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August 2024 by Midsommar
Unkind and unhelpful front desk, rarely pick up the phone and poor attitudes. This D4A location also lacks customer support, very slow (we’ve been on appointments waiting in the room for over an hour), and constantly downgrading services.
We’ve had over 20 visits since 2020 (spent probably close if not more than $10K) and we were told that “we had a history of no shows” and need to put down a deposit for any appointment. When we’ve never done any “no shows” at any vets, period. It’s infuriating how they treat loyal customers.
So we are now taking our business elsewhere, and the expensive immunotherapy over the years never improved the situation, our pup has actually been doing better now that he’s off of it.
I would say the Walnut Creek location is much better, especially the administrative staff.
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July 2024 by Nora Gallagher
I’m very pleased with the great care my miniature poodle has received. Dr. Yamakazi is very knowledgeable and Bobby is doing much better. Ashley also is very detailed and helpful in assisting in care and reviewing and emailing my instructions. Great job Oakland D4As!
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June 2024 by a t
Great experience from Dr. Y, William and Ashley.
All services and charges were discussed and explained.
Location easy to find from street and car.
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March 2024 by Omar Sultan
Finding Dermatology for Animals was a game-changer for my miniature dachshund who had been suffering from severe skin issues. After being referred by my veterinarian and feeling hopeless after failed attempts at other clinics, Dr. Christie Yamazaki's expertise shone through from the very beginning. Her sense of urgency in addressing my dog's condition was truly commendable. Dr. Yamazaki wasted no time in pinpointing the right medications that began to work almost immediately. Moreover, she meticulously crafted a comprehensive plan to not only identify the root cause of my dog's skin problems but also to prevent future flare-ups.
Over the course of a year under Dr. Yamazaki's care, my dog has experienced a remarkable improvement in her skin health, thanks to Dr. Yamazaki’s tailored treatment approach. What sets Dermatology for Animals apart is not just Dr. Yamazaki's exceptional skills, but also the outstanding support of her staff. From scheduling appointments, refilling medications, and visits with technicians, every interaction has been seamless and efficient. Everyone played a crucial role in my dog's journey to better health.
Dr. Yamazaki's responsiveness to emails and willingness to address any concerns further underscores her commitment to her patients' well-being. In moments of urgency, she has always made herself available, ensuring that my pet's needs are promptly met.
I am immensely grateful to Dermatology for Animals and Dr. Christie Yamazaki for their unwavering dedication and expertise in providing effective solutions for my dog’s skin concerns. I wholeheartedly recommend their services to anyone seeking compassionate and comprehensive dermatological care for their furry family members.
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February 2024 by Kenson K.
It took a while to secure a new appointment here for my elderly shiba inu. She had been suffering from UTI's and skin itching for a long time. I used to get steroid shots for her every few months from our vet to calm everything, but they were pricey and he recommended that it would cause long term harm to our dog if we do it constantly, especially at her age. We turned to DFA in Oakland and the doctor there was most helpful. She was put on a Rx diet which helped. We also got recommendations to try other foods out there on the market as the Rx food was rather pricey. The advise worked and our pooch is no longer suffering with infections and rashes.
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February 2024 by Nerice Coleen A.
I've been a client for about 4 years now and thought it was time to write them a review. For context, I have a white pitbull that was living off of Apoquel and STILL broke out in hives when exposed to certain proteins and plants. Because of this, we anticipated that getting pet insurance would be beneficial to us, due to his likelihood of getting skin cancer, allergies etc. After talking with my regular vet, they suggested allergy testing, and they were very transparent and said that it is going to be expensive but given that my dog was always in for skin issues, it would be worth it. During my research phase of finding a specialized doctor, one thing was consistent, testing and bloodwork was going to be expensive. After talking with my partner, we decided to invest and get our dog the testing he needed. My experience with D4A isn't always perfect BUT they have always been patient and quick to appease if there were any issues. Their front desk person is a little unorganized but nothing is left unattended. They have provided my boy, Peter, relief and he's been hive free ever since he's started going to them. We know now that he's allergic to 3 different proteins, and almost every native plant in California and we're outdoors pretty often. Now that he's on his serum, he can enjoy the outdoors and not be so itchy. They were always transparent about pricing and Dr. Yamazaki has always been attentive and patient whenever we are in for appointments. I can only speak to my experience with them and I have had a pleasant experience with working with them. As long as you treat the staff with kindness and respect, they will reciprocate that same behavior.
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January 2024 by Jenny S.
Just called to make an appointment. They can not give me a date for appointment but demand my credit card to put me on the wait list. No other vet does it. Sounds like they are crooks.
