-
June 2024 by UR2L8 (UR2L8)
The cashiers at this pharmacy are horrible .. some of them especially the newer ones are giving other customers medicines to you in error and if you don't look carefully you could be taking the wrong medication .. I go back there to scream at them for being careless because a person can really die from taking somebody else's medication .. whoever is in charge of this pharmacy is doing a poor job of vetting and training these staff members which should be terminated .. including the manager ...
-
June 2024 by Delores Fisher
Don't waste your time shopping at this CVS. Because I want to sort local shops, I went here with a large shopping list for household and personal items, including large items of multiples of toilet paper and paper towels. There were no carts. I spoke to the manager who did nothing to try to help me. Seemed angry. Finally, after realizing that other items on my list were locked up and that this same manager had the key, I left. Back to Amazon. So sad.
-
April 2024 by Mymy
Amir is very helpful and professional
-
March 2024 by Brown Family
The technician at this location is terrible. Dr sent in a RX, I called to verify and the guy who answers the phone was extremely rude. Started going off how they will not be answering the phones and to check the app. I expressed to him that I would be a new customer and that I didn’t have a profile, he acted extremely bother that he had to look it up. Then proceeded to tell me he sent back the RX cause my insurance didn’t pay for it. How did he know I didn't want to pay out of pocket.. the whole conversation and experience was bad.. Bad customer service. I will not be bring over my prescription to this location nor to CVS.. really left a bad taste in my mouth. No one should be treated that way. Specially new customer.
-
January 2024 by Parisa Ahmadi
Zero satisfaction with customer service!!! I paid $70 cash to reload my prepaid card there. The front store lady did her work seemingly and she didn’t print a receipt for me while I was in hurry. Later I discovered that the money didn’t come to my card because it was not ably to be reloaded there. They created a case number for me even finding the card numbers and time of payment and covered to refund but at the end the customer service today said nothing and money is not there.
-
January 2024 by Reina Q.
If I could rate this location in negative stars, I would. First, pharmacy manager, Ronald Wong should never work in a minority community. I routinely witness him misinform and mistreat vulnerable people. Full disclosure, I'm writing this after submitting both a corporate and government complaint regarding this location. My main issue is that Ronald will advise about the status of medication without having full knowledge. He told me that a prescription that I've had for almost a year lacked a diagnosis one month (obviously wrong) and that my insurance didn't cover another (wrong again.) If I wasn't savvy enough to verify coverage on my own, it would've resulted in great expense and medical hardship. Furthermore, Franklin advised that Ronald could've dispensed my medication, but didn't want to help me (and you think that your boss is bad- what a toxic disclosure.) This location is constantly neglecting to submit prescriptions timely and doesn't notify the patient of their arbitrary decision making process. It would be easier to know upfront if they're going to delay processing of an in stock medication so that a patient can make timely arrangements. Honestly, this CVS location is the worst that Oakland has to offer. Go to Walgreens, Safeway or Costco instead.
-
December 2023 by James P.
Like the music that's playing, but could stand to lower the volume so I can hear myself think, or at least hear the pharmacist when they speak.
-
November 2023 by Karen W.
Yelp forces you to mark at least one star, but I'd give my last experience none. I was there to buy decongestant. I was unfamiliar with all the options so needed to read the packaging before making my choice. I walked up to the pharmacy to request a bottle of this over the counter medicine which they require, most likely to counter theft. The staff in the pharmacy were just starting to close up the pharmacy, with staff still behind the counter, but much to my dismay refused to help me even though I was visibly sick and politely asking - really poor customer service. It's too bad we no longer have local pharmacies that might actually care about their customers.
-
November 2023 by Lancelot M.
Your local cvs store, you can get last minute items from gift cards to aspirin. Where else ?
-
October 2023 by javier soto
Love this place Always Nice Costumer Service and I feel Safe here , They Have Security all the Time??✅✅✅✅
-
October 2023 by Jay Price
CVS on Fruitvale was robbed by a large group of people this week. CVS is usually not a bad place to shop. If the owners of these stores, don’t go high tech. Implement security changes, not the same old way. There will be no shopping in areas like these. These communities spend and they are worth it, step up!!!
-
September 2023 by Venero Ramos
The reason I gave this place a 1 star is because a associate that works there her name tag said Sabrina made a very rude comment that she wasn't there to help a guy senior citizen
-
September 2023 by Sidney Hayes
What I loved about this store is that the employees are amazing and friendly. Store presentation is really great at this location. Staffing is knowledgeable about product. I feel safe when shopping at this location due to the added arm security. Who is also knowledgeable and friendly.
-
September 2023 by Berkeley Sellers
Pharmacy Experience was Terrible I went on a Sunday the new hours aren't updated I waited an hour in line the lady at counter was so inexperienced her 1st day was yesterday.
-
July 2023 by Sydney Lester
Lines are a bit long.. but they can’t help it due to low staff. Pharmacy had one technician working.
