be able to give me a time frame...just by the end of the day until 9pm! So in other words, use DHL as your courier and become a prisoner in your home and no, you don't get to go to the bathroom either!!! This must be a courier service established by the Gestapo! I will never use this useless company that won't lift a finger to help the recipients of packages. If I could give them a MINUS RATING, I would because they are that bad.
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May 2023 by Andrew N.
Can I rate them minus 5 stars? I set up to have my package delivered without signature. I was home all day then received a message that they tried to deliver but no one was home. Not very believable especially as it was tagged to not need signature. I just went on line to reset to pick up from their locker and the package will be available in 4 days. What kind of service is this? Do you use clown cars to deliver the goods?
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May 2023 by Lyoni Sung
Used DHL twice already. Professional. Shipped on time as promised.
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March 2023 by Carlos Galdamez
I always request my package be left at a pickup point but they try to deliver it anyways. I always have to call, battle the bot answering calls to get through to a human being who can actually ensure my package will be left where I requested in the first place. The people at their pickup point are nice and the agents on the phone are nice. But if you call, you're going to have to battle the bot to get through.
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November 2022 by hahaurcoolandimnot
It was my first time dealing with this company. My family send me some gifts from overseas. They send on 09/10/2022.DHL did not delivered the merchants. I called on 10/22/2022 to inquiring about the mail. called customer service and spoke with Steven he was extremely rude. He didn't offer any empathy about losing my goods. I was told base on DHL policy they destroyed the merchants and they can not do anything about it. I didn't get any refund or anything. I lost the merchants and the money I paid for shipping. Poor business never ever do business with DHL.
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September 2022 by Yareco
I was shipped some of my items express by paying too much money they told me 3-4 days but Big liersNo more trust.
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September 2022 by Zizaa N.
good except sup should stop taking photos employes - he can take photo the site not persons - this should be stop immedietly - sul mohamed kim all nice - stay posetive- respect emplotes.
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August 2022 by Andreas Boeckl
Very helpful person at the desk during two recent visits. She made preparing my packages very quick and easy. Looking forward to using DHL for more of my international shipments.
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August 2022 by Mark Park
They open at 10, so if you need to get there "first thing", you can write off your whoke morning.