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November 2023 by Natalja Turok
I was very impressed with knowledgeable and friendly staff. After trying many other Vet clinks who would charge money for visits/tests/surgery, but would not resolve my kitty's health issues, I found D4A, where Dr. Yamazaki performed a successful surgery and my kitty is finally free of a mass in her ear. Very grateful! Thanks you all!
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November 2023 by Grace Gannon
The Dermatology for Animals team is awesome! Nate is so much happier now that his allergies are under control. They do a great job managing his vet anxiety too, and he seems to be more comfortable with each visit. Thanks for all that you do! ❤️
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September 2023 by Dan J. F.
Love this place. Very hands on, explained everything. The best part is they print out very detailed instructions for continuing care and explanations of all medications, shampoo, their uses, etc. very thorough.
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August 2023 by Robin C.
I was adopted by a cat who had severe allergies. I couldn't figure out what was causing them & scrambled to find a vet who could help. I was shocked at how few dermatology vets there are in the Bay Area. And fewer still who were taking new patients. Finally I found D4A & they had an appointment... in 3 months. So for 3 months my cat had to wear a cone while we waited for our appointment. They got her infection under control & did a good job of getting her stabilized -- I will give them that. But once she was stable & it was time to explore allergy testing, I was appalled at their approach. We came in for a visit where one of the vets stood before a white board drawing out & explaining what my options are. It was unnecessarily detailed & I was clearly being "sold." The gist was -- a blood test might be ok but to be sure, she'll also need a skin prick test. It was a mix of fear-motivation & trying to up-sell me. When I asked how much either of these tests were, the doctor feigned to not know. RUKM? It was shocking to be lied to right to my face & even moreso that she thought I'd believe her. The vet then left & an assistant came in to explain the pricing details to me. I nearly about fell on the ground it was SO expensive--$1800, to be exact. I knew I was being scammed so I left. I felt insanely angry that we had waited THREE MONTHS to get into this vet, my cat having to wear a cone the whole time, & they turned out to be used car salesmen. I asked around & finally found a friend who had been in this situation. She said, "I have the best vet ever, who's incredibly caring & affordable, but you'll have to drive to Turlock." I gave this new vet a call & she said, "I'm so sorry you'll have to wait, I don't have an appointment for 2 weeks. And it's going to be quite expensive, about $450." Only $450 -- Hallelujah!!! I've been seeing this vet ever since, it's easy to schedule, reasonably priced, & my cat is thriving. D4A is a classic case of Bay Area inflation, preying on people's need, & unacceptably jacking the price. My advice to you, if you don't want to wait or get scammed, is drive east!
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July 2023 by Courtney Flaherty
I had an excellent experience here. The team was thorough, knowledgeable and caring. They were wonderful with my dog, who gets nervous at vet visits. They did everything to make sure he had a positive experience, while giving him the best medical treatment.
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June 2023 by Gina Murphy
I was referred here to follow up on my pups ear infection. I was quoted a price for the Exam, cytology, plus meds. After the exam, my bill was over $900…When I questioned the tech as to why I was charged hundreds extra to look inside her ear & not quoted the price on that she said she would have to speak with upper management about it. She then came back & told me it was the “wrong one” which lowered my bill to $717.The vet was kind but my pup has Many serious issues that she sees Internal Medicine for in SF & I’ve never been charged so outrageously for such a simple problem. So sadly I can’t afford.to return here for another follow up.Side note: I thought they were so kind to offer to trim her nails & they charged $39 for it. Silly me.
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June 2023 by Gaye L.
Dr. Yamazaki, Ashley and the rest of the team at D4A Oakland are the most caring and kind vet team I've ever experienced. By the time we brought our dog to them, we had been given the run-around by several other practices, but D4A Oakland was fantastic. Our poor dog, Daisy, had advanced cancer so once Dr. Yamazaki had gently done the biopsy, there wasn't much else she could do. She did, however, recommend an end-of-life vet that comes to your home, which helped make a horrible experience much better. Then after all of this, we received a card signed by Dr. Yamazaki and the whole team with truly kind messages. I thoroughly recommend this practice, and will always be grateful to them.
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March 2023 by Danielle N.
In response to the reply to my review: To write back and imply that I am lying and posting a review from my experience to be malicious, instead of approaching the situation with empathy and truly trying to resolve the issues listed? I would expect nothing less from a company that employs such negligent doctors. I have been going to your Oakland location for over 6 months now, and am there quite frequently for her cytopoint injections. My husband brought Mia in for her first appointment, so her profile may be under his name hence your inability to locate me specifically. Nonetheless, I wrote this review detailing MY experience at your location. I don't know how many other clients have had similar experiences as me or how many other client relationships Dr. Yamazaki has ruined, but if you have a fear that people will go to those lengths to express their displeasure with this clinic, your company really should take a step back and asses the common denominator.
